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July 2024 by Leah Finnegan
HUUUUGEEEEE shout-out to Linda who packaged my antique, stained glass lamps and got them home to me in Jersey safe and sound! I am blown away by her care and patience packing my lamps up so securely. I was an anxious mess waiting for them and cannot express how happy I am that they arrived in absolutely pristine condition! Thank you Linda!!!!
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June 2024 by Jim Franco
Not helpful
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June 2024 by FrancoC BarreraJ
Horrible customer service. I asked for help, they can't help. They just look at you and just talk about their lives.
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June 2024 by K D
Everyone was super nice here! Usually I have to pay to get a small piece of tape from UPS but here, the manager went ahead and sealed my box for me. Super grateful!
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March 2024 by Heather Marie Greer
THE GUY THAT HAD IS HAIR BLACK AND PURPLE STREAKS LIKE FEDEX'S COLORS WAS AWESOME. HE WAS PATIENT WITH US. HE PACKED THE WHOLE UNIT UP FOR US. HE WAS POLITE. I'M NOT SURE HIS NAME BUT IF HE WAS EVER TO QUIT FEDEX SHOULD DO ALL THEY CAN TO GET HIM BACK BY!!
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March 2024 by Heather “HEATHER&ERIC” Greer
THE GUY THAT HAD IS HAIR BLACK AND PURPLE STREAKS LIKE FEDEX'S COLORS WAS AWESOME. HE WAS PATIENT WITH US. HE PACKED THE WHOLE UNIT UP FOR US. HE WAS POLITE. I'M NOT SURE HIS NAME BUT IF HE WAS EVER TO QUIT FEDEX SHOULD DO ALL THEY CAN TO GET HIM BACK BY!!
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February 2024 by Lily A
John was super helpful, easiest FedEx experience ever
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February 2024 by Michael Rogers
Horrible customer service.
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February 2024 by Jennifer Callahan
I've gone to this location for years and I really enjoyed my interaction with the staff, they were helpful and very personable. That changed for a while in 2022 – there was a new man (older with graying hair) who seemed to be a new manager. He was rude, unfriendly and not very personable and did not seem to enjoy customer service or being gracious to customers – the exact opposite of the staff that had been there for years. I'm not sure if he's still there as of 2024. – Update to this review, winter of 2024, he's still there
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February 2024 by emylee nuzzo
I work for a local wine importer and often need to ship many samples out throughout the week. When I first started working for the company I was intimidated about the amount of times I would need to go into FedEx but the staff always put me at ease and made the process so smooth. Ayla as well as all the other team members have always been so helpful when it comes to all my needs whether that be printing, shipping multiple boxes at once either domestic/international, or just answering any questions I have. It’s always a pleasure walking in everyone is friendly, warm, and is never flustered or upset no matter how busy or stressful it seems. Out of many stores and businesses I frequent this store location is at the top. To show my appreciation of them this year I got them some Christmas cookies from a local business that’s how much their service has stood out to me. Amazing service, staff, the drivers also always go out of their way for me when they are in the store too. Gotta Love FedEx!
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January 2024 by Robert Connor
When the driver delivered my package he kicked one of my package off his truck when got to my porch he threw them down that wrong it could have been glass he didn't no
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December 2023 by Benita Gibson
Always friendly, my little therapy dog loves it there. The staff are always polite, helpful and courteous.. Haven't had a problem yet that they haven't been able to correct ???? (Thankfully because Piper wants to help fix things too). Maybe to some the pet friendly environment isn't a big thing but to me it reflects the overall personnel.
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December 2023 by Samantha Cowan
Hi, I'm a customer of John's from FedEx in Biltmore! He was an excellent help to me today! I am so happy with my prints and he was awesome! Y'all Rock!
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December 2023 by sl Pen
I LIVE IN APARTMENT COMPLEX "NOT A BUSINESS OFFICE"! THERE IS NO MAILROOM IN MY BUILDING! SUPPOSED TO HAVE BEEN DELIVERED TO MY APARTMENT DOOR ~ NOT THE FIRST TIME; FLETCHER DELIVERY JUST THREW PACKAGE ON FLOOR BY MAILBOXES FOR ANYONE TO TAKE/STEAL
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October 2023 by Sam Nuerminger
Came in with a huge drop off last minute and the manager John helped me and my coworkers get our shipment out smoothly! Awesome experience. Thanks John and Team!
