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July 2024 by MamaImACriminal C.
This walmart is like hell, especially if ur an employee, not a single manager or coach is there to train you or tell you what to do. Instead they get mad for their employees cause they didn't know what to do and they really have a problem with hiring people. Most of the coaches,team leads, managers and the store managers dont care ab their employees except getting the job done. Other than that do NOT apply to that walmart. If i was you id rather go to target OR a different walmart.
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June 2024 by Brittany M.
The past 3 times I have ended up leaving the walmart pick-up area and going home without my groceries. This past time I waited for 30 minutes and left and changed my date and time for the next day because I got tired of waiting. I am still waiting on my groceries as I'm writing this review. I pulled in the spot at 4:11 PM and it is now 5:14 PM and I still don't have my groceries. Then I was told that my cold products are being picked again and will be out so they are cold. If the store is understaffed then limit the spots allowed for grocery pick-up.
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April 2024 by Ryan S.
You can see in my profile that it's VERY RARE for me to write a review, I've been a Yelp member for almost 10-years and I've only ever written a handful of negative reviews. Since moving here, my family have had some wonderful experiences with some local businesses, I had good intention to write some positive reviews and I TRULY don't like the fact that I haven't. In my mind you MUST be open-minded My point being, whether it's an individual or a business, you REALLY have to get under my skin before I will sacrifice 10-15 minutes of my precious life to actually sit down and write a review. But when I'm backed in to a corner to the point I finally write a review and have to waste time in my life, you better believe I'm gonna lay it all out on the table. We moved to the Asheville area 2-yrs ago and the Arden, NC Walmart is the store we use. I frequent this Walmart a couple of times a week and is our primary grocery store. My family and I have ALWAYS encountered low stock and/or out of stock at this Walmart EVERY trip (generally once a week), sometimes it's minimal (but noticeable) and other times it's like "you have got to be kidding me." I couldn't tell you how many times I've had to make a second stop at our local Ingles grocery store just to get an item Walmart was out of stock with. Yet, if I go to the Hendersonville Walmart or the closest Walmart in the City of Asheville and their shelves are stocked to the rim, the Hendersonville Walmart runs circles around the Arden Walmart, whoever the Hendersonville manager is they got their "A-Game" going because that store is awesome! However, with the Arden Walmart shelves often resembling the beaches of Normandy on D-Day What in the heck is going on at the Arden Walmart, if other stores can be fully stocked, that tells me it must be a management issue, why can other local stores stay stocked but the Arden Walmart can't??? This whole crap with Walmart not having "humans" available to check customers out is CRAP! Especially in the last month or two for some reason, darn near every time I go to Walmart there is a ridiculous line of people waiting for self-checkout. I'm going to say Walmart some money here so they don't have to pay for a research study, there are WAY TOO MANY people that don't have a fricking clue on how to use the self-checkout line. I was just there with my mother-in-law last week and she REFUSED to buy anything because she doesn't like and doesn't know how to use self-checkout; the screen, selections, scanning, etc. are just of enough of a stressor to her that her answer was to say "can we stop at Target on the way home." My daughter and I went in to the Arden store 3-days ago and both self-checkout lines packed; the east self-checkout had customers waiting 11-deep and the west self-checkout was 13-deep. There were quite a few unhappy customers that were using foul language with other unhappy customers that were in-line waiting, I can't fault them for being upset as I was also, they were just venting their frustrations. But, I was NOT about to subject our 6-yr old daughter to the foul language and negative attitudes, I left the merchandise I had and told my daughter that we were going to Target instead (only 2-miles from the Arden Walmart). On the way out I saw a manager and asked "what's going on, is there something special happening and that's the reason for the long lines? The managers response "I wish," that's it "I wish," no explanation, no apology, no nothing. I think that reply says it all about the Arden Walmart, I think we need to collectively buy a bunch of clues and drop them off at the Arden Walmart. That way, the next time customers are having to wait 10-15 minutes to checkout, all a manager/employee has to do is refer to the "Clue Box."
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March 2024 by Kelly P.
Appear to be on a shoe string staff. One cashier, one side of self-check out open, several of those machines out-of-order. No customer service desk and was told that returns were not possible that day. This Walmart needs an intervention.
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February 2024 by Sam S.
I ordered a 65" tv stand online. Was told I could bring it in outside of the box since I assembled it to return it. The customer service desk at Walmart refused to take the item and give me my refund. It should not be this hard to get my money back for an item that doesn't look like the pictures/ does not fit my tv despite saying it would. I'm now being told I have to take apart the entire tv stand before they're willing to accept it. The 65" tv stand that took 3 hours to put together. I'm mostly upset at the disrespect from the in store customer service and the lack of communication as well as being lied to. Genuinely just want my money back. I've always shopped at Walmart for random things like groceries but promise I will not be coming back.
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January 2024 by Chuck M.
these people don't answer their phone they make you sit and pick up and deliver for over an hour. Don't ever come to the store. It's the worst Walmart in the country.
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December 2023 by Jessica M.
