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February 2023 by Jess W.
none of your ATM's ever work. I went to the downtown location it was broken, drove to weaverville location, also BROKEN. The woodfin street ATM is ALWAYS broken :(
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October 2022 by Silver S.
I've been with this bank for almost 20 years. It used to be a really great hometown bank, very personal, they all knew your name and it was easy to get a small business loan with a great interest rate...but now it's like Wells Fargo or Capital One. Scripted replies, customer service definitely not what it used to be. High interest rates on car loans and mortgages, no matter your credit rating or how long you've been with them, almost predatory, makes you shop elsewhere with much lower interest rates. Long holds on check deposits now when checks used to clear in less than 24 hours (same employer for two decades) and always a few hundred released immediately...now, not even that. I have impeccable credit with them and a very high credit rating in general. Never overdraft. Watch my account like a hawk. Used to have a credit card with them too but the rates kept going up and offers & credit increases required pulls or a review, so closed the credit card account and got a credit card with much better interest rates through a different bank, where the limit automatically increases like clockwork, no fuss no muss. Anyway, this is not HomeTrust anymore. I may close my accounts with them...all in good standing.Personally, I think this is a phenomenon true of most all of the banks now, even credit unions. They've figured out how to make the maximum profit with the least service...down to the penny. The customer is made to feel irrelevant now. There only seems to be one good agent anymore at Hometrust, her name is Alexandria at the Asheville branch, all the good ones have moved on. If you get her, you are a fortunate soul.
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September 2022 by Donna O.
I have banked with HomeTrust since 1996,back when it was Clyde Savings and Loan. I have gotten good service. I am the type to not hop from bank to bank , doctor to doctor. I like to stay with the same people.And if I have a problem deal with it. Not to run away and start somewhere else.
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August 2022 by Derrick B.
It was a great bank when it was Clyde Savings and Loan. Initially, when it became HomeTrust Bank, it was still a good small town bank. Now, it is trying to grow to be a large bank and it's just one disappointment after another.
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July 2022 by Dunn F.
Had a great time there today with banker Alexandria. She was knowledgeable and efficient and just super cool to talk to. I wanted to just shoot the breeze with her, but my husband was like, "We have to go." Great experience!
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April 2022 by Tara C.
Could not get either a branch representative or customer care to fully engage beyond scripted, pat dialog. My experience with them left me feeling invisible.
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May 2021 by Cameron F.
The best way to describe this bank is "pathetic". This bank truly is pathetic. Let's start with the fact several of their employees don't even bank with them because they understand how crappy they actually are. Let's start with the fact that if you're traveling abroad (even Puerto Rico) they will freeze your card the second you try to use it. Oh but don't worry, you can call their non 24/7 customer service to in freeze it... unless that is that you call them before 8 or after 7. This place sucks. I could go on for hours but I simply don't have the energy to. Just bank somewhere else.
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April 2021 by Majo John M.
Hometrust has been my hometown bank for about 15 years. During that time I have consistently raved about their customer service. They really feel like a small town bank. For the last year, however, me and my dog have spent most of our time traveling throughout western North Carolina. In that time, the small town bank aspect has seemed to be more a liability than a strength. Hometrust seems to not have woken up to modern day banking, focused so intensively on online services. Their hours of telephone support are really quite skimpy - ending early in the evening and being nonexistent on the weekend. For the many months that I was using PayPal as my cash app, they kept putting a hold on PayPal payments that were coming from California. Apparently the computer said, "He didn't tell us he was going to California." It has taken me days to get somebody to free up money that I actually needed like that first day. There have been times when I thought I was ready to ditch Hometrust and go with one of the big banks like Capital One, which I assume has their online functionality down cold. Every time I think that I will finally make the jump, it seems that I have a face-to-face interaction with a Hometrust employee that wins my loyalty back. Today it was a cashier named Kristin Wold, in the Asheville Woodfin Avenue branch. I asked Kristin at the end of our transaction if she had been doing customer service for a long time and she said, "Yes, but I only recently began working in a bank." Kristin has obviously come by her customer service chops honestly - in the trenches. She was very warm and gracious - really tended to her connection with me, even as her computer system seemed balky and non-responsive to her input. When the going got tough, Kristin got tougher. Her focus became much more intense and it was clear that no way was that system going to stop her from serving her customer. I taught customer service for many years, and this woman is a pro. I wish I had an Asheville business that I could hire her for. So, HomeTrust, my funds are certainly not a big account or a major player in your system. But you still do have me as a customer, thanks to Kristin Wold.
