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October 2023 by matt cauthen
These guys make fantastic products and know their stuff. My only regret is not buying new wheels and hubs sooner. It's a game changer. And the custom stem to match the hubs sets it off!
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October 2023 by Tony Nguyen
had a warranty issue with my rim. Had called and talked to Willy, he told me what he had needed from me and took care of me instantly. Willy is a great asset to your company. He has made me a fan for life. Thanks guys! Appreciate you Willy!
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June 2023 by Chris Prysok
Warranty repair.I have i9 hydra front and rear. Flange broke on front. They had it shipped and replaced free of charge. Bike was in the shop within 3 days of damaging it to be relaced with the warranty hub. Solid warranty
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March 2023 by Yvette DeJesus
I have had I9 wheels since 2012 and never had a problem until 2019 with my pink I9s on my Stumpy. After a few months, they started fading and reached out to I9, and they blamed my washing method, saying I use hard cleaners when I only use soap and water. After a few back and forth emails, I received an email from RICKY from the service department stating because of a changeover in THERE ANODIZING, they redid my wheels. In April of 2022, and we are in February now, my new gold rear one Hub has faded, and they once again tried to blame the way I clean them. Mind you, it's only the rear and not the front. I told them they tried to say the same last time and denied any changeover on the anodizing and thanks to technology I foward them the email from previous and they never responded to that and just sent me a new rear hub that now I have to pay 100dollars to have it replaced. I will never buy I9s again, unfortunately, and will let all my riding friends know as well.
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September 2022 by Louie
I'm really loving the Hydra Enduro S wheelset that came with my Evil Following. I needed some help doing rear hub service--the sales & service crew at Industry Nine couldn't have been more helpful and got me back riding real fast. The best!
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August 2022 by Craig Gilchrist
2 in 1 review. First off, I order a set of enduro 305v, got a call from i9 after order was made to inform me that wheels were out of stock, customer service was awesome. I decided to go with Trail280 carbon set with same design. Amazing engagement, extremely light wheelset @ 4lbs/ also purchased i9 stem A35 50mm in turquiose. Probably the heaviest piece on the bike beside the fork. But the quality in CNC work, clean and finish. Well worth the money, great piece to add to any mtb build.
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August 2022 by Kirt Runolfson
I just recently had an issue with my Industry Nine rear Hydra Hub. Tech support was awesome in providing ideas on what was wrong and getting parts to fix it in a very timely manner. I'm a happy Industry Nine customer. Thank you!
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June 2022 by page sigmon
I lost a pawl while servicing my freehub. I was able to order a replacement online direct from i9 at a fair price and pick up the next day. Everyone I emailed or spoke to was super helpful and friendly. Great product and great folks. thank you!
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April 2022 by Mom P
Do not do business with this company. The manager named heather was rude and condescending. Very poor customer service
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April 2022 by Janet J.
Do not do business with this company. A manager named heather was rude and condescending. Very poor customer service.
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December 2021 by Javier Gonzalez Pereira
Vergonzosa la actitud de los distribuidores de vuestra marca en Sevilla. Soy usuario de vuestra marca de varios modelos de ruedas y en el
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May 2021 by Tim Shank
Fast and Efficient. Ricky took care of my freehub issue and I was very pleased with the service.
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May 2021 by Jacob Sussman
Absolutely some of the best quality I’ve ever seen. Wheels came stock on my bike and loved them but decided why not go aluminum straight pull. Absolutely amazing wheels. Weight. Strength. Customizations. They are making the best parts in the industry and I love supporting a company that’s local to me. Can’t wait to see what the future brings.
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March 2021 by Ulysse Fournier
Amazing wheelset
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March 2021 by Brian C.
Total garbage product. 3 years and 1500 miles and the hub shatters. I'm 165 lbs and almost 50 years old. I9 offered a new shell so then I can spend my time not only rebuilding a wheel but also rebuilding a hub that should not have failed in the first place. just total Garbage and no wonder they've been left behind by better hub makers like Onyx and Chris King. Spend your time and money on those.
