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October 2024 by Jessie Travis
Great place to go for rudeness and bad service
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October 2024 by Ashley Hamilton
Receptionist was extremely rude. Clearly they do not care how their receptionist treat people. They also feel no need to do anything about it. Maybe her name “was not Mandy and she was not pregnant.” Regardless you had a rude receptionist working your front desk at 12:00pm September 11th 2024. This day was hard enough having to put down our sweet kitty. She made it so much worse.
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September 2024 by Amy Blevins
Excellent care . So thankful for this facility and vet ! Thank you so much !!!!! Fast attention to my injured dog and reasonable prices . 10 stars !
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September 2024 by none ya business
The stay was obviously stressful so I'm not writing this out of just sheer trauma but I've never been talked to like I was ignorant when I asked a few questions about simple things, let alone CUT OFF mid sentence trying to explain the full situation to an assistant so she could ask a question rudely. I understand i was there at like 3am or whatever and she may have been cranky etc. And I've worked the field of animal welfare so i completely understand how hard and stressful the work environment can be but I've NEVER made a pet owner feel so unheard and overall dismissed. Especially just for her to talk to me like I was insane and uneducated about what was wrong with my dog, granted I was stressed about the hour and a half drive I had to take to get there in the first place bc I live in the sticks. I was just happy to get out of there. Even while on the phone with me she sounded extremely bothered by the unwanted call, i personally dont think she should work there and i so very wish i remember her name. The fees weren't an issue as I was ready to do everything I could knowing my dog was very ill. The doctor on the shift however was extremely nice, seemed compassionate, she listened to me, she didn't cut me off, etc. If you can afford the time I'd take ur pet somewhere else though it wasn't worth the additional stress from the lady who checked me in and out. :( I hope this place can find better staff bc they definitely seem like a good place with great intentions.
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September 2024 by Mr. Jayy
Every time I had to take any of my fur babies, the staff was extremely friendly, caring, compassionate, and supportive as well as professional. I recommend everyone to take their furs here if there’s an emergency. I live 1 hour away and never hesitated to take mine, even during the night.
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August 2024 by Michelle Liberatore
we brought our Gabby in to be treated on Friday the 16th of August. She was horrifically mauled by another animal.
we believe that Dr. Phipps quite literally saved her life. Dr. Phipps was incredibly sensitive when speaking to us. Dr. Phipps was incredibly thorough and her evaluation and treatment. We are beyond grateful for her compassion, love, and skills and for saving our gabby‘s life.
The entire team was incredibly sensitive and wonderful. God bless them for being the angels on earth that they are on Gabby’s continued treatment we found Dr. Anna to be also incredibly sensitive, thorough, and skilled, and her follow-up treatment three days later. We found the staff again to be incredibly beautiful, sensitive, caring, compassionate, and tolerant of two women who were crying and frightened and worried for, their fur baby. The receptionist Gabby continues to be very thorough and her research gathering information and data from our Florida vet and passing forward necessary information for continued care at PCC. We found techs Jasmine and Brittant also incredibly sweet. As well as the discharging of Evening staff on the 20th.
We feel it necessary to mention however our incident on August 23. Gabby had been experiencing diarrhea severely, since 330 the prior morning the two of us mother and I, had been up since 330 Cleaning Gabby, and then brought Gabby in that morning, despite cleaning her, Gabby had more accidents of diarrhea in the car as we sat in the parking lot Waiting for treatment as there were other more critical animals in Q ahead of her. When called in Gabby was taken in the back her last Two drain tubes were removed. We were greeted by an woman who introduced herself as a vet, Commenting to us “well, this is a shitty situation“
This was very hurtful, ugly, unnecessary, and insensitive.
Gabby was cleaned up and when brought into our room to reunite us with her, we were scolded by your technician named Marie, For Gabby, not being clean.
Mother and I had been working on no sleep and had been working very hard to care for our fur baby. Needless to say, being scolded was the last thing that was needed given we were anxious, frightened, and functioning from a paradigm of extreme exhaustion. We left the office crying. We found this particular visit highly unpleasant. having said that ,I still have to leave a five-star review for Dr. Phipps ,Dr. Anna , Jasmine, Brittany, Gabriel, and the rest of the staff. They are angels walking on earth and we are so grateful for their service and for saving Gabby‘s Life, we simply felt it necessary for you to have awareness of the, one, unpleasant incident . It was highly detrimental to our emotional state given that we were trying to survive and bring our fur baby to full recovery.
I highly recommend this facility. Words cannot express our gratitude. We send much love and blessings to all of the people involved and helping us help our baby girl.
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August 2024 by Shelby Kukowinski
I had a great experience with them this past weekend. Although no one wants to end up at the Emergency Vet in the middle of the night, but they welcomed me and my cat who had fallen violently ill. They were all so caring and did an amazing job working with me while I was trying to figure out finances and what tests and treatment I could afford to get done. I truly appreciate everything they did and my cat and I were able to leave with a peace of mind that my cat was going to be okay. Forever thankful!
