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July 2024 by Shasta Webber
Updated - 2024
While my original review was accurate, at the time, I’ve seen positive changes in this pharmacy. Shawn (or Sean) has gone above and beyond to help my husband with a prescription that is not often in stock and very necessary to my husband’s health. It’s all about the right people doing the right thing for the people that depend on them. This pharmacy staff seems to be working with new leadership and headed in the right direction.
Original Review
It is obvious the pharmacy staff is overworked and stressed, but that does not give Pharmacist Josiah or any other pharmacy staff the right to treat customers as if they are an inconvenience, rudely, and talk down to people (or ignore them). I experienced this first hand, and watched them treat two elderly customers (who needed help and had questions) like they were a bother, like they were stupid and insignificant. No circumstance makes that okay. CVS Corporate-if you cannot staff properly, stop offering all the additional services until you can. Josiah and staff- maybe consider sensitivity training or a job in which you do not directly interface with people.
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July 2024 by Will Patty
Worst parking lot design ever and restrictive pharmacy hours that are only posted physically on the front of the actual store.
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July 2024 by Rocky Hicks
CVS was very helpful and the store was very organized.
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May 2024 by George Dewitt Armstrong
We use this CVS when in the high country as an extension of our home CVS..This location has repeatedly done a superior job managing our pharmacy needs and especially flexibility on script pickup...The staff is super helpful on phone and in person.. We plan to use them often...
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April 2024 by mary colpitts
Was from out of town and forgot a very important medication when traveling, called several times and left a message to try to get it filled, even specified I'd be willing to pay out of pocket since insurance would probably not cover it. No one called. Did not pick up phones. Just typical. This is the last time I ever use CVS. Don't even bother with them anymore.
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February 2024 by Ronald Whittaker
Got excellent help and pharmacy tech found a discount for my scrip
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February 2024 by Audrey Green
these guys are notorious for not picking up the phone. Its so bad that even this locations own front of house told me they wouldnt pick up if they transferred me to the pharmacy. Ive been trying to get my meds for a week now but they wont fill my order and no other pharmacy can have it transferred to them because CVS wont pick up the phone.
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February 2024 by Danette Ahlin
Tried to get a present transferred to Boone NC location. I am in Georgia so I can’t come in. Waited on hold for over an hour at a time that google showed it was not busy. The app would not facilitate the transfer. I am having the prescription transferred and paying out of pocket since out insurance requires CVS. Why even have a CVS pharmacy location that’s so bad people go elsewhere? Seems like as much a waste of investment as it is a waste of time for customers.
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January 2024 by Janette Walmsley
Great store excellent service, would definitely recommend.
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January 2024 by Laura Smith
I’ve found that the staff is helpful.
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January 2024 by Human MM
Many options to choose from and the employees are super friendly!
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November 2023 by Tina Canale
Heavy set woman at pharmacy drive thru is rude
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November 2023 by nate kelley
Terrible customer service at the pharmacy and rude employees/pharmacist.
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October 2023 by Dan Roberts
3rd time having to pick up medicine here instead of walgreens.......the first time it was a 35 minute wait for 3 cars in the drive thru. The 2nd time I stood inside for 45 minutes while they serviced a 3 person line......now as I type I've been sitting in the 4 car drive thru line for 25 minutes. 1 vehicle has been serviced, the guy in front of me gave up and drove away without his medicine....I've moved 2 cars in about 30 minutes now, and that's only because 1 of them gave up and drove away. Aside from being HORRIBLY managed, the employees do easy tasks to put off having to deal with a line of customers - making said line exponentially longer. Horrible. 33 minutes exactly in the drive thru line right now, and the only car that has been serviced was already here when I pulled up.
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August 2023 by Darnelle Pusateri-Quinn (Mannabliss)
Long wait times at the pharmacy…. I had to come back twice they were in the weeds both times w no urgency.
