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September 2024 by Jordon Tucker
The place and people are great. Would recommend buying from them every time!
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August 2024 by Terri Gorder
Outstanding customer service provided by Raigan and Greg! This dealership provided us with a no pressure shopping experience while shopping for a new to us truck. Thank you for making our purchase such a pleasant experience.
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August 2024 by Tyler Hardisty
I was looking to buy a fairly new first car so I had gone to this ford dealership to look at a 2016 Subaru WRX, I took the vehicle for a test drive and it felt great aside from some small cosmetic defects it was an awesome vehicle. I proceeded to fill out my paper work and purchase this vehicle after the test drive and this is where things go wrong. After finishing all my paperwork I went to start my “new” car and it had a check engine light, I immediately went inside and Greg the manager got a code reader to diagnose the issue, he claimed this vehicle has never had any problems and assured me they would fix it. 3 days later they repaired my vehicle out of their own pocket and I had my car again. Not even 2 days after the repair this same vehicle had another check engine light for a misfire on cylinders 1 and 3 so I immediately called The dealership to which they reminded me there is no return policy’s and that they would refer me to their mechanics so I could repair the vehicle. It has been 3 days of calling them asking for information and every time I call they say they will get back to me later and never do. I was sold a Lemon at this Ford Dealership and I wouldn’t recommend anyone to purchase anything from here unless you have a warranty or really like to work vehicles.
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August 2024 by Zyquan Ruffin
Johnny Merritt Was Very Nice And Helped Me Get Into The Car I Want , Great Guy!!
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August 2024 by Allen Lewis
Friendly and honest people at this dealership. They went out of their way to make sure I was satisfied with their service. I strongly recommend this Ford dealership. They offer the best customer service I've ever experienced.
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August 2024 by Michael Tripp
Recall on brake lights. Easy to get appointment. Let me no from start to finish
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July 2024 by Paul Balthaser
Johnny and Greg were an absolute pleasure to work with! Got me into the truck of my dreams!
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March 2024 by Andrew Wilson
Outstanding people to work with. Raigan Hutcheson was very knowledgeable and Pleasant. My Wife loves her new Bronco Sport Badlands.
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March 2024 by Angela Odom Lentz
“This dealership will make you feel like family, not a customer.”
This dealership absolutely did right by me. They were courteous, provided AMAZING customer service, and were a wealth of knowledge on the car I was interested in (and bought). I ABSOLUTELY recommend Doug Henry Ford, specifically Greg Dawson, who helped me with everything. I love my car, I love the dealership, and I LOVED their respect and patience. This dealership will make you feel like family, not a customer!!
“Seamless experience!”
In search of a new Audi, I had visited a several dealerships. Doug Henry Ford was by far the most attentive and helpful. More specifically, our sales manager, he was very knowledgeable and answered all of our questions.
Greg Dawson General Sales Manager went above and beyond for me. Not only did fulfill every request and answered every question I had. He did so without pressure or hesitation.
Mr. Greg even had my car delivered to me from North Carolina to South Carolina. Ron and Raigan transported my car here from NC. Delivered straight to my front door with a smile. Some of the kindest people I have ever had the pleasure of working with. I feel very blessed to have had such a wonderful experience with Doug Henry Ford.
Ash Elhafiane in financing also went out of his way to make sure all of my questions and all of my needs were answered correctly, and in a timely manner. Super impressed by every single person that I came in contact with at this establishment.
This made my buying process a lot easier than expected. We would like to thank the whole team at Doug Henry Ford for a seamless experience. We will definitely be recommending this dealership to friends and family!!
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December 2023 by Jerry Taylor
Daren was extremely helpful & understanding of my situation and made things happen...kudos! JT
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December 2023 by Diane Thomas
Thank you for a job well done and timely. Very professional.
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November 2023 by Marian Parker
Doug Henry Ford of Ayden provided 5 star service. I requested a oil change and tire balance. Both were completed in a timely. The staff was very courteous. I will certainly return for my next oil change or any necessary needed services.Thank you!
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November 2023 by B Brown
Went there to get a diagnostic, which I already knew i had to pay for before i could get work done. No problem. The problem comes in when I have to pay for their guess work. Was told I had a damage wire connector, but me being a technician in the field for 10+ years I knew the connector was not broke nor damaged. I had already tested everything in the area that they needed to look at. I just do not have the software needed to read and program the computer in depth like they do which is why i took it to them in the first place. To see whats going with the computer NOT the wire. After they found out in fact it WASNT the connector and charging me $50 for the connector that i DIDNT need and $240 labor to connect its 3 wires (all of which I could’ve and would’ve done myself had that been the problem) they finally realized it was in the computer/ecm which i had already had a replacement one sitting in the car waiting to be swapped out and programmed if the one that it had in it turned out bad. Miscommunication was another bad experience with this whole ordeal. Parts was ordered with out me even being advised and luckily some of them was on back order and have not been delivered before i called and asked for a update on the car after 2 weeks of hearing nothing. Thats when i found out i have been done dirty.
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November 2023 by Kenneth Wallace
I normally am overly enthusiastic about the service I receive in the past, but this time, I was VERY disappointed. I asked for an appointment online and was called with a confirmation for Monday. I dropped my truck off Sunday night and made arrangements to catch a ride to and from work.Throughout the course of day no one contacted me on the status of my truck. I had to call and was given the run around that someone would call me back. By that time my ride had gotten off work and left. When I called back to see about my truck, I was told that it wouldn’t be ready. I let the person know that I had caught a ride to work (1st day my fault) but I when I asked for a loaner, I was placed on hold again for some time and was then told that there was no loaner. When I let the person know that I would have to figure out how to get home, I at least thought they would suggest the shuttle come to take me home but no response like that.I had to catch a ride to work 2 hrs early cause that was the person’s scheduled time to work.I used to take my vehicles to Sale Ford, but they became unreliable and messy so when I came to your facility, I started to brag on your facility all the time to my brother who kept asking because he was tired of Sale also. He has a Shelby Super Snake as well as a Lightning and was convinced to bring his business to you until I told him about this experience.I understand that things happen and we all get busy, but the lack of communication and me having to bum a ride for 2 days for an oil change and wipers blades is crazy.
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October 2023 by steve west
Not satisfied with the service department.
