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September 2024 by Russell Evinger
Just happen to see the reviews while checking the closing time and was shocked to see the many critical reviews. Not many say where they live or the name of the mail carrier. I live on Sugar Mountain and have the best mail carrier ever. I know Amazon must be an added burden, but you wouldn't know it with our great lady, with a happy hello every morning! No problems at all getting deliveries or regular mail. So just wanted to add my 2 cents!
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May 2024 by Carl James Buehler
The Banner Elk Post Office is WAY BETTER THAN Roxboro Post Office because they're friendlier & more polite, which is EXCELLENT SERVICE TO ME! ? ?
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April 2024 by David Sauter
Maybe you will get your parcel, maybe you won't. You never know with packages going through this branch. I cringe when I see that my purchases have been shipped USPS and they have to go through this branch. I've had parcels returned to sender because the "new guy didn't recognize my address", expensive packages left on the side of the street next to the mailbox free for the taking, packages left in the neighborhood across the street, and told I need to pick up a package at the post office only to arrive and have them say nevermind we're delivering it. Is this branch run by postmaster or a circusmaster?
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April 2024 by Sarah Ramsay
I come back to give 5 starts to the supervisor he was the sweetest man ever Mr (Harlin) and i can say i would look foward to speaking with hin again
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February 2024 by Amy Stobbs
Is it possible to give 0 stars for Banner Elk postal service? I had 8 items specifically made for my children and had them sent to Banner Elk North Carolina, and was out for delivery on January 2nd. However, on January 6th, the package still never arrived and it was sent back to the Sender in Wisconsin. I called the postal service in Banner Elk every day to check on delivery, and every day they told me it was out for delivery. However, the package never came! This is the worst experience that I've ever had with the postal service delivery, and I would not recommend sending anything via USPS to North Carolina! I would recommend sending everything FedEx. Banner Elk postal service, let me and my family of 11, that were vacationing here for a week down!! The items were specifically made for my children to use while we were here on vacation! Very, very, disappointed in the the postal delivery in Banner Elk, North Carolina!! The least they could have done was give my phone a call, because they had it on file after I called everyday, and tell me the package was at the Post Office. I could have went there and picked it up. But nope, that didn't happen. Nor did the package get delivery very poor postal service!!!!!!!
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September 2023 by Trump O.
THE WORST POST OFFICE IN NORTH CAROLINA.! For starters they give you attitude when you question them about not getting your mail. I was told by a female employee that she would have to "dig through packages" to find my mail. To which I replied "you mean do your job" then was promptly hung up on. I've had 4 packages in the past 2 months delivered to the wrong address. Then when confronted about it. The female employee. Which I'm assuming was the same one who hung up on my. Laughed and said that he must not be wearing his glasses. WTF!!!!! Seriously. This place is a joke and needs a serious staffing change.
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September 2023 by Joanne Domilise
Can I give zero stars?! Waited on 2 packages from Amazon before leaving town then I get a message from Amazon, “Unfortunately, USPS had an issue when attempting your delivery.” I quickly contacted USPS to find out what happened and got a text message, “No access to Delivery location.” I have a driveway that is clearly marked with large reflective numbers and a mailbox that is also clearly marked with reflective numbers. I was in my house with windows opened. No one drove up my driveway. No attempt was made to deliver. He lied and claimed that he made two attempts to deliver the packages. Apparently this driver was ready to call it a day! Shame on you!
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March 2023 by Chloe O'Neal
By far the most inconvenient delivery service. Very few of my packages get delivered right to my door or in the mailbox, majority don't even attempt to get delivered. No pink slip, nothing. Packages will be "out for delivery" at 6 am then back at the post office marked "undeliverable" an hour later. My mailbox is at the road...I don't get it!! This is the second time my Amazon packages have been returned back to where they came from the same day they're supposed to be delivered. Ridiculous.
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March 2023 by Mary L.
The worst! Have had several instances where packages get returned to sender. Mailbox is right at the main road, do I don't understand. Only about 50% of my packages get delivered, if i'm lucky. Then, they are absolutely NO help in store.
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February 2023 by Sheryl Burshiem
I have always been treated professionally, staff really has great customer service, mail carrier on my route, Juan is the best!
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December 2022 by Linsey Alba
Suzanne at the post office in banner elk helped us with our passport renewals today. She was amazing and very informative and helped me organize my steps I needed to take. I hope she receives some recognition for the amazing job she is doing.
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December 2022 by Shawn Wilson
If negative stars were an option, I would leave it. Items never arrive on time, good luck getting a tracking update, and multiple times I received a note saying that I declined delivery when I did not, granted, those items were relatively heavy (about 20 pound) items, I would have been more than happy to arrange someone to pick it up had they contacted me asking if I could pick them up, but no, instead on delivery day, I got a note saying I refused the delivery, and of course the post office is barely open part time hours, so I had to take time off of work to pick it up.Then we moved into a new place that has locked mailboxes. We wanted to get a new lock because we don’t know who has old keys floating around out there. So we paid the post office to put in a new lock, and it took them THREE WEEKS!This is a horrible horrible post office. Nothing but a bad experience.
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July 2022 by Melissa K
Absolutely best post office ever!! Some of the friendliest employees ever even though they are being overworked because of all the Amazon orders. Susanne is the BEST!! She even offered to order special stamps that I was in love with but they ran out of— what a treat! Believe it or not this post office also has some of the best greeting cards too! Thank you for being such positive influences in the community!!
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July 2022 by Terry Wilson
Delivery service is consistently unconscious and lazy regarding delivery drivers...extreme lack of accuracy. I have often delivered their mistakes (envelopes, plastic-sleeve packages and boxes) to others appropriately in the Valle Crucis area. Disturbing service at best.
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July 2022 by Keith Coulter
Community mailboxes and still get notifications of "incorrect address, will attempt again." That makes allot of sense - wrong address, but will attempt another day. Pretty consistent, forget about Amazon delivery time/date, its out for delivery as expected, but you dont get it that day. REALLY aggravating.
