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March 2024 by Carol Nicolaisen
This had to be the absolute worst experience I've ever had at a popeye's. We went through the drive-through, and we were told to wait. After several minutes somebody came back and took our order. As we were in line waiting to get to the window to pay.That was another 10 minutes. After I made it to the window and paid for my meal, I was then told that they would start cooking the food now. At this point, i've already been in line for over 15 minutes. They handed me my drinks and asked me to pull up. That's not a problem. However, the drinks were wrong. When I went to return the drink to ask for what I ordered, the lobby was locked down. Now, this was about two thirty in the afternoon. So I had to go stand in the drive-through window, trying to get someone's attention. Finally, someone saw me standing in the drive-through window. They were very rude and very dismissive. But they did make the drink correction. And then send me back to my car. We were ready to give up on ever getting our food.When it finally came out 40 minutes after this all started. It's important here that you understand that they were not busy. No one else in the drive-through, and the lobby was locked. So, no other customers.They may have been shorthanded. They may have a lot of things going on. And i'm very sympathetic for that. I was not sympathetic for how rude the service was and how they didn't even start making food. I ordered for a good 10 minutes after I ordered it. I do have to say that the chicken sandwiches were really good.
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March 2024 by Crom Carey
Multiple times it has taken a super long time to both order and get my food. Super slow service.
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March 2024 by Cecile Perez
I went there and ordered 2 pcs chicken(1spicy, 1regular), I was the only costumer inside at that time. They made me wait 25mins. The next costumer who ordered after me got her order before me so I then followed up in the counter. They handed my order without urgency and non apologetic. I got home and realized they gave me very small wing and very large thigh, both regular, the mashed potato has very small smear of gravy. Sad to say, maybe because I am Asian.
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March 2024 by Suzanne Dziri
They are a complete mess in here. It seems they can never get it together. Slow service, consistent incorrect orders…It’s a shame!
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February 2024 by David Flowers
The most over priced poorly managed fast food restaurant in America.
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February 2024 by Julia Arredondo
Much like the rest of the Popeyes in Asheville, the service at this location is abhorrent. I ordered a spicy signature chicken meal with mashed potatoes and a 3 pc tender meal with fries. They were out of spicy chicken—at 12:30 pm on a monday. I was told the tenders would take an additional 7 minutes, I agreed to wait. The total was over $30 and we received a blank receipt with no details of our order, we were told to pull forward and wait for our food. 20 minutes go by and we still hadn’t received our food. The doors were locked so we couldn’t check on our food inside and the drive thru line was super long so it didn’t make sense to wait. We finally got our food and they messed up the order completely and didn’t give us any sauce for our meals. I’ll never be back here again.
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February 2024 by Eduardo Lopez
They always make you wait ten minutes before taking your order at the speaker. extremely slow service every
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February 2024 by Vanessa Garcia
I ordered a spicy chicken sandwich and fries and after spending my entire lunch break waiting on my food to be ready I got mac and cheese and a regular chicken sandwich that I didn’t have time to take back. And I’m lactose intolerant so I can’t each cheese!!!!! Awful service time and worse prices.
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February 2024 by Ian Humphreys
Popeyes chicken is great, but this location is terrible. They're always out of stuff, always short my order.
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February 2024 by Terry Stalcup
Wait time at drive-thru was entirely too long. Out of red beans and rice at 12:30 pm. Pathetic!
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February 2024 by Brittain Sluder
I wouldn't normally review fast food but I've been there maybe 3 times in past half a year and 2 of those times they were -- and I am not kidding -- out of chicken. And once also out of fries lol they were out of something one time my partner went too, but I don't recall what.They're not a busy location at all, so it's really baffling. And it's not like they were out of, say, mac n cheese sides when I went. They were out of *chicken*.No complaints on the food... When they have it.
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January 2024 by Spyke 6009
Awesome ?✨️?
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January 2024 by Kingsley Fletcher
tried to use my gift card for the 5th I was told I cannot pay using it, I paid using my debit card I was charged an extra $20. And it was added to my gift card, I have been trying to get a refund for 4 days. But all you get is some automated system and emails from some support center that basically refuse to refund your money.
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January 2024 by Annette Tubbs
I waited in the drive-through line for 30 minutes and was still not waited on. I got tired of waiting and my grandchildren was hungry so we left.
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January 2024 by Cassie Macedo
Super kind people at the drive thru. Food tasted good!