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“All I can say is I'm very thankful for Michelle (Pro-Sales) and Brian (Department Lead). I had $600 bucks' worth of material that needed to be picked up and returned. I was informed that Home Depot would pick up any unused material and take it back to the store for a return/refund, which is one of the reasons I chose to go with them for my building material needs. I was beginning to get frustrated due to the numerous failed attempts at trying to get HD's 3rd party delivery service to pick the material up. Thankfully, Michelle who is new to the store decided to take matters into her own hands. Michelle worked diligently to pinpoint the reasons for the 3rd party delivery services lack of action. I know this wasn't an easy task, as I was a manager at Lowes for quite some time and truly understand the headaches that come along with communicating with different 3rd party vendors. Michelle and Brian spent no telling how much time trying to get to the bottom of this situation, which they obviously didn't have to do. Finally, they came to the conclusion that the best course of action was to step away from their already hectic workday, take matters into their own hands, ride out to my house which was 20 minutes away, hand stack all the material themselves into the back of their truck and take it back to the store. This day and age you typically don't see this kind of customer service. I must say it was a breath of fresh air witnessing this above and beyond level of customer service. Home Depot has accouple of great ones in Michelle and Brian!
Thanks Again!”
“Best experience of my life lol thank you to “Bill with one L!” He put together our chicken coop in record time and legit had it ready to load onto my truck by the time I arrived!!! Forever grateful. Give this man a flipping raise! ;)”
“As I was walking around looking for things that we could use in our new home I was asked 3 times in a 45 minute period if there was anything they could help me find. The time was 8:30 ish PM. I have never been asked if I needed help at Lowe’s.”
“Really like this store, people working there are very friendly and they have a great selection. Bit cramped inside, but not the worst tradeoff when they have so much stuff!”
“I went in last minute to buy a grill after mine quit working right before a cookout! He helped me choose one already assembled and even helped load it onto the truck and tie it down. Thank you so much for all your assistance, David!”
“We have been working with Home Depot regarding a home renovation. RC (flooring) and Kloe (kitchen design) have been great to work with. Incredible customer service and attention to detail.”
“Ample parking available. I will admit that it took a few minutes to find an employee. We were looking for a certain laminate and it said they had some online. Two workers helped me search but we couldn't find it. I went to look in clearance in case it there and one of the employees came to find me because they found it on a high shelf. They got it down for me. Jeff helped me find underlayment and order the rest of the laminate I will need. He helped take to the lumber section and other employees loaded it into my car. I had a positive interaction with everyone. Jeff was particularly personable and helpful.”
“Just came to pick up a couple of things…the lady at the paint desk was very kind (didn’t catch hair name unfortunately but pretty sure it was light brown and curly). Ashton who was working all of the self checkout counters was so nice and genuine! We appreciated his friendliness and his positive attitude with everyone he was helping.”
“I've been to this Home Depot a lot!!! Pretty much on a daily basis but I had to write this review for Roy in lumber! He was of so much help today even though he was extremely busy he stopped to help me find some primed 1X4X8 trim boards. I would like to say thank you to him for being kind & helping me today!!”
Home Improvements
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“New policy that lowes is employing. People actually traveling up and down the aisles looking for people who are in need of help and helping them find what they are looking”