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June 2024 by Mark Owen (Merlin)
Other than the full parking lot, the brake service was good at a fair price.
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June 2024 by Sal Landers
I was reluctant to bring my vehicle to AAA car care because I erroneously assumed they would be much more expensive. I was wrong. Through comparison shopping I found their prices to be middle of the road, not higher than or lower than but right about in the middle. What sets this place apart is professionalism of the front people, in this case Matt, Brian, Ian and Jeff, plus top notch mechanics. The facility and employees are dialed in, to say the least. I’m looking for peace of mind and trust in my mechanic. I found it with AAA Car care on Merrimon.
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June 2024 by Christine Falcone
In the middle of my move from FL to NY my alternator blew. Thankfully we were in Asheville for a pit stop at our hotel. And thankfully my AAA servicer directed us to this car care center. Ian was the best! He was so understanding and so helpful and got us in as soon as possible. We are so thankful for him and the mechanics at this AAA site. They got us back on the road quickly and with such kindness and grace. Truly one of a kind customer service!
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June 2024 by Joel Brickner
Unfortunately I’ve watched this repair shop go down hill over a 3 year period.
What used to be a friendly from phone to front greeting to completion approach for a descent price given the thoroughness is now a close to the vest, distant, stand offish, provide only what’s necessary or less, with more than a dash of “good ole boy, beer drinking buddies, protect our own” approach when attempting to follow up on a car repair.
They can be as aloof, direct or rude as they like and you as the customer are expected to fall in line to their overbooking, adding cost, taking longer than stated, snarky approach.
I don’t know if they’ve had a change over in management in the past year or so, and so the approach and atmosphere has changed. ??
If you want good quality and friendly
service with on time completion and updates at a good comparative price for this area, we recommend Dave’s Tire and Auto in Fletcher.
Goodbye AAA.
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June 2024 by Tom J
Friendly
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May 2024 by Susan Buckner
I'm am sitting on the side of I26 and have been waiting 40 minutes because my tire blew out. I tried to call aaa and was told to go online to make a request. Just called to get an update and the call had not even been dispatched. The driver just called to say he is 20 minutes away. That is beyond sorry service. Will down grade my service if not cancel it all together.
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May 2024 by Robin
Bought a battery through AAA. Had a problem with it later and they fully warranted it, came out and replaced it at my residence. Excellent service.
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May 2024 by Joy Byerly
My vehicle broke down in Marshall NC on April 18, 2024. I called for roadside assistance and was instructed by text to go to a website. I was unable to prove I was “not a robot” to that site so I was unable to get assistance. I was told to all for a reimbursement form. What I received is not valid in NC! No one at any of AAAs phone numbers has been helpful.
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April 2024 by Daniel Ballard
Can’t ever get a tow. Drivers keep cancelling when they see it’s a 26-mile tow. AAA NEEDS MORE COMMITTED SUBCONTRACTORS!
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April 2024 by Lorilynn Mullett
Passport pic n travel gurus!!??
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April 2024 by S D
I was on a road trip on a busy Saturday when my brakes started giving me issues. They sorted the warranty with my local AAA mechanic and got me fixed up and in the road. They were friendly, professional, and so helpful. Thanks, y’all.
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April 2024 by Jonathan Gilbert
Maps and guidebooks a thing of the past.
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April 2024 by Sause Reynolds
Super friendly and helpful!
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March 2024 by Joey Scagnoli
Alex Showers was extremely professional, prompt, and SO careful. I could not have dreamed of a better person to help us when our car needed a tow. The front wheel fell off of our car—and Alex did an AMAZING job of scooping up our car without causing any additional damage. I am so grateful to him. Hatton’s and AAA have a great employee with Alex. Very satisfied with the service and attention he provided.
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March 2024 by Micah Floyd
I came in without an appointment because my car was smoking. The quote for repairs was too expensive for me, the situation was urgent so I bit the financial bullet and agreed to have the work done. When finished, they surprised me by cutting the overall price by half. I have no idea why they did this, and I'm incredibly grateful. Car is running beautifully now. Thank you!
