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June 2024 by Colin Rothwell
The move in process has been seamless and the team at Westford Apartments has been extremely accommodating. Looking forward to a being a part of this community!
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June 2024 by meghan clark
Great amenities, wonderful staff, beautiful spaces!
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June 2024 by Matt Gear
Shanell and her team are incredible! Great place to live!
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March 2024 by Nazneen Malik
I lived at the villages of Westford in 2023 last. One star for the construction and location which were great.
I was initially given a wrong address during my move in. I worked with the agent to clear that which took 11 emails back and forth with multiple other wrong addresses.
On the move in day, I was handed the wrong keys. The carpet in the bedroom was still wet and the fan on. The heating wasn’t working. I tried being as polite as I could.
I had trouble with the washer which they replaced. I appreciated that. I still had trouble which I did not get a clear fix for. I let that slide
I bubbled up my concerns in their internal survey. After which, they declined any help. I was locked out of my apartment once. Maintenance said he is in the vicinity and had the keys but won’t let me in because it is not an emergency.
Another time, the alarm went off at midnight and wouldn’t stop. Maintenance again, said this was not an emergency to him. I navigated my place and it was fine. I had to call the hardware company and dismantle it myself. Maintenance called at 6:00 am, woke me up and just asked if it was Okay and that he would come by and fix it. He didn’t for another week till I left.
I felt unsafe in what they call ‘luxury apartments’.
I was charged for a carpet I did not stain. They didn’t give me an account number in time so I sent a personal check which they said was fine to get it over with. They reported me to debt collectors that I have to deal with right now.
I regret living there and wish I had picked another option.
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November 2023 by Taj Snead
So a friend of mine applied to live there. They are too timid to leave a review of their experience. She applied and was denied based on a 17 year old misdemeanor conviction. Now mind you my friend is a nurse with a nursing license in North Carolina. They passed every relevant background check to save lives.. FBI and SBI... So when my friend calls the leasing office the person on the phone states. "Come in and we will look at your paperwork and work with you". When they arrived, The receptionist looked up the information and went back to the manager. The manager refused to come out and talk to them. When the only reason my friend even showed up to the complex was cause they were told that some one should be available to talk. Infact they were dismissive and could not be bothered. I would never recommend this place to anyone based on this. And I will be sure to make sure that all of my 1.1 million tik tok. My 222,000 "x" ( formally known as twitter) followers. And my thousands of podcast listeners Know never to rent here!!!P.S. Just hope they aren't as dismissive when they have to save the life of a family member of yours !
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November 2023 by Dejour Oates
This property has new management as of Sept 2023. Miss Carol and Courtney, our new managers, are so welcoming and friendly. Maintenance is always working and they get request done quickly. My standards are high so I’m glad they are just as good as Bell Partners was.
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September 2023 by Yesmin Volcan
Rich you rock! Thanks for helping us many times and solving the problem!!
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August 2023 by sharon roebuck
5 stars for Rich on the maintenance team. He is so patient and kind. We had an issue with our ceiling fan and it turned out to be something very silly that we should have noticed. I appreciate his professionalism.
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August 2023 by Christine Wei
We have a property here and the clubhouse is fantastic! The only complaints I have are the controllers aren’t charged, VR doesn’t work properly, and there aren’t ping pong paddles/balls in sight. But other than that, the pool (table and swimming) is good, the gym is well equipped. I like spending time here!
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August 2023 by hakeem yusuf
Move in was easy and comprehensive. Jessica helped make the process smooth and explained any things I didn’t clearly understand.
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August 2023 by nisa cengiz
Phillip from maintenance saved my life! Thank you Phillip!
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August 2023 by Kate Moore
Jaime is a dedicated property manager who goes above and beyond for Westford. Her management speaks volumes through her stellar team, who is always cheerful, attentive and ready to help. My experience has been nothing short of wonderful here.
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July 2023 by Holly Haas
I don’t normally leave reviews but wanted to in this case because of how impressed I’ve been with the members of The Villages at Westford team. Sam (Leasing Consultant) is amazing to work with. She’s very responsive, knowledgeable, patient, professional and has been super helpful with guiding me and my boyfriend through the application process. We were excited enough as it was to find this incredible community but working with Sam gave us even more confidence that this was the right decision and home for us. I can’t say enough positive things about our experience!
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June 2023 by Katelan Frye
Just moved in two weeks ago and the process could not have been better! Sam was knowledgeable, helpful, and timely. Looking forward to living here and will update when I’ve been here longer!
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June 2023 by Soumik Banerjee
We have been living here for a year and a half. The apartments are nice, plenty of walking path and greenery around. They have a decent dog park, gym and 2 pools and everything is clean and well maintained. The area is amazing and 5 stars just for the staff at the office and the maintenance team.