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July 2023 by Donna J.
We had a horrible experience at Paramount Kia, Asheville. We took our 2017 Sportage in for service because our air bag light had been on for five days and we knew it was risky to drive in this condition.We were told it could take 4-6 hours to do diagnostics and fix the problem. Perhaps even 8 hours we were told. After over 5 hours we were told they fixed some recall stuff, none of which was relevant or a concern for us--but we would have to come back for an all day appointment to deal with the air bag issue, which was why we came in the first place. Very disappointing but we asked if we could have a loaner car to go back home for that all day appointment as we live about 40 miles away, and we were told we could not, because the car was no longer under warrant, even though we had purchased the car from them 6 years ago. We are never going back to Paramount, either for service or another car.
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May 2023 by Wayne M.
Paramount Kia has worked in my car two times in the past year. The first time I paid $550 to have an alternator installed that wasn't under warranty. Eight months later the alternator went bad again and they said it had to have a factory alternator to work properly for $1500 to replace it again because they said the first one wasn't there alternator and was not covered under warranty and I had driven over 10,000 miles. I refused to have it fixed there again so they charged me $202 for diagnostic fee. They will rip you off and do not return calls.
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April 2023 by Sha W.
Would not recommend this place. Hidden fees, not upfront on the services plan contract pricing or all of the other service plans they sell you. They add it into your contract without discussing pricing. When we noticed that the sales price on paper was $5,000 higher than the quoted price they tried to say that all of this was discussed when it was not. I tried to cancel the added service plans and extended warranties and was told they had been canceled. An entire month and 4 days later they called and said I needed to sign more paperwork to cancel the plan which they emailed me was cancelled a month ago. VIN number on my sales paperwork is not recognized in the system! SO done with this place. Not a good experience and I definitley do not recommend
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April 2023 by Angel J.
The worst place ever. My daughter bought her 2015 Kia Sorento from these guys last year. She had her car for not even a month and started having problems with it. She took it in for "repairs" they claimed that they fixed it. Then a few weeks later the car breaks down and stops running on her. Wouldn't start or anything. She had it towed to them and in the meantime found out that there is a recall on the car. They have yet to do anything about it and just told her that she would have to pay for it to be fixed. She never even made her first car payment on it. They still have her car to this day, as far as she knows. I also have a 2021 Kia Sportage that I bought back in Feb. of 2021. There is recalls on my car as well and when I mention this to them, I just get told that it doesn't pertain to my vehicle. Like how does it not? I am $30,000 in debt for this car and I definitely DON'T want to end up like my daughter did.
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April 2023 by Lindsay M.
Buying a car is fine. But they lie about discounts to get you into the service department. And when they give you the time frame to pick up your car and you show up around that time they will tell you you have to wait 2 more hours because they forgot to include your recalls in the estimated time... so be prepared to waste 6 hours of your day. And be prepared to be charged twice if not three times as much as they claimed you will have to pay... Told me I could reschedule the recalls as if I didn't already wait 3.5 hours. Needless to say I'm annoyed.
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August 2022 by Rick V.
I received public feedback back from a generic contact about my review. You would think they would message me directly to resolve the issue. I drilled down on the profile that replied to my review and was able to view all his responses to other complaints. It was the same similar response. Sorry we can make it better. However,no contact information given to resolve the issue. No name of the person that wrote the reply to contact. I have a negative reviewed a fast food chain and the regional director direct messaged me and we interface one on one. There were changes on his side and he thanked me for my input. He saved a loyal customer. This rep at Kia so far has not reached out directly. I'm a forgiving person by nature and really need a car but nothing has happened on the Customer Service side. Please read the other reviews to understand where I am coming from.
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August 2021 by Todd S.
I tried to get pricing information on several cars, and no one has answered through their contact form or on email. Don't they want my business?
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February 2021 by Amber M.
I had such a wonder experience at this Kia Dealership. My sales advisor Norman Koebernik was on point. He helped answer all my questions, was very professional and very efficient. I highly recommend buying your car here.
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January 2021 by Scotty F.