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July 2024 by Tim
Although I wish we didn't have to meet these fine folks today I sure am glad they were available to help us through the process of saying goodbye to our dog. They were gracious with their time and very helpful and walked us through a process we’ve not experienced until today.
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July 2024 by Kinsley G
If you can, bring your pet anywhere else. They wanted to charge me 2,000 dollars to treat my sweet puppy. I went to the animal hospital of boone the following day and they only charged 565. Extremely overpriced and the staff doesn’t seem to care if you came in and are unable to afford to help your pet.
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July 2024 by Kristi Brannon
We brought our dog in around 6:30pm on a Saturday, almost 4 hours later we left. We were checked on maybe three times within the span of our visit. Here is what could have gone better; 1. Check in with your customers every 30 minutes. Saying something to the effect: "How are you all doing? I realize this is taking quite some time, but we have limited staff and are doing our best. If at any point something changes with your dog, please notify us immediately." 2. I know you are not a restaurant, but offer your customers something to drink while they wait. A little gesture like this can go a long way - especially considering how much the bill is likely to be. 3. Give your customers an estimate of how long a treatment will take. After waiting, we opted to have our dog get fluids and that was an additional hour of time. Every experience is different, and realize on a Saturday night, things might be a little delayed. The vet was very nice, so that is a plus. I think making a few changes to your customer service will go a long way. Thank you!
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July 2024 by Evelyn Deviney
One veterinarian on duty per shift for an EMERGENCY clinic? Really? Emergencies entail invasive and timely care. A long wait for many emergencies in the waiting room is not acceptable - ever. I waited 6 hrs . and was told it was likely 2 more hrs. Never saw a vet for care for my sick cat.
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July 2024 by Sarah Osborne
I have nothing but wonderful things to say about the care my dog has received here, not once but twice! Visiting my parents who live in the Highcountry from out of town, my dog has had two issues needing emergency attention, and I’m so fortunate we were able to find this clinic, since he does not have a local veterinarian.
The first instance happened on New Years Day, and so we were especially grateful for the all-hours service.
We have in the end had experience with both a surgery to remove a large bone piece from his intestine/stomach that could not pass, and also a less serious issue involving inflamed bowels that we opted for an overnight stay (but were also “go home” option that was less costly, but wasn’t the better option in our case).
In both instances, the recommendations for his care were presented conservatively, without pressure or upselling, and clearly with the costs. We were given privacy and time to make decisions about his care.
Absolutely recommend Animal Emergency of the Highcountry for any care, and feel so much more confident being in the area visiting my parents knowing that my dog has such wonderful care, should something go wrong
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June 2024 by Jessa Cannon
After a night at the emergency vet, I am very frustrated with how our situation was handled. Our dog broke her nail to the point that is bled quite a bit. After 2 hours of holding pressure and trying home remedies to get the bleeding to stop, we decided to take her to the emergency vet to get it looked at and treated as the bleeding was continuous and not stopping. When we arrived at the emergency vet, we were told it would be $137 to get her seen. We gladly paid that as we did not want her to keep bleeding. We were taken back into the exam room about 45 minutes later where they told us that she was bleeding from the nail, but it did not look like they were going to have to remove the part of the nail that was left. They said they would put a cauterizing powder on it and bandage it. Another $166 later for the bandage and medications they prescribed, we headed back home (1 hour drive). When we arrived at home at 12:30am, as our dog stood up to get out of the car, the bandage completely fell off. We called to vet to see what we could do. They gave is 2 options: drive back and get a new bandage that would "hopefully stay on" or try to stop the bleeding ourselves at home as her wound was still bleeding more than it had been when we first arrived at the vet. We asked for a refund of just the bandage ($67) since it didn't work (spoke to Dr. Fitch who said she didn't have the power to do this, and when asked who we could speak to who did have the power to do so, stated she was chief of staff and actually wouldn't do it). We were declined the refund and reminded of our two options. At this point, it was almost 1am and they wanted us to drive an hour back for a new bandage that would "hopefully" work (their words). They did not resolve the bleeding issue of our dog (who is still bleeding by the way). We will not be retuning to this emergency clinic as they did not help our dog. I would have no issue paying the money if they had actually fixed the issue.
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June 2024 by Lynn Hayes
I just got back from having to put my 14 year old little Rosie to sleep. The staff were very kind and gave me the time I needed to say good bye. Doctor Fitch was wonderful and explained everything to me in a compassionate manner. Thank you all at the emergency vet for doing a great job with compassion for our best friends. This is a wonderful facility. I am glad we have a great place to go when the need arises.
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May 2024 by Misty Arrowood8
This clinc was amazing from start to finish! Dr. Phipps was so informative and kind! The process of waiting in your car was so helpful with our girl dog, Gurl. They done a quick evaluation to make sure she was stable and that eased our mind. Everyone was extremely genuine and caring. To be 2 hours from home and have this level of care late on the weekend was a God send.
