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March 2024 by Donna M.
I ordered an online ordered to be delivered with delivery for 5-7Pm, received an email was running late would be delivered. Called customer service was promised delivery at 8am the following day of course no delivery call customer service was told no driver had been assigned call my club was told that again no driver I asked who assigned driver "I don't have a clue" o hold for 15 mins called backed asked for manager was told had assigned driver should be delivered within the hour we shall see. Worst experience ever thinking seriously of canceling my plus membership
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January 2024 by Mathew Stockstad
Great place to shop and save. Self check out with app is great
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January 2024 by Ronnie Metcalf
Worst curbside ever waited 50 minutes and had to go inside any ways
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January 2024 by Nancy Simpson
We were standing near the jewelry counter and a lady named Pamela came up to us and offered to check us out to keep us from having to wait in line. We were using the scan and go so we were ok at the time. I wanted to say I REALLY appreciate her help. She was a great customer service representative.. I just wanted to call out her and tell her how much appreciate her help.
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January 2024 by Teresa Lexow
I routinely get damaged cans shipped.Disappointing to pay $17 for a can of tuna and not be able to open it or not feel safe from bacteria introduced through damage.Going back repeatedly to the store to return or exchange defeats the purpose of paying extra to get food shipped to my home.
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January 2024 by larry hyatt
Awesome guy's got what I needed gas was alot cheaper then all the stations so u go save money ?
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January 2024 by Dunia Flores
Very excellent quality and price
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January 2024 by Matthew Tabor
The restrooms are always nasty. The rest of the store always seems clean, but those bathrooms need some attention more than once a week from what it looks like.
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January 2024 by Elaine Williams
Busy but not crowded, pharmacy wasn't busy and easy to pick up medicine. Long line to go out but pharmacy customers don't wait at door.
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December 2023 by marilynnej
Good selections and prices. Store is clean and well organized. Customer service well done.
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November 2023 by Charles McLeod
This is the busiest Sam's I have ever been to. Check out was very quick using the self checkout lanes, but the real crowded lines were the food court (30+ minute wait to order) and the exit line which was backed up checking receipts. Guess this was an early indication of what the holidays will be like.
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November 2023 by Kamryn Shepherd
Went to Sam's club today to shop for food. My mother accidentally charged $99 to her account when she wanted to pay for it with her debit card. We had to go to the Member services desk and there was 2 women at the counter. 1 was a pleasant lady dealing with a customer and 1 old grey haired lady on the phone. Once she was done with the phone, we went to her area as instructed. The lady misspoke and said she was putting all the items back on the account however, my mother spoke to her and said she didn't want that. The lady proceeded to pull her mask down and proceeded to give attitude to my mother, waving my mother's membership card in her face. She was extremely rude and completely changed the possitive energy in the room to a negative energy. To add insult to injury, Today is Veterans Day. Absolutely unacceptable! I love sams and will continue to shop their however, this won't be tolerated again.
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October 2023 by Connor James Gill
Do not come here if you are community-minded. I had an emergency--a day old new tire was flat--I just needed some air so I could get home without shredding my tire and solve the issue.Because I did not have the physical Sam's Card with me, they wouldn't even speak to me at the tire shop.It's crazy a corporation can take up so much space in a community and then enforce policies that have neighbors ignore neighbors in need.I didn't want free labor, I didn't want a favor. I was ready to pay just to have access to something that is provided at every gas station and every car service business. I just had the misfortune of having a crisis next to Sam's Club.
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October 2023 by Brandy B.
As a Sam's club member for many many years, I shop there everyday for my business. Just a heads up y'all should probably get a different person to work the "customer service" counter. She was the rudest, un kind and just trait up mean person. Do better and always remember..mean people suck.
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October 2023 by Aundrea C.
I was at Sam's in ashville today and my grandson is nonverbal autistic and the man that checks thw receipts at the door when your leaving said he needs to be wore out he never had any discipline my mmaaw said he's autistic he said we have autistic people that work here and don't act like that all autism is different nobody is the same my grandson makes louder noises when he's overstimulated he wasn't being mean or anything he was setting in the buggy this man should be glad I didn't here him say this and my mMaw did it would not have been. Pretty site if I had this man obviously has no manners or respect for anybody he needs another Jon were he isn't woth the public he will open his mouth to the wrong person one day and it will be on SAMS when that happens I will not be back to this store