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October 2023 by Brandy B.
As a Sam's club member for many many years, I shop there everyday for my business. Just a heads up y'all should probably get a different person to work the "customer service" counter. She was the rudest, un kind and just trait up mean person. Do better and always remember..mean people suck.
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October 2023 by Aundrea C.
I was at Sam's in ashville today and my grandson is nonverbal autistic and the man that checks thw receipts at the door when your leaving said he needs to be wore out he never had any discipline my mmaaw said he's autistic he said we have autistic people that work here and don't act like that all autism is different nobody is the same my grandson makes louder noises when he's overstimulated he wasn't being mean or anything he was setting in the buggy this man should be glad I didn't here him say this and my mMaw did it would not have been. Pretty site if I had this man obviously has no manners or respect for anybody he needs another Jon were he isn't woth the public he will open his mouth to the wrong person one day and it will be on SAMS when that happens I will not be back to this store
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September 2023 by Claire Wadhams
The Cafe closed several minutes early and the worker walked away from the line and just turned all the lights off.
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April 2023 by Janice N.
I will probably never go to Sams again.Just had knee surgery and very hard to get around. Could not get an answer on the phone after MULTIPLE tries.My dog is 7 years old and has NEVER had any dig food other than Pedegree!The web sight only said not available for curb pick- up or ordering on line. Got my crippled self there, they were out? Or don't carry it anymore? Also did not gave ANY antifreeze!! Totally dead trip!!!! ANDreally had a hard time getting in and out of the store when a SIMPLE phone call would have helped!!!!!!Yes have, not gave, dog, not dig!
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December 2022 by Tanya J.
The lady working at the customer service desk was less than friendly when I returned a item purchased online that arrived damaged. If you are going to work in customer service you should at least TRY to be nice ! You're not going to win any customer service awards with a snippy attitude like that!
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August 2022 by Richard Montel
Good prices, and decent food. Staff is professional.
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May 2021 by Mark L.
I was told by staff & manager they could not fix my flat tire while I waited and the next appointment was in six days. Six days on my SUV's donut would be dangerous as it states no more than 3. Free tire repair is useless if problems can't be fixed in a reasonable time. Back to Costco for future purchases and sorry to have tried Sam's again. Sam's was closer but not worth enduring bad service or in this case no service as I had to go elsewhere and pay to have it fixed.
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November 2020 by David W.
It's good. It's a Sam's Club. They are enforcing masks and give one at the door to those who forget. Peace and love :)
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October 2020 by Sara F.
I love shopping at Sam's Club. They have everything you need in large amounts so it's great to be able to stock up on stuff and be good for a month or two before having to go back. The employees have always been friendly and ready to help. However, my 2 star rating is because of the unfortunate experience my mom and I had on Thursday September 29th. She had ordered me some new tires and they said they'd be ready to be picked up later that day. She wasn't told anything about having to make an appointment, she was just told to come in and have the car ready to be serviced. So long story short, we get there, and the team lead for the Battery and Tire center, was very rude and unpleasant. We walked up to the counter and he ignored us so we waited for about 3 minutes until my mom showed him the receipt on her phone. He says, "do you have an appointment?" So she tells him she didn't know we had to have one. He interrupts her and says, "I asked if you had an appointment, not if you had tires waiting here" and it only got worse from there on out. He was very ugly and short with us, he rolled his eyes when I tried to pay with my debit card. Thankfully I was able to get his name, Rex, and that he was the team Lead for the battery and tire center. One thing is for certain, I'll be buying my tires elsewhere next time. Rex was very rude and unprofessional. It's a shame to see that Sam's Club is hiring people who obviously hate their job and take that anger out on club members.