These guys should be reported to the Better Business Bureau! The ENTIRE service department should be fired for being idiots! They said they had a part in stock over the phone, so I hurried over to the dealership, they had my car 3 days. I got the car back over $500.00 in repairs and never did the original repair I brought it in for. Never called to say they didn't actually have the part I needed. Worthless employees led by equally poor management! Hope they all rot in Hell!
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July 2020 by Rachel B.
Norman was very patient and kind. We appreciated his humor and ability to find the right car at the right price. Such a great dealership!!
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May 2020 by Ser Z.
The worse business model in the world. Rude And they are MARKING UP THE CARS. 4 to 6 k over msrp We should boycot them They deserve to go out of business No consumer sympathy. Before during and after the crisis Sales people say. Lots of demand so we will gauge you Who own this place Got m answer. Contact me .... representative???? Is this considered price gouging? Still doing it Any government official. To investigate
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May 2020 by Mary E.
This is the 2nd vehicle I have purchased from Bucky at Paramount Kia in Asheville, NC. As I expected, he was just as friendly and helpful as he had been the first time around. My only drawback was the speed at which the purchase was 'financed' and who it was financed with. I was anticipating the financing would go through my credit union as I had spoken with them prior to visiting the dealership. Once the financing was approved, Bucky told me they had come through. It wasn't until I had started signing the paperwork that I discovered from the finance guy that it wasn't my credit union who would be carrying the loan after all. This was very disappointing and I was confused how I could have received the conflicting information between Bucky and the finance guy. I was assured that I should be able to refinance the loan in about 3 months but I would have preferred a much lower interest rate from the git-go. All in all, I do love the vehicle I brought home, just disappointed in the miscommunication and that I wasn't given the opportunity to reach out to my credit union to follow up before I started signing papers.
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February 2020 by Vikki W.
I have a 2008 Optima, which I purchased from Paramount KIA of Asheville nine years ago. It's a good vehicle; I've had no major issues with it. It has 129,000 miles on it. I was planning on buying a new Optima or Forte within the next couple of years. But, after what happened yesterday (2-18-20) I'll never buy another KIA, nor will I have my present Optima serviced by this dealership ever again. I bought tires from Paramount a few years ago. It's time to replace them. I did not get the present tires rotated and balanced (my bad). In fact, I haven't had anything done on the tires at all since purchasing them from Paramount. Yesterday I went to a discount tire dealership to get new tires. They told me they couldn't remove the rear right tire because two of the lug nuts had been cross threaded, and they didn't have the mechanical capability to correct the problem. I called Paramount and spoke to service manager Josh, and told him I feel that they should fix the problem at no cost to me, since they were responsible for the damage. He said he would not take responsibility for something that was done over a year ago. I drove to Paramount and spoke to sales manager Todd. He went to speak to service manager Josh. The two of them, in their infinite stupidity, came up with this solution: If I buy new tires from them at the same price quoted to me by the discount tire store, they would fix the lug nut issue at no charge. Can you say.....BLACKMAIL?? Over the last nine years, I have had my Optima serviced at Paramount many times, and have spent in excess of $2,000. I am FURIOUS at their refusal to take responsibility for their error. What difference does it make how long ago they screwed up? They STILL screwed up! How dare they try to extort money from a long time, steady customer? They need to change the name of their facility to Dickheads R Us.
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December 2019 by Lindsay T.
Got a car one month ago. It's broken down twice since then and their customer service was awful. They sold me a lemon. And then told me "it's not their problem" (Denise) and said I had to pay for the issues. An employee even tried to tell me how to parent my child after being there literally all day (joe Gutierrez). From 11-6. My family has shopped here for years and not anymore. They only fixed the issue after I threatened to sue. They lost me, my family, my fiancée and my friends I recommended as customers today.
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December 2019 by Amber B.
Car buying...duh, duh, duh. My husband and I have always had used cars. As our family grew, we knew we would have to bite the bullet and get a minivan. We researched several car dealers in our area. We had some friends and family encourage us to try Paramount Kia. Anthony Parton helped us out. He did a great job showing us our options and worked with us to meet our budget. We have continued to use Paramount Kia for our vehicle's maintenance. We are always pleased with the appointment options and the length of the appointment.
