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September 2024 by Christopher Brown
Went in for appointment. Top notch customer service. We were even able to be seen, prior to our appointment time. Friendly and helpful staff Christine and Andrew??? Nice atmosphere. Highly recommend.
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September 2024 by Abel Robinson
Johnny, was friendly and professional.
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August 2024 by Bob Kehrer
I went in to Safelite in Asheville this morning to have a one inch crack, with a ding in my windshield repaired. ( see photo) The people working there were very friendly and helpful. They looked at the windshield and said that they could repair it . Picking up my car 30 minutes later they explained that the windshield cracked while they were trying to repair it. I now have a 6 inch crack in my windshield. (See photo). They , of course stated that they could replace the windshield,,,,,. I am NOT a happy customer! I would have expected that a national brand, like Safelite, would have better trained service personnel and would have instructed them how to repair this minor issue without stressing the glass. This was avoidable with professional repair personnel
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August 2024 by Laura Bagenstos
Fabulous job, and excellent customer service thank you.
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August 2024 by Jane Driscoll
I cannot say enough kind words about the folks at Safelite here in Asheville. They were so kind and caring to me. Very professional and they went above and beyond to help me resolve my windshield issue. Thank you all again so much for your kindness and caring attitude.
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August 2024 by Adam Walker
Never goes ? but they do their best
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August 2024 by Tanner Whitten
Johnny Cody did a great job communicating letting me know he was on his way and verified it was a good time for me as well.
He arrived and explained what the process of replacing the windshield would take and informed me that it would take around an hour.
He was professional and did a great job replacing my work van windshield. He was very polite and efficient at his profession.
Make sure he gets the recognition he deserves! Thank you again.
-Tanner
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July 2024 by Terri Davis
These people are amazing. They take very good care of your window glass needs. I had a windshield replaced a few years ago. This time, we had to have two windshields replaced. They come to you with courtesy and efficiency and great work. Thank you also to the office staff, so kind and helpful.
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July 2024 by Tara Holden
Fast and convenient
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July 2024 by Christina Barkley
Christine came to my workplace to fix a small chip/crack in my windshield. She had great communication, she worked quickly, and fixed me right up! You really can barely tell that the crack is there. I appreciate that I was able to have this fixed by Safelite within 24 hours of the crack happening. Thanks!
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July 2024 by Adam “Del Bosque” Wood
Excellent experience. Super professional. Great location. Ryan was impeccable. Don't settle for less if you need a windshield.
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May 2024 by Jennifer Barge
I had a 16 year old kid on a stand up motorized scooter hit the back quarter panel driver side window.
I made my appointment easily online and had an 8 am appointment this morning. I took the car in and literally they had my car keys back in my hands after 35 minutes. Great customer service with the check in desk, the tech was amazing and talked me through what he did and what I should not do ( can't wash car for 3 days). A really amazing experience and I'm really happy I didn't go to another window replacement business ....I'm definitely a new loyal Safelite customer.... hopefully I won't need them again but if I do I know they'll take great care of me and my car.
Plus they have dog treats available in the waiting lobby...I had my pup with me.
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May 2024 by Michael Gosiewski
Very substandard customer service experience from the Safelite regional office. The tech. did a good job fixing the glass, but the admin. staff at Safelite would not even honor their own solicitation discount that they sent us. They said it was our fault for paying in advance (wow!) and not applying the discount code when we first booked the appointment via the app. When I called back to straighten this out, they just unapologetically said there was "nothing" they could do, despite us being returning customers. No effort whatsoever to win our future business. Wow! That's why Safelite will NOT get any more business from us again. Extremely disappointing!
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May 2024 by Nicholas Waguespack
Wiper arm no longer contacts surface of windshield. went to replace wipers as that was communicated as a potential issue, and the driver's wiper arm no longer contacts windshield. there are also several missing bolts used to ahere the cowling. only 1/4 bolts can be found
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April 2024 by Brianna Myles
Fast,friendly, communicative and affordable
