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April 2024 by Crystal Moose
Been waiting for 45mins for someone to just pick up the phone because I have a question about my prescription and still waiting. So I called the front and ask for the the manager and the lady up front was very RUDE said NO that all she would do for me is send me right back to the pharmacy...
OVER IT BY THIS POINT
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February 2024 by Emilie Wyatt
THE ABSOLUTE WORST PHARMACY EXPERIENCE EVER. Everytime we come to the drive thru medications are never ready or they are out of stock & it takes over 30 min just to even get up to the window or anything dealt with. Avoid getting your prescriptions sent here at all if you can help it.
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February 2024 by Riley hamrick
This is literally the worst pharmacy! I’ve been on the phone waiting for someone to pick up for 15 mins. They’ve got the laziest people working in this place. It needs to be shut down and everyone switch to Robinson! CVS needs to do better!
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February 2024 by Melissa Carver
The pharmacy is terrible. My mom picked up a blood pressure medicine and the nurse pharmacy wrote the wrong order on the bottle. She had the order from the doctor and cvs had her dose instructions doubled. My daughter ran out of Focalin and when we went to get a refill and they said they did not have it in stock and offered us a partial. We called when we ran out of that to get the rest and were told they can’t fulfill the rest after we picked up a partial. I went to get a refill on my medicine and was told it was being ordered. Called a few days later to check and was told they haven’t had that medicine in stock for months call Walmart. So I called to find the medication in stock at Walgreens. Called this cvs and was on hold for 25 minutes. CVS told me to get the fax number for the transfer. Called Walgreens back got the fax number called CVS back with the fax number just to be told to call my dr they can’t transfer the prescription. We need a decent pharmacy in our town and CVS isn’t it.
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February 2024 by Kayla Graham
This store needs better support from corporate to be worth going to again. My family and I went here for over 20 years.When the other pharmacy in town shut down, this store unfortunately had to take on an unmanageable amount of clients and you could tell the staff was burnt out and overwhelmed. Customer service has gone down the toilet and wait times are typically 30-50 minutes in the drive thru. Orders aren't processed in time.I think what this store really needs is for corporate to step in, expand, and provide more staffing and better support. It's not the staff's fault for being burnt out with an unmanageable workload.I don't understand how there's such a huge difference between this location and the location a mile up the road. This one has been neglected for so long compared to the bigger store that has better staffing and runs more efficiently.Since switching to the other location I have had zero issues.
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January 2024 by Richard Malcom (Ricky)
I called the store and spoke with Tami. I called about the Mounjaro which is supposed to be on automatic refill and was told was a least 5 days out and another refill that my doctor had done last Thursday was still in process. When I started asking further questions I was told the Mounjaro and my other prescription was ready. The person I spoke to was rude to me and that was not necessary I asked questions that obviously she could not handle because she lacks training and does not do very well at customer.
I do not appreciate how CVS is handling their Pharmacy orders much less this person's attitude. I was looking for the person in the store that I had spoken to on the phone. I saw one person that look like she was in a bad mood. I was correct she started off telling me me that I was rude to her. Do you realize that that's the same thing as an admission to guilt. I been employed the past 30 years and information technology I have spoken to all levels of people from managers to owners of companies. I worked at Bank of America with credit cards analyzing People's Credit and so forth. I also deescalated phone calls from angry customers. So I have taken the abuse and yet performed very well. Because every phone call and everything I do is documented everything is seen and heard.
I think that same expectation should be at CVS Pharmacy. I have since transferred all of my prescriptions over to Walgreens. This Walgreens is also new to me and I hope they are not like poorly trained CVS Pharmacy employees. If enough people transfer their prescriptions elsewhere then CVS might realize what's going on. This is really a customer service issue that should be eliminated.
I will be discussing this further with upper management.
Yahoo Mail: Search, Organize, Conquer
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December 2023 by Moe's Family Fishing
Always a 30 min wait in drive through and or inside pharmacy the lack of drive to work or to do anything is seen as soon as you walk in don’t waste your time at this location
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December 2023 by Jimmy Hart (Jay Jai)
CVS is my personal choice when I chose to visit a pharmacy. They are super efficient at getting my medication filled, they explain and breakdown, in a way I can understand, questions that I may have about what was prescribed to me by my doctor; and they are friendly approachable people. The coupons they offer have saved me hundreds of dollars if not more, and they stay pretty well stocked up with inventory.
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December 2023 by Rick “Ricky” M
I called the store and spoke with Tami. I called about the Mounjaro which is supposed to be on automatic refill and was told was a least 5 days out and another refill that my doctor had done last Thursday was still in process. When I started asking further questions I was told the Mounjaro and my other prescription was ready. The person I spoke to was rude to me and that was not necessary I asked questions that obviously she could not handle because she lacks training and does not do very well at customer.I do not appreciate how CVS is handling their Pharmacy orders much less this person's attitude. I was looking for the person in the store that I had spoken to on the phone. I saw one person that look like she was in a bad mood. I was correct she started off telling me me that I was rude to her. Do you realize that that's the same thing as an admission to guilt. I been employed the past 30 years and information technology I have spoken to all levels of people from managers to owners of companies. I worked at Bank of America with credit cards analyzing People's Credit and so forth. I also deescalated phone calls from angry customers. So I have taken the abuse and yet performed very well. Because every phone call and everything I do is documented everything is seen and heard.I think that same expectation should be at CVS Pharmacy. I have since transferred all of my prescriptions over to Walgreens. This Walgreens is also new to me and I hope they are not like poorly trained CVS Pharmacy employees. If enough people transfer their prescriptions elsewhere then CVS might realize what's going on. This is really a customer service issue that should be eliminated.I will be discussing this further with upper management.Yahoo Mail: Search, Organize, Conquer
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November 2023 by Debra Williams
This is the slowest pharmacy I've ever seen. They won't answer your calls just walk around like it's not ringing. Let customers stand in line for 20 mins and won't help
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August 2023 by The reliable one Jackstar
If I have meds sent from my doctor sometimes it's not ready till the next day. Very slow
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July 2023 by Nick M.
Pharmacy is great and very helpful. The rest of the store is staffed by one woman who walked way when I came to the register so I would use the self checkout. And the store is under stocked. Go down the road to a better one.
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June 2023 by Jill DeNote
Store is very dirty. Can not believe how filthy the rugs are. They are not busy so they should take time to vacuum. I left and did not purchase what I went in for. Could not stand looking at the rugs.
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June 2023 by Jackie Rush
If I have meds sent from my doctor sometimes it's not ready till the next day. Very slow
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May 2023 by Susana Flores
They have sign for open 8:00am and all the time is close. .
