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“I have used this store, mostly for Amazon returns, for several years and in my experience, it is one of the better UPS Store locations. Only once did I ever have a bad experience with a sour young man that didn't know how to treat customers. Other than that, staff is normally very pleasant and efficient.”
“Every time I've gone here, the customer service is so friendly, helpful and personal. I recently worked with Tim (I think he is the owner?) on a custom box, and he was just so nice, communicating about it with me multiple times and willing to figure it out with me. He even called me later to make sure I was satisfied with it. I'm not sure if that's a service they normally provide, but whatever the service, my impression is that they really try to work with you to get what you need.”
“I was having a bad morning and running errands. Came to drop off some Amazon returns and my phone was not cooperating the sweet girl at the front helped me get the labels pulled up and was so kind in assuring me I wasn’t a bother. It’s the little things but this store is doing something right!”
“I just saw the two ridiculous reviews posted of this location. It’s obvious that someone had an associate, friend, or family member add a fake negative posts because someone got embarrassed for being made aware they were using store inventory to ship their package. Tape is not free nor any other product. The remark of whether you would associate with an employee is not relevant or valid. The follow up review is ridiculous. No one “steals” one AirPod. Terrible behavior from people that could get someone fired because they don’t think the rules apply to them.”
“I went to pack 'n send for a notary. I wish I had known it was there for years, because it is slightly out of town and there was no line and no waiting. The gentleman working was professional, friendly, and prompt. I will definitely go back.”
“Great experience! John R. provided excellent customer service and went above and beyond to help me with my P. O. Box issue. I thought that was all I could do and he called me to come back in the store and he could help me further. That extra level of customer service and kindness made my day. Life has been so hard lately and it’s the little acts of kindness like that, that can turn things around. I’ll be back to this location. I appreciate the team, thank you!”
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“I visited QPS today and it was such a pleasant experience. I had to ship something to my family internationally and James made the process easy and stress free. James was enthusiastic and was so helpful! I recommend using this place in your next shipping needs!”