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April 2024 by Melissa Nafke
My daughter and I started looking at mattresses at the Beaver Creek Mattress Firm location, and Gem was so patient as my daughter tried just about every mattress in the store. The Nichols Plaza store had a mattress on the sales floor so Gem called that store that my daughter really wanted to try. Gem called the Nichols Plaza location and let William know we were headed to the store and what we were looking for. William was extremely helpful, as was Gem.I highly recommend both locations and both Gem and William. They are both so knowledgeable, patient, and kind - you both made a 13-year old very happy today. I can’t thank you enough.
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March 2024 by The Tooth Fairy
Absolutely loved William! Thanks for all the help!
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March 2024 by Alan Stanley
William was incredibly knowledgeable, helpful and friendly! I definitely would not shop anywhere else now!!
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February 2024 by Chris Williams
William is a wealth of knowledge and extremely helpful.
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February 2024 by Julie von Haefen
We have a lot of choices when it comes to mattress stores, but I couldn’t be happier that we chose this location of Mattress Firm. I was honestly dreading walking into a store and getting the full pressure sales experience, but that is not all what happened. William was one of the best salespeople I have ever worked with- his knowledge of products, advice and experience made our buying experience so easy. I felt comfortable with my choices and he answered every question we had with confidence. He was so friendly, fun and great to work with. I highly recommend William and this location!
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February 2024 by Alaina Money-Garman
William helped me out with an urgent issue with generosity and professionalism. He used his expertise to recommend the best selections to help me get the right mattresses quickly to a family in need.
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February 2024 by Patti Steinem
Awesome and knowledgeable customer service!! William was the great!
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February 2024 by Anne Wilkins
William is a fabulous salesman!! He knows his products and was a great help for me to make a decision! Great guy and I’m looking forward to the new mattress arriving tomorrow!
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February 2024 by Kamryn Williams
William was incredibly knowledgeable and helpful. He was able to provide clear answers to all of my questions and was very personable.
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January 2024 by Scot Aubinoe Real Estate
William was extremely knowledgeable and thoughtful in the process of choosing a mattress. This was the first time in over 20 years that my wife and I purchased a mattress. We had a truly wonderful experience purchasing a mattress. He made the entire experience a pleasure.
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January 2024 by Charles Lee
William was extremely helpful and knowledgeable. He took his time to explain subtle differences and answer all my wife’s questions. We are very satisfied with our experience at this store.
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November 2023 by George Buchholz
Excellent client service. Very knowledgeable. Really appreciated not just the discussion of the bed a its structure but really appreciated the medical aspects the sales representative brought up. Very valid medical aspects were brought up, and they were not discussed as if the individual was a doctor. The sales representative had enough knowledge of the medical side of the bed to allow me as a customer to a great choice in beds.
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October 2023 by Lea Manniello
I had a very pleasant experience at Mattress Firm. The sales representative, William, was very helpful and informative answering all my questions while going above and beyond. I would highly recommend shopping here, I especially like how they genuinely want you to love your mattress by offering a 120 day trial period.
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October 2023 by Cornell Parks
My experience was great and both sales people weren’t pushy and have a lot of knowledge about the product. I will be referring them to my family and friends.
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September 2023 by Sachi
Had a great shopping experience. The person helping us was very knowledgable but at the same time was not super pushy and gave us our space. Ended up getting a mattress!
