HomeTrust Bank is a well-regarded financial institution, offering a positive customer experience, according to the reviews. Customers praise the bank's professional and friendly staff, who provide helpful suggestions and ensure a smooth account setup process. The bank's customer service is described as "top-notch," with clients feeling respected and satisfied with their interactions. However, some customers note issues with outdated Google Maps information and fees for non-account holders cashing checks. Overall, HomeTrust Bank is viewed as a reliable and trustworthy banking option, particularly by long-time customers in the Asheville area.
I received the best assistance possible....I love banking in person!
January 2025
My partner and I went to the Woodfin branch to open an account. Met with Andreas Katsigians, to set up the account. He was very pleasant, professional and had good suggestions that would work best for us. He also aided us in downloading the App and made sure it worked before we left. A very positive experience.
October 2024
Great experience! All my questions were answered and fully explained. I have been a HT client for years, and feel that their customer service is top notch.
