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November 2023 by Stacy S.
NO CARS! Reservation made and paid for with pre check in completed. Arrived shortly before 11pm ready to get to my destination. Absolutely no one at the counter. The other rental company's told us they were "shuttling cars". With this many people having reservations, this late in the day, how do you not have the cars available and ready for your customer??! Can't call anyone because the phone number at the local desk doesn't work and the 800 number is closed! Do better!!
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November 2023 by Bryan S.
We waited and hour and half for them to wash cars for dozens of customers waiting with reservations. 2 behind the desk just sitting there staring at people when they could've been out washing too. Never again from this joke of a car rental company.
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October 2023 by Carmen Siple
Absolutely deplorable customer service. We reserved a car weeks ago. This was for a one-way one day trip from Asheville to Miami airport. When we arrived we were told our car was an Chevy Bolt. We quickly found out it an electric vehicle and would need hours of charging every 230 miles. When we explained that this rental was for an 800 mile road trip and we would miss our flight, the horribly rude woman told us “whatever, get with the times”. There was no attempt to rectify, no alternative options. Nothing but her telling us she didn’t care about our issue and she hung up on us. She slung out hateful comments about my personality and told me that I make my husband miserable. We were both floored as we work in customer service. It was shocking and uncalled for. So I now write this review while my husband is at a charging station (zero instructions given). I am madly packing so we can leave tonight instead of tomorrow as planned. We are gearing up for a miserable night sleeping in the car during frequent charges. My advice to anyone reading: DO NOT reward this company with your business. And if you do, call in advance to ensure the vehicle will meet your needs.
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September 2023 by Josh N.
I made my reservation thru Costco and it was very easy to pick up and drop off. I do wish we did not have to go back inside to the counter to drop off but given the small size of the airport not a big deal. The staff was friendly and we did not have any issues.
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September 2023 by Trent F.
Awful. A dozen people waiting for cars they reserved. And the company says they have no cars available. If they were reserved, they should be there. And the kind attendant tells me it will be 10 minutes. It's been 45 minutes so far. Other have been here waiting for nearly 3 hours.
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August 2023 by Brittany Zheng
Do not rent from here. They will not have a car for you. The older blonde woman working there is a complete misfit. I could not locate the office and had to call. Based off that call alone - the entirety of my encounter with her ended up making complete sense. I walked in and gave her my name and she lethargically responded “yeah there are no cars” , without even fully acknowledging my existence. I would’ve been fine with a simple “I apologize for the inconvenience”. She is an utterly miserable person. I parted ways with a “have the day you deserve” - her response was “oh I will! At least I have a car!”. It was the most enthusiasm that came out of her mouth the entire encounter. If you are that miserable, get a new job.
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August 2023 by Katherine Fisher
We came in on a Thursday afternoon and the staff (ashley?) Was very accommodating. She went above and beyond to make sure our rental process went smoothly as we were already have one heck of a travel day. Car was new, clean and full of gas.
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July 2023 by Hala A.
There are about 40 people waiting in line and NO CARS available. You can book and reserve a car but it will NOT be here when you arrive for pickup. Be ready to wait 90 mins at least.
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June 2023 by Denise Fetherolf
Rented two different times.Prices were good. Both times I got an upgrade which turned out better for me to have larger car at same price.Front desk has been great to work withFriendly and helpful.Going for 3 rental this week. Im happy with this place.Denise F
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May 2023 by Anna
Reserved a truck yesterday and came to pick it up today and the woman told us they didn’t have anything available. She say they were supposed to call to let us know… Terrible communication:/
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April 2023 by Crazy Cat Lady
So far it's been a great experience. The worst part is the place is hidden! I saw the Budget trucks, but no sign. We had to call to figure out which entrance of the mall to enter. It was easy to find once we knew.
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March 2023 by Karen Engh, RN
We arrived at 8pm, 1 vehicle that would fit my family. Broken, no gas and dirty!!Had to go to another provider for a vehicle while kids waited in the cold broken mini van.Rep was not interested in providing help, info or any apologyVery frustrated!! No refund as of this post 7 days later
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December 2022 by Brian Swahn
I rented a car from here for a week. Car was clean and affordable. The staff were knowledgeable and friendly. Would rent from here again.
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November 2022 by Josh O'Leary
Would leave 0 stars if I could. The man “running” the place is rude, incompetent, lazy, and ignorant.We had to clean the car ourselves as it was full of trash. The “full tank” of gas was actually a 1/4 tank.Avoid at all costs.
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November 2022 by Aubrey O'leary
First car I get is dead battery. When I told them that, they gave me another car filled with trash and and empty tank and oil change required light on!. Even though they told me I needed to return it with a full tank and if I left any trash, even a face mask. I would be charged $75 for a mask, $250 for any other trash. Not helpful. We had to clean out the car from the pervious people!!!! The guy just blamed the other woman who was working! Also they have a sign “we cannot guarantee a car for your reservation” …. What’s the point of reserving a car then?!