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September 2024 by Alex K.
The petsmart in apex is a joke brought my dog in for a groom I got up near the veteran counter and my dog started to put the brakes on as she did not want to go in. So I apparently dragged her in the door and one of the staff members said that's dog cruelty even though I only took about 3 steps in the door. My brother went to the store and picked her up and that same staff member told him what happened and said she was going to call the police and report dog cruelty. I wish that would of happened because someone would be fired. And now I'm talking to legal counsel for slander and defamation.
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April 2024 by Katie V.
Understaffed. This is a corporate rooted problem, I know, but they don't tell you at the store level if they are asking them to help pay potential employees more to help staff their stores or do anything to help you feel enabled to get the help you need when there's nobody available.
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February 2024 by Elizabeth Montalvo
Did a great grooming job on my dog.
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September 2023 by Teyondra Hall
I booked a puppy bath and haircut. As soon as I checked in the groomer said “I’m probably not going to be able to give him a haircut because he is a puppy and they move a lot.” ….Why do you have puppy haircuts on your website to book, if when someone brings them in you are going to say you probably can’t do it? How about you try and give it a fair chance before telling a customer you can’t do something?The groomer decided from the moment we walked in that our dog wasn’t getting a full haircut. We watched through the window and witnessed a dog with another groomer moving a lot more than our puppy yet they were giving them a full haircut. Clearly it was the groomer who wasn’t comfortable giving a puppy a haircut. That’s fine but then don’t let people book a puppy appointment with them. Ultimately, not getting a full haircut worked out because from the trimming done in some areas his haircut would’ve been butchered. My dog wasn’t brushed (even though that was part of the service). While brushing him at home I noticed a big bald spot on my dogs stomach. Terrible experience.
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May 2023 by Breana B.
Brought my dog here to be groomed. Before grooming we went over matting and my Shih Tzu was also brushed. My Shih Tzu is 11 and not new to grooming. When I came to pick her up. She was shaved all the way down, including her tail which was not discussed at all. I brush her regularly especially her longer areas so it was alarming to see my dog's hair butchered. Do yourself a favor and avoid this PetSmart
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February 2023 by S
They cancelled the morning of the grooming appointment and couldn't get us in for three weeks. Found a great groomer elsewhere though.
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January 2023 by Matthew Henderson
I visited yesterday and saw several pets that had just been groomed and they all looked very happy.
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January 2023 by Cami and Juan TS
This grooming is the worst of allI tried to bring my dog here 3 times and they never wanted to serve him according to them because my dog barks.Also, the person who spoke to me was very rude and disrespectful. She turned her back on me when I was talking to her to ask why they weren't taking care of my dog. She said that just by seeing me, she didn't want to talk to me. I think it's racist.Translate if you want to know what my review says
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January 2023 by Brett F.
Grooming at the Apex Beaver Creek location is a scam. I've been going to other Petsmarts in multiple states for years with the same dog and have always had great experiences. I've never had to pay more than $65 until going to this location. Twice now, I've had to pay this location over $100 for grooming a 14 pound Cavapoo because they claim she has matted hair. We take her to be groomed every 8-10 weeks and again have never had this issue at another PetSmart. I thought maybe the first time was a fluke so we tried again and the same thing happened. Curly hair does not equal matted hair. Poodle mixes have curly hair. This place is a joke.
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November 2022 by M M.
Petsmart, Beaver Creek Commons, in Apex:After picking my dog up from grooming, I found a cut on his neck from the clippers, which were apparently used without a guard. Two days later he was at the vet and given two medications to avoid infection. Having used dog and human clippers in the past, I know it is unlikely that this would have happened had a guard been in place. Sadly, the last time I used a (different) PetSmart for grooming was several years earlier and my dog received a cut then too. I decided not to use your company again for grooming but after moving, I thought I would give it another chance. there will not be a third.I also find it unforgiveable that no one bothered to tell me about the injury, which was very noticeable to me and certainly was to my dog and the groomer when it occurred.If you go to a chain for grooming, just as if you go to Great Clips for a human haircut, in my experience, you are getting the least experienced "professionals."
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August 2022 by Scott S.
I was very disappointed when I tried to drop my pet all to be groomed today. I was late to drop her off. However, I was told, because they are extremely short staffed they could not see her today. I was also told because they had a hostile animal in the back they could not leave it to help me. I would not have wanted my little Yorkie-poo to be around what Pet Smart considered a "hostile" dog. I was told they could not see me again for 19 days. I'm actually happy it happened. It saved me almost $150. I found a better place and will not bother with my neighborhood Pet Smart ever again. Look for a local establishment instead. They actually care about your pets!
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August 2022 by Janie S.
I was late by 3 extra minutes. The appointment states it could be 2-3 hours. However I was told because of short staff, they could not help me. I'm glad. I saved money. Will never go there again
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April 2022 by Mikayla R.
They do a good job listening to what I want for grooming and are in a super convenient location! Reasonably priced as well
