Rack Room Shoes has been a reliable footwear retailer for over 95 years, known for offering quality shoes for men, women, and children at value prices. Customers appreciate the wide selection of nationally recognized and exclusive brands, catering to various styles including athletic, comfort, dress, and casual. Many shoppers enjoy the fun experience of browsing through different footwear styles and taking advantage of sales like "BOGO 50% off." While some customers have had positive interactions with helpful sales staff, others have experienced below-average service, noting issues with customer service in specific locations. Overall, shoppers express satisfaction with the quality and value of the shoes, even if their experiences with staff vary.