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October 2024 by Anna Maddox
The people at the pharmacy are amazing. However, the new voice activated phone system is impossible to get through. If it doesn't understand what I am saying, trying to talk to a pharmacist, it won't let me through. At least before, on the prompt voice system, if it did not understand, it would attempt three times then put you through. I just went through a loop 10x where it wouldn't send me to the pharmacy, and couldn't answer my question. So instead of a 30 second conversation by phone, I have to go in, to get my RX filled. This is.... thw opposite of what the phone system is supposed to do. Very frustrating and I know they are trying to improve customer service and response times, but if your request isn't exactly what it expects, you can't get anything done. So, this skews the data. When I disconnect, then the numbers of calls that the pharmacist has to answer goes down. But I haven't been helped and this causes more time for all of us as then I have to go into the pharmacy to speak to them.
HT do more testingand/or training on your AI models before rolling them out.
I may need to look elsewhere as this is the 3rd month I have tried to get something done via phone, and cannot due to the system in place.
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November 2023 by Justin Casey
The pharmacy staff is always kind and helpful. Quick to assist.
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September 2023 by AnG Harris
they are very nice here & they have cheap prices for prescription medicines
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September 2023 by Shane R.
This is my neighborhood pharmacy. The team is generally nice and I like the drive thru feature. At times, the team seems bothered or distracted, but overall it's good service. I once had an old school handwritten script from my dentist due to pain in my tooth while I awaited a root canal. My dentist said narcotic prescriptions had to be written on paper. However, Teeter refused to fill the perscription, stating that it was "illegal" to fill narcotic scripts without an electronic perscription. I found this to be ridiculous, as the system would be able to tell if I had filled a specific prescription an excessive number of times, etc. This was, of course, after 5pm on a Thursday while I was in severe pain and my dentist office is closed on Fridays. So, I had no way to call them to update the script to digital, etc. The pharmacy tech told me that no one would be able to fill it. Thirty minutes later I had my medication in hand from Walgreens.
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January 2023 by Larry Heffner Jr
Always have had friendly customer service every time. The sweet lady that is in charge of the pharmacy is the best manager of all her employees. She’s a very special and attractive person to be there for that pharmacy. Just saying
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April 2022 by Shirley Tate
Jennifer have excellent customer service. A breath of fresh air.
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January 2022 by Kevin S.
HT is very overpriced. Expect to pay $1-$4 more PER PRODUCT. While it is clean, shouldn't that be standard for a grocery store? Understaffed, expect to wait and pay more! HT needs a lesson from HEB grocery in TEXAS. Now that's how it's done...
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November 2021 by N H.
I worked here for 3 yrs. One man from the meat department regularly went to the bathroom, flushed and walked out without washing hands. I was threatened and harassed by male customers regularly and when I asked for a break to process it I was told no and nobody would help me with recurring creepy guests. Many young teenage women working as cashiers regularly face disgusting creepy male guests but are not given tools to deal with them so many of them stay silent. I was told to wait till break to pee during a 7 hr shift (despite there being no customers and other open registers). Got in trouble for asking a customer to put on a mask last spring (during height of public worry mind you!). Overheard store director laughing and making sexist comments about how annoying and what a burden wives are. Was asked to work in the meat department when they were short staffed even though I was a minor with no training (I believe you have to be 18 to work there and the bakery). Have been called slurs while on the job and told a manager and I was offered no help or even any solace (I was a 16 yr old child!) I got to know so many of my coworkers well and I promise every cashier, stocker, deli worker, customer service person, etc is a hard working person who likely goes home with aching feet and lives paycheck to paycheck. I promise not a single person under the director is paid their worth despite the high prices of the store. There are full time workers who can not afford to purchase groceries here. And looking back, it's mocking how 3-5 certain selected free HT products a month is toted as one of the benefits. Do yourself a favor and shop and work somewhere else.
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September 2021 by Beverly Crocker
Do Not Let Any Prescription Be Called In Within A Half Hour Of Closing At 8 PM.Lacy Told My Husband He Would Have To Wait Till The Next Day To Get His Medication Because His Doctor Called it In So Close Too Her Closing.. My Husband Almost Ended Up In The Emergency Room Last Night When Lacy Told Him She Did Not Have Time To Fill His prescription And Would not Help Him To Move It To Walgreens In Belmont .His Doctor Had To Call It In Again To Walgreens At 9:30 Pm He Got his Medication At 10 pm Two Hours Later While he suffered from severe Gastrointestinal Pain From Ulsers developed while having COVID and pneumonia This last Week.I Must Say That All The Other Employees Have Always Gone Out Their Way To Help him At This LocationBE VERY CAREFUL USING THIS PHARMACY!!
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August 2021 by Sonya Luddy
I always have the wonderful experience of dealing with Jordan at the drive thru. She is the most pleasant, helpful associate and I hope Harris Teeter knows how lucky they are to have her.
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August 2021 by Sonya L.
I always have the pleasure of dealing with Jordan at the drive thru. She is the most pleasant and helpful person. She always has a way to help save money. I hope Harris Teeter knows how lucky they are to have her. She's the reason I continue to fill my prescriptions there.
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April 2021 by Maxwell P.
I'm so very impressed with the staff at this store. My wife and I moved to Belmont recently. We have only been to the location twice and we haven't had a bad experience yet. We did a large grocery trip early this week and were able to experience each department and we love it. I fear my wife may leave me for the bakery employees!!! Very friendly. Deli was also wonderful, my wife picked up our sub order and it was delicious. The meat department was also very helpful. Customer service has wonderul clerks too, quick to help, my wife says that Pam was very polite and assisted her promptly. And pharmacy was absolutely wonderful, the first time I went I needed help finding something and Jordan came out to personally walk me to me the item! She was very friendly and I appreciate the time she took to assist me. And this time I was looking for a particular vitamin over the counter when the technician Lacey came out to help me. She couldn't find it and informed me that a lot of things are out of stock, but looked to see if she could order it for me. I declined because I'm very very paticular about my vitamins but I appreciate her offering to look into ordering it. When my wife later went to ask about the antibody test she said that the girls there were so sweet that she wants to transfer our prescriptions to Harristeeter now. We haven't had a chance to try out that grocery order service where they bring it to your car, but our neighbor says it's great and we will definitely be trying that next time! My only complaint if you can call it that, is that self check out both times we're filled with people with full carts! The employee by self check out as well as other cashiers were trying to get people into actual check out lanes but nobody actually moved. It might just be me but I prefer self check outs to be limited to something like 10 maybe 15 items, you check yourself out quickly, but it's hard when all lanes are full and people have a cart with enough to feed a family of 20!!! All in all this is a great store and I'd recommend it!
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April 2021 by Jeff S.
No beef chuck roast? Asked butcher counter and he didn't know if they would get any either. Very slim pickings for meat. Gotta find any store to shop at from now on.
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December 2020 by Elyse W.
So glad Belmont has a Harris Teeter! This store is where I find the best quality produce, meats, and seafood. Although it can be more expensive than Wal Mart, the quality is great and the prices are comparable (especially when you shop the sales!). I love the grab-and-go pizzas and the sushi department is stellar. The sushi-maker is top notch! I can't say the same about the Starbucks lol, but maybe it has improved since my last visit. There are a lot of high schoolers who work here and most are friendly and competent. The store is always clean and they are doing a great job at encouraging mask-wearing. :)
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November 2020 by Mary Atkinson
I will never use this pharmacy ever again, phone is always busy and pharmacist are rude.