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March 2021 by Linda C.
I attempted to set up a banking relationship with this bank for 5 months with no success. The lack of communication and things "falling through the cracks" resulted in a lot of wasted time and fees taken out of the account that was never used. As a 20 year experienced banker, I would not recommend this bank to anyone.
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September 2020 by Jerry H.
Hometrust was great a few years ago. Starting last year things started going downhill and within the past few months it has reached the point of no return. Their online banking and bill pay just simply doesn't work suddenly. They stopped sending my HOA payments but the money disappeared from my account, so I thought they were doing their job until I got an email from the HOA treasurer stating that I was behind on dues and water bills and was ready for disconnection. This also went to others in the neighborhood so this caused me significant embarrassment! Once I went to get a certified check to pay this bill I did receive a half-hearted apology (gee, thanks!) This was just weeks ago but then yesterday I received a late notice from one of my credit cards! They haven't been paying that bill either!!! AVOID HOMETRUST! THEY ARE APPARENTLY ON THEIR WAY DOWN THE DRAIN!!! I will be jumping ship ASAP! It is sad because the people at my branch are amazing! They are helpful, friendly, and wonderful. It is such a shame that they are stuck working for such a terrible company!
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July 2020 by Kimber F.
Payed off my auto loan with this institution. They kept charging me a monthly payment after my loan was complete and I had my title. When called customer service to resolve this issue, I was told that it was MY responsibility to cancel my monthly payments. After doing the work to cancel the monthly payments, I was also told that I would not be receiving a refund for weeks.Bad business practices.
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May 2020 by James S.
I just had to lend my friend who banks with these incompetent jerks over a hundred dollars during the weekend because Hometrust Bank misapplied her stimulus check to someone else's account. Now they say they cannot find her $1200 stimulus money while they get kissy kissy with her on the phone and tell her all will be well. They promised Friday that they would have the mistake fixed by today which is Monday, 5/18/2020. Yes, today is Monday and she pulled up her account online and it still shows it is overdrawn... a negative balance of almost $700. I saw it. They said they would fix it today, but now they are saying they cannot fix it until tomorrow. And I need my $100 back. I wouldn't bank with these whackos if they were the last bank in Asheville. Outrageous.
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February 2020 by Kyle B.
After a thorough review of my credit and income, I was told on 1/28 that the bank could offer me a construction loan and sent all the information I needed to provide. I provided them all the info, with a 800+ credit score, and they then told me i would need to transfer all my banking over to them to get that product. After 13 days of back and forth, Tanya finally called me and said they couldn't offer it to me. This is after i had told 3 lenders no. NOTE: this had nothing to do with credit or income... just incredibly poor business practices. I even agreed to transfer my banking. Do not use this financial institution.
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January 2020 by K H.
(Johnson City Branches on North Roan and State of Franklin) If you plan to travel, do not count on having access to your money. It doesn't matter if you initiate a travel form via the phone or in-person, or call again to verify that the travel form is in place. Your teller may even tell you that she will verify it and call you the day before you leave (marking it on her calendar), but don't count on that either. In fact, you can skip altogether the branch and call the travel office directly to confirm your travel plans. None of this matters, because you will get to your destination and find that you are locked out of your account and denied access to your own money. The one time they succeeded in getting the travel form in place, they got the country wrong (Austria and Australia are two different places, HomeTrust). This has happened to us 10 times now - EVERY time we travel, and regardless of where we go. What is most ridiculous is that when we call from our destination in a panic, they seem to get it right in like one minute. It's pretty scary when you arrive in another country and it is 2:00 AM back home and you are literally stranded at the airport with no money for a cab or a train. We've learned to bring some cash because we have come to expect that they will let us down. We have since opened an account at Eastman Credit Union, and we could not be happier. HomeTrust did nothing for us. Since we have switched banks, we now have a nice car and a credit card, both of which HomeTrust refused us. One last thing, to the men working in first floor offices at the branch on North Roan St. When the phone rings, don't exit your office to see which hardworking female is going to answer it. Answer it yourself, you arrogant donkeys.
