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September 2024 by Natasha Guimaraes
Good for a INN, excellent located. The rooms are simple, but fair for the price. The breakfast offered is pretty simple, and works for a quick bite. The ambience is nice, outdoor tables are peaceful. Nice spot for weddings.
Walkability: Not walkable.
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August 2024 by Claudioeana Santos
I was very disappointed when I checked out, because as I paid at reception the attendant who answered didn't say there was a pet fee, and when I checked out she didn't say anything about that fee and I left. Then after 3 hours that I had left, there was a charge on my card of $53, I was very disappointed by the lack of warning, in other words, I was disappointed.
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August 2024 by Susan Dongarra
Don't stay here, dreadful.
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July 2024 by E Ramdohr
Employees are very welcoming and attentive to guests needs. Rooms and facilities, including the pool, are clean and easily accessible.
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May 2024 by Tam-bien se come! Bruce
ect: Cancelation
We don't want to stay in your hotel due to your swimming pool not in service.
We make the reservation thinking on enjoying the swimming pool and not need to go nowhere else.
We drove for 1 and a half hours to find out the swimming pool is closed. Your website doesn't say anything about it, not even received a message or email letting us know about it. I have two kids very sad and disappointed in me because of your fault.
Your front desk personnel denied giving me a managers phone number or name, and said there's nothing they can do and is all my responsibility.
How can it be???
We don't want to stay and want my money back.
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April 2024 by Khrystyna Kalytovska
Our stay was great! Clean rooms, delicious food at the restaurant, beautiful area outside and awesome views from the hotel. Highly recommended!
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March 2024 by Samantha Grayson
The inn was good. Front desk was friendly. Not many people around. Very secluded. Close to everywhere we wanted to go. Biggest complaint was the noise. The people above us were so loud. The beds were okay.
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March 2024 by Darlene House
Beautiful place. Too high up the mountain for us old folks!
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February 2024 by Krystael Hall
** DONT STAY HERE**Room is very noisy. Location is at the top of the takes about 15 min to just get up to it and back down to the city. Day time customer service rep is very helpful, patient, and kind. Night time CR doesn't explain anything, you have to ask everything. The only thing I was told without asking is that if I loose the room key it would cost $50. I'm sorry but would not recommend staying here at all.
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January 2024 by Kevin O'Connor
We stayed in the grandfather suite for 3 nights and had a great experience. We didn’t really have to ask for anything but all of our interactions with the front desk were pleasant. They engaged with our kids every time we came in or walked out and we appreciated that.There are always little things that people can find to complain about and I feel like a lot of the negativity in these reviews is probably unwarranted. My family would definitely stay again.We didn’t try the restaurant because our kids are picky but it looked very nice.
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January 2024 by Chris Smiley
Every single member of the staff was polite, friendly and helpful. I appreciated the vintage look and feel of the hotel. The restaurant was very nice and upscale.Food & drinks: The restaurant was VERY FANCY. The waiter and the bartender were had the utmost professionalism. The food was EXTREMELY tasty.
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December 2023 by TF W
When you don't expect to much because of SPA and Breakfast, then it is ok. The rooms are nice but very noisy. You hear everything around you in the Main Building. SPA: very cold water Pool, steam Sauna works, but not the classic Sauna. A lot of the gym Equipment doesn't worked.BREAKFAST: just one choice of Bread and a littlebit else. A fridge would be good in the rooms, then you can bring your own Breakfast. OUTSIDE: a lot of Stars and Steps are brocken. RESTAURANT: We can't try the Restaurant, because it was booked out and the Saturday 12/23 it was closed.In total, the best years of the Hotel are over.We were 8 years ago the last time there and had a great time. This time we were dispointed. Unfortunately!
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December 2023 by Mary Grogan
After 3 visits and experiencing numerous maintenance concerns and being told lies by the manager and the head of the housekeeping department my husband and I have decided not to return to this location. The pool was too cold to swim in for our third visit.Both the manager and the head of housekeeping told us they could only keep the pool at 84 degrees because of the Health Department. We called the Health Dept. and spoke with the lady in charge and she said she never told them to keep the pool at 84 degrees. The state says they can keep it up to 90 degrees. We asked for a refund as the spa was not completely operational and were told upon check out it had to be approved by the manager. On our third visit the sauna did not have lava rocks in the heater (as it did not on the first and second visits) and the steam room was not working due to the mother board needing to be replaced. They had tried to fix the current mother board and it failed after a brief time. As this room had been non-operational for quite some time and on previous visits was full of cobwebs we wondered why they did not replace the mother board. After putting a review on tripadvisor and comment card given to the Inn I received a call from their Sales & Events person. I was told they had made a management decision for us not to come back to the facility as we had made too many complaints. I reminded her that we had only pointed out maintenance concerns that needed attention. She said it was a family owned business, they had lots of weddings coming up, asked us why did we come back for the third visit (I reminded her that the marketing manager in her comments after our 2nd visit on trip advisor encouraged us to come back) and she even suggested it was hard to find a repair person for the spa facilities and that perhaps I might know someone. I suggested that if they could not keep the spa operational then maybe they should consider not having one as there are numerous tripadvisor remarks about the spa and the pool temperature. When I read other reviews on tripadvisor over the years my concerns are not unique. I had already planned on not returning due to the unprofessional nature of the staff in telling us lies about the pool temperature. It is disappointing that a staff member would rather call me and ask me not to return, rather than deal with the concerns at hand of their facility to try and make it better. Wouldn't it be better to try and improve the place and encourage repeat business? I was even accused of making complaints so that we could get a discount on top of the groupon rate we got. I asked for a partial refund and it was denied. I am guessing they offer groupon rates as it is off season and hardly anyone was at the Inn while we were there. In addition the restaurant is not open on Monday and Tuesday, which they do not plan to change and I knew that and was fine with. On Thursday we had guests and they wanted to order food from the bar. The restaurant was again not open due to a film festival they were having. Guests of the hotel were not allowed to attend. On Friday there was a very loud party. My husband and I went down the hallway to close the door to minimize the noise. It is a shame as this is a beautiful location and the restaurant is excellent. My comments and review of the Inn were meant to help the Inn improve the guest experience. It is disappointing that they were not taken that way and rather have a staff person try to label me as a complainer and give several excuses as to why their facility was not up to par. Pointing out maintenance concerns or lies told by staff is feedback, not complaints.
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November 2023 by Mandy Pennell
Beautiful venue, delicious food.
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November 2023 by Artytheone
Nearby activities: Shopping
Food and drinks: Great customer service and atmosphere