I don't normally leave bad reviews. I know times are hard, but this just really left me speechless. I'm definitely not a "Karen" and always try to be understanding. In my job I go above and beyond customer service wise. I needed a replacement for the base or the legs of my artificial tree . After looking through the garden section where artificial trees are located, and through the Christmas aisles , I saw nothing. Thinking I might have overlooked it I asked a gentleman if he could help me find it. He said it'd be in the garden section. I told him I'd already looked there but I'd try again. After no luck , again, I told him I'd driven 30 minutes just to come to this WalMart and could he possibly use his scanner ( that many a wonderful employee has used to help me find what I needed) or just find someone to see if I'd overlooked it. His response was " If I do that, it's just going to tell me it's over there" ... I pride myself on customer service and was floored. We're all dealing with stuff , but this is ridiculous. Train your employees better. I can't say I won't come to this store again because I don't have a choice but next time I hope I have a better experience. I spend thousands a year at this store.
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October 2023 by RW S.
When they HAD cashiers, a wait in line of 8 or more would lead me out the store. Now there are NO cashiers and the wait is 8 or more and they want me to self-check too? Do better
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August 2023 by Bruce K.
A quick stop for ice and restrooms, they had plenty of ice and a reasonable selection of bottled water cases in the appropriate section. We were able to pick up some snacks as well. Restrooms were dirty and not stocked. Both paper towel dispensers in the men's room were empty. And I learned from my daughter that both paper towel dispensers in the women's room were also empty. Not acceptable. Too many carts in the cart corrals in the parking lot. Too long a line at the self-checkout and only two other staffed registers. Definitely, could've been better. [Review 20299 overall - 3488 in North Carolina - 1276 of 2023.]
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July 2023 by Joel H.
Popular Walmart+ program | Bulk community orders are delivered in mornings. Lots of time-sensitive personal shoppers mid-day to evening. Lots of community orders in evening. For weekend, it's busy all day. Most fresh red meat is stocked in morning and sold by evening. Order with options. Popular brands of wine (Oakleaf Chardonnay, among others) need double stock. No problem with beer, soda, bread. Diet-friendly snacks (Quest, some Atkins/Equate) are often sold out by mid-day during the week. Philadelphia Cream Cheese (esp. double pack) is often sold out, probably because we have a great bagel store nearby. Good place to get pet supplies, outdoor, toys, clothes, garden, and other items. No opinion on the pharmacy but there's never a long line. Parking lot is clean and there's always carts. All self-check out. Staff and management are great.
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May 2023 by Karissa D.
Shit old man in electronics was beyond rude and started yelling at me about paying for 4 $0.26 pictures that say I can scan it at the register so like I always do I was gonna go scan them at the register when I check out all the rest of my groceries. I'm 20 weeks pregnant and have my 2 kids with me and I start walking away and instead of saying I'm sorry but you have to pay for the pictures here he yelled you have to pay for those here and I said it says I can scan them at the register and we are still shopping so I was just gonna do it all together and he was constantly yelling and then my husband stepped in and say that he doesn't have to be rude and he said well you have to pay back here for the pictures or you can't have them and the attitude he had the whole time my husband asked for a manager and he said he wasn't gonna do anything about getting one so I just gave him the pictures and said I don't want them anymore. So I handed them over (4 pictures) and we started leaving and at this point this was the 3rd interaction with this man and my husband was over his attitude and he yells across electronics do you want the pictures or not even after I said I don't want them anymore. We ended up talking to his Manager Beth and she apologized and said that it's not the 1st time and we are not the 1st customers to complain about this man so she will take care of it. We left Walmart after that and I'll get the pictures somewhere else later. I just can't believe this old as earth old man decided he needed to yell at anyone let alone a pregnant woman with a very visible heart monitor. Anywho I definitely don't recommend going to this Walmart I'd rather go somewhere else.
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March 2023 by Trish S.
The women at self checkout with an British or??? Accent was extremely rude with words and body language. Unbelievable and shocking Walmart would allow this. I was mortified at her behavior. Thank you Jesus for helping me restrain my tongue.
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March 2023 by Laura W.
A HUGE shout out to the eye center! I broke my frames and desperately needed a new frame for my lenses for a major presentation in front of cameras that I was doing in 4 days! In 10 minutes, they were able to find the only pair that would work. Ten minutes after that, they had the lenses popped and were fitting them for me. I was able to get in and out in under 30 minutes thanks to the help of a wonderful young lady and her male counterpart. THANK YOU!!!
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January 2023 by Emily K.
THE MOST DISRESPECTFUL PEOPLE IVE MET. I placed a pickup order and was told it wasn't ready and I didn't want to waste gas driving back to my hotel so me and my boyfriend wasted time by walking around ( inside Walmart ) . Few minutes later we where told our pickup order was ready, as we go to walk out the door a girl proceeded to say " yea better not be stealing or I'll catch your a**". how are you going to work a job that involves being customer friendly yet speak the way you do ? Find a different job bb.
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February 2022 by eugene l.
Worst Walmart I've ever been to the lady at the self pay is super rude to customers and uses fowl language towards them then says deal with it I'll never come back to this Walmart again
