January 2022 by Paola Velasquez
I put my account on freeze. I emailed the manager confirming account was on freeze. The manager replied with a yes, the account is frozen. Same day my husband is charged the membership fee. We both called and left voicemails. No one called either back. I emailed and have yet to receive a reply. Also, my husband isn’t in the membership. He had bought me an initial massage when I was pregnant and then I signed up using my credit card. The fact they charged his card for the second time is very disturbing. He never authorized for them to do so. If this doesn’t get resolved, we are going to dispute the charges with the bank.
December 2021 by Magen Dickson
Many problems that lead to no massage. Poor management and poor business practice.
October 2021 by Tamara Patterson
Terrible customer service!Will not return and they still charging my account after I canceled!
March 2021 by Professor Stratios
A fine overall experience. I was able to get an appointment the same day (my first since covid lockdowns) after having been a regular client for some time. The therapist was great and communicative (yes people, you should talk to your therapist every once and a while). The place was just how I remember it, but they did at one time offer you these nifty warmed neck pillows but my guess is COVID ruined THAT too.
March 2021 by Kari H
I have had great service at this location and enjoy going. Been a loyal customer for years here.
March 2021 by Janet Wyatt
My therapist is April she gives a great deep tissue massage. Go there and see April
March 2021 by Sydney Kestner
So I have a membership at Massage Envy, every month I get a facial and I can never figure out which location is my favorite but today, I figured it out! Mariah did an AMAZING job and was so gentle, I almost fell asleep. This was the most relaxing facial I’ve ever gotten. My skin looks great and feels so soft. I will be booking with her again next month! Sydney at the front desk was super nice and helpful as well. Thank you!
February 2021 by Tammi Mullins
Very professional and very inviting. Making you feel like family.
November 2020 by Brianna Greenwald
Jason Y is the best therapist I’ve ever had. I’d highly recommend!
September 2020 by Dave Drake
Friendly staff and massage therapists take care to find out what areas need work. They typically talk you through what they are going to do before they do it. Nice atmosphere and a good location too.
July 2020 by Sharon Gilmore
Had my first facial ever. It was amazing. My face felt amazing. I've also had several deep tissue massage there and they have also been excellent. The staff cares about what you are looking to achieve and work toward that.
January 2020 by Bella Johnson
Today was my first time at a massage envy and I will be back! I work in the service industry and have lots of tension and pain all over. Andrew made sure everything was going okay and paid attention to my needs the entire time. I will definitely be making another appointment with him in the future!
December 2019 by Linda Larsen
I made a last minute appointment for a massage and was booked with Latoya. I consider myself very lucky. She was amazing, invested in my comfort and ensured she tackled all the specific areas where I was experiencing tightness. I cannot thank her enough.
December 2019 by Rita Towns Scroggs
Clean location and friendly staff. Recommend Rick for therapist.
September 2019 by Jessica Story-Johnson
Same as another reviewer below. Came in specifically for a relaxation massage and ended up getting deep tissue and that is not what I wanted. I am leaving sore when I have a special dinner tonight. If I wanted deep tissue I would have come in for that. I specifically requested it on the phone and made sure that the therapist was aware of that several times before the appointment even started and she spent the majority of the time on the front of my body and almost no time on my back or feet whatsoever which I specifically requested be where the majority of the time was spent. The extra Star is for the great service in the front. Will not be coming back if they can't listen.
