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“Diane, the Personal Banker-Banking Officer at Black Mountain's First Bank, helped me with my account when my computer was hacked. With her knowledge, experience, and utmost patience she expertly walked me through the process of disentangling my mess when I was clearly stressed. Diane and the staff at First Bank are topnotch professionals with impeccable customer service.”
“Nicholas, our loan officer when we bought our house, is amazing! He went above and beyond his job description to give us the information that we needed as first time home buyers. He is the only reason that we knew, as an unmarried couple, that unless we specify, our house would automatically be purchased as tenants in common. Our lawyer didn't even bring this up. Thankfully, we were informed of this and purchased our house as joint tenants so that, God forbid, should anything happen to either one of us the other person has complete ownership of the home. This would not have been the case with tenants in common. I ask for him directly now for anything loan related. He also likes to talk about chickens, which everyone else in my life is sick of hearing me talk about. Lol! ??? Yay!”
“I'm from a different state but 8 year Fifth Third customer and Kimberly helped with a problem on one of my accounts. She was very professional and went out of her way to help me even tho she had a customer to help before me. We're here on vacation and love this whole area around Ashville.”
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“I prefer dealing with local businesses. I couldn't ask for a nicer, more helpful group of people than those I met on the day I opened my account and on all subsequent visits to Black Mountain Savings. I'll be a customer for life.”