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June 2024 by Vicki Fulton
Really wish I could get 5g here in Ashville n.c. service is awful, store and employees are great, but service is awful
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June 2024 by James Harper
I’ve had a personal Verizon account for 8 years and just started my own business. I tried to open a business account and transfer our numbers over online but ran into technical issues that went on for a couple of weeks. Phone support was tedious and I wasn’t able to make any progress. I finally made an appointment at the store and Ryan worked tirelessly with me to get everything resolved. He spent several hours navigating the support channels on my behalf, ultimately solving all of my issues and finding me the best deals possible. I truly appreciate his support, professionalism and amazing attitude. Its experiences like this that keep me a loyal Verizon customer. Kudos to Ryan!
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May 2024 by David Johnson
I wouldn't recommend this store to anyone. If you go in there with a broken phone they will try to take advantage of you. Was sold a "new" edge+... It was a 2022 model. The worst experience with a cell phone store I have had and it cost me a $50 restocking fee.
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April 2024 by Cynthia Fuller
I really wanted to give a five star rating. The associate that assisted me was professional, extremely helpful and answered all my questions - with all the wrong information. What a disappointment to discover the information he gave me was totally incorrect. I was able to get the correct answers and the service I deserved from a phone agent. Verizon your associates should do better.
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March 2024 by David Woodard
Fantastic
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March 2024 by calvin moore
Good people service and products
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March 2024 by Richard Jones
Came to this Verizon store after a terrible experience at the Verizon store in west Asheville (the not really Verizon store in the ingles parking lot on Brevard rd). Pete was really helpful and patient with me while I tried determine if there were any benefits for trading my phone in today and upgrading to something newer. I really appreciate the professionalism and courtesy he demonstrated.
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March 2024 by Melissa Costabile
I've been a Verizon customer for over 30 years, and stay because of the customer service when I go in store. Mark took excellent care of me and Pete as well. Everyone there is professional and knowledgeable and I'm so grateful for their help.
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February 2024 by Preston C Edwards
The General Manager is extremely rude. I waited to speak to him about an issue. When he came and I began explaining my concerns, he basically said I could leave if I was only going to complain. He was not interested in hearing anything "negative" about his business. He made it very clear that Customer Service is not important to him.
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February 2024 by RoC DIY
I absolutely despise purchasing cars, HVAC systems or phones. Ryan was great, but I think I might have annoyed him a little or a lot in my purchase decision process. I did make a purchase, but I went from a 5 star to a 2 star because I was in the store for a while and needed to use the restroom. I asked a random employee if I could use the restroom. He didn't bother looking at me and told me there were no public restrooms. Here's my thought process... my money is good enough to make a purchase at your store, but it isn't good enough to use a restroom? You probably have a public and employee restroom, but you don't want to clean the public one, so you tell customers you don't have one to avoid cleaning it. Meanwhile you cause customers to be uncomfortable and run to another store to use their restroom which I am sure they appreciate. Bottom line- if you don't like non-purchasing customers to use your restroom at least let your paying customers use the restroom you hypocrites. How does it feel to be an employee with natural bodily functions that can freely use the restroom as a human being while you treat others as segregated citizens? Did your employees tell you they refuse to clean a restroom? Are you afraid to tell an employee to clean a restroom? Verizon... don't bother sending me your AI/bot response that amounts to nothing. Been there, done it... useless!!!!! Horrible customer service!!!!!!!!!!!!!!!!!BTW- I don't know who the snooty blond female is, but she is rude and acts like she has time for no one. I said something to her (nothing inappropriate) and she acted like I didn't exist. Nothing but attitude in her demeanor towards me.
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January 2024 by Betty Sharpless
Ryan very helpful in connecting me to plan change operator directly instead of being on hold and giving me good advice on future actions regarding my plan. Thanks
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January 2024 by Domingo Salazar
Service do not work at all
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December 2023 by Larry W.
Absolutely impossible to speak to anyone at this store without driving there. There is no direct number to dial. You must go through the 800 number and speak with somebody who won't let you get through to them!
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December 2023 by Nancy Solberg
Just returned equipment because of a move, but they were very efficient.
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November 2023 by Sergey Tkachuk
Be Aware of this Place! I came into this Corporate Store to Pay my cellphone Bill, went to the Payment Machine and it is Not Working. Payment cannot go through. Manager of this place Refused to Process my Cellphone Payment on his Tablet, he said Get Out from this Store, or Fix the Payment Machine. It looks like I have broken their Payment Machine.
