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June 2024 by Mary O'Donnell
I’m trying desperately to get a prescription transfer because y poor toddler needs a nebulizer…. Hard to help when you don’t even pick up the phone. In fact, you hang up on a waiting customer TWICE
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June 2024 by Zemery Gilliam
DO NOT VISIT THE MINUTE CLINIC. I asked the receptionist as I was leaving my appointment "is there anything else I owe or need to settle before I leave" and it was a solid no. One month later, there is a $200 bill in my inbox. What a sloppy shop, wildly poor communication.
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June 2024 by Joey Phillips
It's all right, lots of empty shelves, minimal staff who don't know where anything is. Pharmacy is friendly. Lots of Kens and Karens, Bless their hearts
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June 2024 by Michelle C. (Michi)
SHOP AT INGLES PHARMACY INSTEAD; BETTER CUSTOMER SERVICE WITH PEOPLE WHO WILL PUT IN THE EFFORT
If I could give this CVS zero stars, I would. The pharmacy is terribly managed, chronically understaffed, and obviously caters to more customers than it can handle. I pick up my scripts here because I'm supposedly getting discounted rates from CVS Caremark, which happened for 2 fills and then stopped... When I worked at Ingles Pharmacy, we were always bending over backwards for customers trying to get them the cheapest price AND BEING TRANSPARENT. With an actual dialogue between pharmacy and customers. Good luck if you want to make a quick call, you won't reach anyone. You'll leave a voicemail, and no one will get back to you. You'll go inside to ask the question, and wait 45 minutes in line behind 4 people. Every time I've needed to use the pharmacy drive thru, the line takes at least 45 minutes. And that's just the pharmacy.
Yesterday, a front store clerk by the name of Josh was being such a jerk to me because I asked him if he could check if something was actually in stock. This man ruined my whole vibe, and I was NOT being rude, I became genuinely confused as to why I was catching strays for wanting to know if a deodorant was in stock. He was a major smarta__, completely unhelpful with a rancid attitude. Then when I spoke to another associate about him, she was very casually dismissive and said it's only his 5th day. Dear God I never want to shop at this CVS again if I can help it. PLEASE save your time, your patience, your peace of mind, and go to Sona that's right across the street, or the Ingles a few miles down in Oteen. Pharmacies are not easy jobs, and it's so hectic when it gets busy, but CVS has cultivated an environment that supersedes profits over customer satisfaction and a functioning workflow.
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May 2024 by Rudy Spalding
Awful service at this CVS pharmacy! A self admitted "dumpster fire" according to them. Can NEVER get through on the phone and after leaving a voicemail, no one EVER returned my call. Stood on line behind 8 people and when I got to the register they had neither Rx ready for pick up. They had 5-6 people working, joking around with one another, all while I could hear the phone ringing in the background (which they were all acting OBLIVIOUS to). The manager said they are working on improving (NOT). I'll be switching to SONA where professionalism still seems to exist. What a joke.
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May 2024 by Scott Baumann
Awful service. Pharmacy hours on web site don’t match the store. Vastly understaffed pharmacy, drive up often closed due to staffing shortages.
Once in the store it’s an hellscape of a line with many disgruntled people suffering a similar fate. Impossible to reach pharmacy via phone, even if you cheat and call in on the doctors line. I even tried the cvs 800 support people who were unable to reach the pharmacy- yes cvs can’t reach cvs.
Suggest every move there prescriptions to mail order to the extent they can.
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May 2024 by Becky H
They don’t answer their phone, ever. I had a prescription I needed. They don’t keep it on the shelf, their “preferred” brand of this med, I couldn’t tolerate. So they have to special order it for me. They ended up never updating me that it was delayed, when I physically went in to talk to them about the problem, they said “oh I dispensed that to someone an hour ago. If you had come in sooner it would have been yours.” I ended up having to travel across town to get this prescription. I am switching all of my prescriptions, and I do not recommend this location at River Ridge to anyone.
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May 2024 by Derrick Durden
This was a great pharmacy, now can't get them to answer their phone so if you have a question good luck. Most of the workers are just there for a check. I have done went to another pharmacy. Just wanted to warn people.
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May 2024 by Kristine Rankin
This is the absolute worst pharmacy in Asheville. I waited in the drive thru for 45 minutes and then when I got up there they shut the with no warning whatsoever or nobody saying anything and put up a sign saying you had to go inside. I got inside and there was a line all the way down to the minute clic and down the toothpaste aisle. That was completely ridiculous and they wonder why people get mad. I will never get another prescription filled there again!!
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May 2024 by Jr
If I could give zero stars I would this place is so unprofessional so unreliable I have had so many problems with my medication and my kids medications. They don't pay attention to how many days are in a month try not to fill any medication cause they are to lazy to look and see they was 31 days instead of 30. They never order or keep stock of medication they should have they say it's out of stock and it will be 1 to 2 days another lie cause half the time they forget or just don't care enough to order it then when you say something about even being nice they are very rude and very unhelpful I could go on and on bout cvs here but long story short If I was you I would go anywhere else way less problems way more reliable this pharmacy should be a zero star they either need to drop the new contracts they have or shut this place down!
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May 2024 by Joel Eusebio
No one ever answers the phone. Can’t get info on the app. My Rx was on hold, so I went to the store to try to find out why and how to get it resolved. No one could tell me why or how to fix the glitch. The pharmacist told me to get the Rx transferred to a diff pharmacy. He didn’t care. THEY absolutely didn’t give a damn.
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April 2024 by Lilly Haun
Yeah, so.. if my insurance would let me go literally anywhere else, I would. I hate this place. Nobody ever wants to be here. The drive through is closed most of the time, the lines for picking up prescriptions can be an hour wait, and once you get to the desk the people behind just seem so overworked, they’re like zombies. It’s really just a miserable experience every time. It’s amazing this place is even still running.
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April 2024 by Ximena Guevara
me and my mom were picking up meds through the drive thru and the worker named wesley said that they shouldnt let people who can’t speak spanish into the country i was extremely upset
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April 2024 by Austin
Apparently the district manager authorized the pharmacy to ignore phone calls, when the call was transferred to the front of the store an employee walked the phone back and the pharmacy refused to take the phone to speak to me. They also would not take a call from another pharmacy transferring a prescription to this location.
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March 2024 by Sabastian
This place is a joke, from the hours being wrong on the door for I don't know how long. To the help in the store. I'm not one for building more apartment buildings but maybe we could just take this place out and put a nice condo there. Probably be better than what works there.
