Lowe's Home Improvement in Banner Elk, NC, is a local hardware store offering a wide range of products from major appliances to paint and construction materials. Customers report that they typically find everything they need, and staff will order any out-of-stock items. Many describe positive experiences, citing kind, friendly, and very helpful staff who provide expert advice, including at the pro desk, leading to complete satisfaction. The store is noted for next-level customer service, both for in-store help and online order pickups. It is also highlighted as an exceptionally dog-friendly location. However, some reviews contrast this with a broader complaint about big box stores, stating that very few staff are specialists trained for specific departments. This can mean employees sometimes cannot answer product questions or locate items, suggesting a need for more knowledgeable personnel in areas like plumbing or lighting. Overall, customers express strong appreciation for the store, thanking employees for their service and for honoring troops. Many leave with all they need and plan to return, with some wishing to award more than five stars for their amazing experience.
