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January 2024 by Eevee Perozzi
If you’re considering using their storage, proceed with caution. There’s a RAT problem :((Local staff has been friendly but something tells me there are just WAY too many issues that are beyond their control. Corporate needs to get their junk together.
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January 2024 by Eric N
I returned a truck here, but left a coat inside the cab by accident. I went the next day to see if it was still there and was told by the guy at the front desk that someone took it home. They have a lost and found box, but an employee took my coat home instead of putting it in the lost and found.
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January 2024 by Lance Groff
I always use this location for trailers and they are fantastic
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January 2024 by Peyton Morris
Renting the truck was fine, but we towed a car and about 100 miles in the strap securing the front tire came off. They forgot our dolly, there was broken glass and two cigarette butts in the back. Make sure they do their job right if you rent from them!
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January 2024 by nick banks
great service
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January 2024 by Nathan Hamlet
Walked in the door at 5:25 and was told that they were closed.
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December 2023 by Shawn Ellis
They will put the truck has a full tank on the paperwork and charge you so they never have to pay for gas. Not to mention the employee that will help you will be stoned out of his mind.
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December 2023 by Michael L.
Dropped off U-Haul at 445pm, they close at 5. To discover I left my wallet and keys on the floorboard. Returned at 505 to a locked door of the business . The manager took us to the truck, Checked the truck it and they weren't there. Went back at 530 with a flashlight and found them wedged behind the seat with all my cash taken out of my wallet including hidden cash everything else cards and all still there. Thankful to have them back but how poor of customer service and disappointment.
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November 2023 by Miles Olson
Their hours say they're open, but I've been here for 30 minutes and haven't seen anyone. They have all of their trucks and vans parked in the way of the driveway, and not a single person working. What is going on? If you're closed and failing as a business, put it on your sign bud. Give us a heads up, I need to fill on propane and winter is coming.
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November 2023 by Rich C
8am reservation to pick up a truck. 9:30 am and no one there to pick up the keys from. Had to cancel the reservation and use a different rental company.
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November 2023 by Not A Tourist
This card board box would be more helpful than the service here.Edit: had to use them again and the experience was even worse this time.Wanted to use phone to check in. Key wasn’t in lock box. Lock box stuck and lock fell and smashed my toe. Had to wait for an employee to arrive to get the key. He offered no apologies. Delayed my entire moving day. Employee left as we were about to return truck. Refused eye contact. Had to try and use phone to key. App kept trying to charge us for fuel even tho we filled up. This entire experience was horrible and I would not recommend this location to anyone. Makes second guess using uhaul at all in the future
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October 2023 by Richard C.
8 am truck reservation and by 9:30 am ,the office was still closed with no way for me to get the keys. From what I gather, this is common for this location. Canceled the reservation and used a different trucking service. Can't believe corporate allows a franchisee to operate this way. Won't be using U-Haul again.
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October 2023 by William Middleton
River road location in Asheville, n.c. Failed to open With no management team in place to assure customer service. They caused me a full day of inconvenience. It could have been an emergency situation I don’t know but I do know they should have had the store open or at least answer the phone and also refund my money. Bad experience for me
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October 2023 by Jeff Lovelace
This unprofessional and shoddy business should be closed permanently! We rented a motorcycle trailer at 8:15 am, and we're told to bring it back to the same location by 6:45 pm this afternoon. When we arrived back at the warehouse at 5:15 pm, the building was unoccupied and the doors were locked ? The sign on the window showed that this Swannanoa River Road location closes at 7:00 pm. We were not able to get any help with turning in the trailer and the lockboxes did not pertain to motorcycle trailers. I called the switchboard and spoke to a very irritating and unhelpful woman who told me to download the U-Haul app, and return our trailer online. The instructions for the online return were lengthy and time consuming. Since we didn't have any help with unhitching the trailer and no assistance dragging it to a parking space, my brand new motorcycle was scratched and was only new for 3 hours! There is no management here and I'm sure their depressed pay scale is the reason no one wants to work here. Beware of this deplorable business!
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September 2023 by John Edwards
I was blown away by how incredible my experience was! The woman who helped me (I believe her name was Jennifer, but I could be wrong) was one of, if not the most, kind, thoughtful, knowledgeable, and friendly people I've ever met. I was preparing to tow a u-haul trailer from NC to WA and had never towed anything before - she went out of her way to make sure I had everything I needed, gave me great advice, and really made sure that I felt comfortable and taken care of. I hope U-Haul knows how amazing she is, because she was the absolute best and I feel lucky to have been helped by her.
