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“Very professional staff, they helped me save hundreds when I had a check that was fake. You never know nowadays who is trying to scam you, they helped me figure it out! I love this bank and all the staff!”
“We moved to Hometrust before we moved to NC. They were exemplary in all areas. I cannot say enough about how well they communicated while we were purchasing our home. Johnson City Tennessee and Weaverville Branches were both amazing.”
“Just had the nicest most helpful bank teller ever. Her name was Rachel. We need more people like her in the world. Awesome attitude and seemed to genuinely like her job.”
“The Pinnacle staff and Jonathan Allred have been fantastic to work with. We recently moved to town and really had not thought about moving our accounts. After dealing with this bank on a mortgage loan and how quickly and easily they were able to get this done, we were very impressed. In the process we got to know the staff in the bank and they have been extremely helpful with everything we have needed!”
“Ms,Marilyn Gordon,is one of the best,along with others here in my location here in Goldsboro, Secu personal service is priceless especially in times like this,I want to be like her when I grow up.Secu employees really care,and treat you like a real person,and not a number, they really take the time to listen,truly grateful. Thanks”
“I just recently moved to Asheville, and hadn't found a bank in town yet. Today I needed banking services ASAP and on a whim went to Skyla CU–– so glad I did!! They confirmed over the phone that they could work with my CU back in Wisconsin and then welcomed me warmly when I visited them. Jacob (the teller) was the picture of professionalism and went way above and beyond to help, even though I'm not a customer. I was so impressed, and will likely be banking with them going forward! Thank you Jacob and thank you Skyla!!”
“Audrey is amazing. Always super helpful and ready to help with a big smile. Everyone at this location are very friendly and know how to make your experience “great””
“This was excellent experience. Annie made getting a loan very easy and pleasant. Followed up with me and made it happen in a fast and in an extremely efficient way. This is a local to the area hometown bank. Everyone I have ever dealt with has always been great.”
“The customer service is incredible at this bank! The manager answered the phone and put me at ease immediately and told me step by step of what I needed to do. I wish all businesses worked this way. It's a reminder of the the good in this world : )”
“This establishment is very professional. You are always treated important and served well. They are willing to help with all of your needs and questions. The location is a bit tricky if you don't know where it is. But finding it is not hard. One thing I love about this bank is the low monthly charges for maitaining your account. Also, the online banking available services.”
“First Bank has done soooo much for me personally and with our business. The employees are so nice and friendly and always willing to help. Would not have our business anywhere else!”
“Look, they're fine. It's fine. It's a credit union. The lobby is clean, they handle your money. It's fine. But look at this image they've created. Look at this advertisement. It looks like there is a man stealing a woman, and there's another dude ready to fight him for her. "We Got U" makes me feel like they are threatening to "get me". It's wonderful. Five stars”
“Dylan Carter and Mitzi Reed are the best !!! If you need a Heloc or car loan they will make sure to give you amazing customer service and I am proud to partner with them and send my clients to them. I also personally bank with them as well!”
“I have always been greeted with kindness and my questions answered respectfully. The employees are knowledgeable, and if they can't help you, find another employee who can. I love this branch!”
“I have been to this branch countless times over the past three years. Always a pleasant experience. The staff are knowledgeable, courteous, and get what I need done in a timely manner. Makes me wonder how this place has caught bad reviews.”
“Chris was what a banker should be. He basically listened to what
I was seeking to accomplish and was clear and calm about the required procedure. He was not irritated to be asked to do his job - which is to explain processes about a person's money. I needed to WIRE in a large amount from a SWISS insurance company. There is no Wells form for this. The instructions are all online for the Wells client to figure out. I just wanted confirmation I had
interpreted correctly in the WORD doc I produced, before I sent
off the Swift code, etc. (The funds had been rejected once already b/c of routing misinformation I had received at another Wells bank).
In my dealings with Weaverville Wells Fargo, the officer was irritated and curt, as if, how could I possibly think to use the bank's routing # as part of the process, etc. Because it seems logical? 1)San Fran Main Wells to 2)NC Wells to 3)Indv. Acct.
No. It's 1)San Fran Wells to 3)Indv Acct. That can be said politely and clearly. It's not an emotional matter. Nothing to be irritated with a customer about - who's trying to type up their OWN form to bring a large amount of money to Wells to use. The officer should be thankful for the money.
I know what the 1 star reviews are talking about. Training ONLY creates employees who CAN'T 'explain' anything. They just know rules, but get irritated to explain anything. That kind of attitude wants the money, but not the client. Clients are too much trouble to be courteous or helpful to. Chris isn't like that. He's good.”
“I just had the best banking experience working with Chris at the West Asheville Branch. She helped my sister and me set up an estate account. She made the process as easy as possible, was so kind, efficient and extremely knowledgable. I can't say enough good things about her or my experience at the West Asheville Branch. Thank you so much!”
“Just the thoughts of having to switch our homeowners & auto policies was overwhelming to me. I called Cody as a recommendation from another agent who wasn't able to save us money (I thought that was pretty cool, too) in less than a day we have our new policies in place with Farm Bureau thanks to the quick & professional work of Cody Jones. Not only is our coverage a bit better, but it's cheaper, too!
Highly recommend getting a quote & and experience doing insurance business stress free. We even received a great quote for life insurance.”
“I've had very good experiences, with Maureen, and Damarius throughout the years. I'm happy to see that they are still at the same location, which is valuable for me!RHB”
“A wonderful "bank" for all state employees and their families. Members literally own it. All profits from loans go to overhead and savings interests to owners. This system makes all members equal and eligible for the same low loan rates and generally higher savings rates like typical banks that have similar overhead issues along with financial obligations to stock owners...remember credit union members ARE the owners. Directors are volunteers and unload members. Branch offices and ATMs are all over the state and there is no fee to use the Cash Points machines. Checking accounts are charged $1.00 per month and all those single dollar charges are donated to charitable causes across the state. I urge all eligible citizens to visit a local branch office for details, join and take advantage of free membership in your own full service financial institution.”
“Have yet to visit this new, easily located office, however we have always received exemplary service from our advisor in Asheville, Mr. David Vance. Schwab has always provided us with clear, knowledgeable guidance and advice from both this and other offices for over 20 years.”
“GREAT experience with BOA. If you need help with credit cards, business services, etc, ask for Andy Williamson. You won't be disappointed. You'll leave feeling like a very valuable customer.”
“Incredibly friendly staff. Professional service, and very security focused. Kendra was a pleasure to work with and got a lot done for me in a short amount of time. Later times during the week seem to be little/no wait.”
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“I have been banking with self help since 2007 and have never had a bad experience with them, in this time I have had a total of almost 5k stolen from my account across 3 different instances and every time within a matter of days I had every dollar back. The staff and management in every branch I’ve been to has been top notch. I have and will continue to recommend self help to anyone who is in need of banking.”