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July 2024 by Kevin Elliott
Ian was very rude to me this morning I have been a coustomer with verison for over 10 years his rudeness this morning makes me thank about changing to another wireless carrier.
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July 2024 by Tiffany “Tip” Adkins
Store was hard to find and closed in the middle of day and was within store hours
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May 2024 by Shonta Nelon
I have had issues since the phone has been set up. I cannot text and the technician would not help fix the issue. Had to go to Asheville to get help.
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February 2024 by CHICKEN FOOT
New trainee will do great if he pays attention to trainer.....He has great attitude plus good customer skills.....
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January 2024 by Bryan Coward
On multiple occasions this store has been extremely unhelpful to my wife and I. We've been Verizon customers for over 20 yrs and this store's service is not inline with our overall Verizon experience. They only sell phones. They will not assist with service, device changes, plan changes, or basically any questions. I don't even know why they had a Verizon logo on their store. The employees are rude and unhelpful. Go elsewhere for your Verizon needs.
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November 2023 by J. W.
Eli delivered great service, quick setup w my new phone. Thanks sir!
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October 2023 by Bill Mitchell
Wonderful service! Eli helped us and we could not have been in better hands. Very happy with this Verizon store.
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October 2023 by Bill
Wonderful customer service. Eli is terrific and extremely knowledgeable about his product.
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August 2023 by Kevin Hall
Always nice and help me out
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August 2023 by Chrisc Boyd
Friendly and helpful..
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August 2023 by James Bell
Good work and know what they are doing
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July 2023 by Pam Collins
I purchased a new cell phone from this location. That experience was okay. At this time, I was encouraged to purchase a PureGear LightSpeed Wall Charger for $34.99 since my new phone was NOT supposed to be charged with my current older charger. I purchased and in less than 3 months, it would no longer charge.I went to the store and they sent me to Puregear website to file a warranty claim only to find out that I needed to pay an additional $12.95 to get another one shipped to me. I would then have over $50 in a wall charger that still may last less than 3 months. I called the Russell Cellular customer service line to ask for any assistance to my situation. Unfortunately, there was nothing they would provide me except to go through the Puregear website (no phone number for customer service!) and pay additional.The result is the store cannot do anything to back up what they are selling in accessories and the Puregear could care less their equipment lasted less than 3 months. Lesson learned! Customer service is not what it used to be unfortunately!
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June 2023 by Zoey
I placed two orders online to pick up in store and someone at this store canceled both orders without any notice or explanation which was incredibly unprofessional and disappointing if you’re ordering online for pickup don’t do it here unless you can appear instantaneously or they will cancel your order the same day you place it!
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August 2022 by Elizabeth
Nice folks. Very knowledgeable.
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August 2022 by Evelyn Trigg
Justin was very knowledgeable and professional!
