-
September 2023 by Asheville Luxury Brokers – Cricket Benfer
Absolutely fantastic service and selection. Came in for a lamp repair, which was done on the spot! Great selection of lampshades - bought 2 - and a great selection of lamps. Will definitely be back for a couple of lamps, and few more lamp repairs!
-
July 2023 by Richard McConnell
Brought an antique Japanese ceramic “pillow” lamp in for internal repairs and a much needed lampshade replacement. Bought a lovely fenial which complemented the colors of the lamp and LED bulbs as well. Very courteous, knowledgeable and friendly gentlemen. It was raining and they wrapped my purchases and escorted me to my car. A delightful experience.Highly recommended.
-
May 2023 by Leland Decker
My new favorite shop in Asheville!! Nate is extremely friendly and helpful. Made excellent suggestions on shades for a new floor lamp I purchased. Paul has a great eye for finding high end and unique accessories. Superb customer service from both gentlemen!! Thanks to you both and I will most certainly be back in.
-
May 2022 by Alexandria Lawrence
I am so overdue writing this review but it’s important that I do.I have had the true pleasure of working with Biltmore Lamp and Shade for 5 years since moving to Asheville, and my lighting needs have never been a worry. You know how you have someone for everything? Hair dresser, dry cleaner, dentist: Nate is my lamp guy, my repair guy, and my antique guy. I purchases two unique vintage lamps online that needed some TLC and to be rewired, and I always get it back before I know it.I actually bought my first hand chosen lamp shade with Nate, and it was a cinch. I walked into the shop one day, and I was quickly and kindly greeted. I told the gentlemen, Nate, what I needed and he assisted me with carrying my large lamp in from my car. They have so many choices of shades and I didn’t know what I was looking for and Nate picked out 3 shades for me to choose from; I stood back and he held up his best recommendation for my lamps curves so I could stand back and see it. He proceeded to interchange the lamp shades so I could see each option quickly, and after about 7 different shades, I went with his initial recommendation. This made my visit so quick and easy, and I had been dreading/procrastinated taking care of this errand for tooo long. He was extremely knowledgeable about the year and style of my lamp, I actually learned about it, and felt it was more special for doing so. I wasn’t jazzed about the finial that came with my lamp after seeing their unique and beautiful finial collection, and Nate innately knew the perfect one. The base had also been carelessly painted by a previous owner and I got to customize the base too. He held onto to rewire it and added a 3 way light. I purchased a 3 way bulb there which was convenient and he even provided me the original bulb back!After we finished I perused around their gorgeous handmade jewelry and antiques (the real deal). Another lady came in with her older mother, to find a shade for a family heirloom, and I overheard the majority of the interaction. Nate was so kind and genuinely interested in her story behind the lamp, extremely patient with selecting shades (they ended up with his first choice too) and seemed to care about her lamp, as much as she did. I was touched by it.A few days later, I went by the shop to get my lamp, and Nate put it in the back of my car securely for me. When I got it home, it was too tall on my night stand for me to lay down comfortably and read, so I reached out to Nate again and knew just the thing to adjust the height. I NOW absolutely love my customized lamp; functionally and aesthetic. I’ll never buy any ole furniture brand lamp again. He rewired an additional lamp for me, added a dimmer, and I requested a special size and color light bulb which he special ordered 2 for me. I now search out special lamps: I don’t have to worry when I need something lighting related.I also have purchased a gorgeous! antique rug from them, wish I could add two pictures to this review.
-
March 2022 by Clear Water
They decimated my antique lamp. I left my lamp with them for light socket replacement and rewiring, when I picked it up, the top of the lamp had been cut off and there was a huge hole in the back. They decided to “modernize” it without asking. They should have called me to tell me what they were thinking of doing BEFORE doing that ! Don’t go there !
-
October 2021 by Martha Salyers
Love this store. They've fixed many a lamp for us & have so many amazing, unique, and beautiful things in the shop.
-
October 2021 by kelly fullerton
I bought and returned 3 sets of lamps shades for a pair of lamps at various stores and returned each set. I brought my lamp into Biltmore Lamp & Shade and Nate was so helpful. He set me up with the perfect size shades and hardware needed to make the lamps looks even better then before. Pricey, yes, but worth every penny.
-
April 2021 by Life should be Organic Life is Organic
Nate honestly did a beautiful job staining and Rewiring some old worn lamps I brought in. Thanks so much Biltmore lamp and shade.
-
March 2021 by Ginny Pierson
Thank you, Nate, for your expert and prompt repair of our antique pendant lights. What a gift you have! Great customer service by all from the first phone call until the job is complete.
-
February 2021 by Angie Reed
Great and expert level service! Personable folks! I’m so glad I came to your store. Thanks for helping me pick out the best shades for my lamps, Nate! I’ll be back.
-
October 2020 by James Fleming
Exceptional quality and selection of antique home accents, Art, mirrors, lamps and more!
-
September 2020 by Samantha K.
I brought a lamp in that needed the pull switch fixed that broke off. They fixed it no charge in a minute. I will come back for sure with any lamp related needs.
-
July 2020 by Mike Friedman
The nicest people in the world! Very helpful very kind. They're helping me fix a lamp that I bought in Asheville over 20 years ago. They could not have been any nicer
-
July 2020 by Nicolas Olano
A amazing, tastefull and suprizeing shop. Kind of magical...I was expecting a door to Gandoldorf.
-
February 2020 by Kris Watson
Sweet shop! Super helpful assistance and unique selection. Will definitely return.
