First Bank is the community bank of choice in Black Mountain, North Carolina, conveniently located off West State Street. The bank offers a full suite of personal and business banking services, including checking and savings accounts, loans, insurance, wealth management, and digital/mobile banking. What sets First Bank apart is the personalized service from local financial experts who know their customers by name. Many former customers of the now-closed Truist Bank branch have found a new home at First Bank, drawn by the exceptional service of the staff. Diane, a Personal Banker-Banking Officer, is praised for her knowledge, experience, and patience in expertly assisting customers, even when they are stressed or have complex issues to resolve. Customers highlight the friendly, fast, and convenient experience at First Bank. The bank was able to quickly approve a loan request without an appointment, and the customer was pleased enough to transfer their checking account from another institution. As a member of the FDIC and Equal Housing Lender, First Bank provides the same sophisticated services as the big banks, with a community-focused approach.
Friendly , fast and convenient. I needed some help in securing a loan. Was able to get this taken care of without an appointment. I received a call the next morning to let be know my loan had been approved. Will be transferring my checking account from another bank.
January 2021
Super staff and service. Not only is the staff kind, capable, and professional, BUT we can call the bank and speak with a LIVE PERSON IMMEDIATELY! How refreshing and what great customer service. Thanks!
December 2019
I really appreciate the service First Bank Provides. Their online banking, service and interest rates have all been great for our Non Profit. Tellers are friendly and helpful.
