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February 2024 by Olga Patty
Nice store
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February 2024 by Shelia Waymon
The employees are friendly and informed about the products that they sell.
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January 2024 by K H.
I am warning everyone, Lowe's and Legacy Flooring are a huge risk! Their contract installer who did our backsplash did not have common sense enough to put card board under the feet of my stove before sliding it across my wood floors, and now they are scratched up. Lowe's nor Legacy FLOORING will not even send someone to repair them. They keep down playing the scratches and have literally told me they would "just buff out", but won't send anyone to try it out! They insulted me by offering me $75.00. And, get this, the caulk along the edge of our new backsplash is crumbling now anyway. It's only a month old. You try to get ahead with beautifying your home, and you end up with another and more costly repair!
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January 2024 by Nancy G.
There are never enough people to help. You have to walk around the store to find someone to assist you, and the staff aren't always nice.
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January 2024 by Timothy Lake
Well stocked, clean, and easy to find items
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January 2024 by Shefali Arora
Katherine and Jeffery were very kind in help us with the exchange of our irobot. They stayed with us with the entire exchange process and Katherine even gave us colors and coloring sheet for my little one. Thanks to both of them.
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December 2023 by C Bourque
The worst customer service people, Have a receipt and item is under warranty, tuff they tell you. They do not honor warranties with a receipt. Terrible customer service. I'll drive across to Morrisville before I go to this apex location. Such nasty employees.
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November 2023 by Christian Taylor
Would NOT Recommend for Special Orders!!! This is the only negative review I've ever done on Google. I'm a very understanding person and understand that challenges can occur in any job. I placed an order for special order blinds costing thousands of dollars. I paid to have Lowe's team measure and install the blinds. I was promised that I would have them before Thanksgiving, but unfortunately they were either measured wrong or cut wrong by Lowe's installation team or the manufacturer and it has been so much red tape trying to figure out when I will have the correct product. Right now I have no window coverings and the weather is getting cold. To cancel I am told I would be responsible for a 20% restocking fee for THEIR measuring mistake. Very disappointing experience- I'm not sure when I will get the correct order.
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November 2023 by Jenny Grant
BUYER BEWARE! I have been trying to get a dishwasher with this Lowe's for more than SIX MONTHS. I paid the fee to have a contractor come out and measure to make sure that I purchased the correct sized dishwasher. I made my purchase based on the recommendation of the appliance center staff. The dishwasher came in and the install was scheduled. The installer wasn't able to make the original appointment and needed to reschedule. Instead of rescheduling the appointment, Lowe's returned the dishwasher. I then had to physically go into the store to repurchase the dishwasher so that the installer could pick up to take and install. When the installer arrived with the dishwasher, it was not the right size for the space. I had the installer reinstall the old dishwasher, which they did, but in the process, they didn't turn back on our hot water and had cut off power to the old dishwasher, making it unusable. The installer then came back out to fix their mistakes. Meanwhile, the Lowe's of Apex said that they knew of a different dishwasher that would definitely fit. I paid for the model that was recommended (naturally, it was more expensive than the one I had previously purchased). Again, I waited for the dishwasher to come in. I got a call from Lowe's that the dishwasher was in and that I needed to come and get it. I called the installer to let them know that the dishwasher was in because Lowe's didn't call them. Lowe's and the installer were finally able to create a work order and the installer scheduled another time to come out. However, when the installer went to the Lowe's Apex store to pick up the dishwasher, it was nowhere to be found and no one knew what had happened to it. I then was told that the measurements were incorrect and that there was a different (more expensive) dishwasher that would DEFINTELY work this time. They were at least nice enough to price match the dishwasher, but then it was going to take 4-6 weeks for the dishwasher to come in. I called when it was originally supposed to be delivered and was told that the dishwasher was on the truck and I would be contacted over the weekend when it was delivered to the store. I was never contacted by the store nor the installer, and when I called back, I was told that there is a delay and that it would be another several weeks for the dishwasher to arrive. I am beyond frustrated with this entire process and the complete lack of competence, ownership, or give-a-care by the majority of the staff involved. I want to support North Carolina-based businesses, but this whole experience has made me never want to buy another appliance from Lowe's ever again. I write this as I still don't have a dishwasher nor a refund.
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November 2023 by Clarissa Heckathorn
Terrible communication and terrible customer service! Opened a Lowes card account and purchased a dryer to be delivered. On the day it was to be delivered, we were told that they were not going to make it and gave us a new delivery date. On that day, there was someone at home all day waiting. Nobody ever showed up! Went down to the store and at first was given the run around. Manager finally called the warehouse and they said they showed it had shipped from the warehouse but had no idea where it was! How do you lose a dryer! You should at least know what truck it was on right? We just asked for a refund at this point. We were told it was all refunded to the card and the balance would be zero. Well, the delivery charge was never taken off of the card and we were charged a late fee. After 4 more trips to Lowes and finally a call, all of that was cleared. I have to say though, every person that tried to help us at the store seemed like they had no idea what they were doing! I have not been back since and do not intend to. This place is truly something else
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November 2023 by Jun Kim
I had to get a copy of a receipt from a month ago. The first rep I worked with tried but struggled to find it. she made several requests for help from a colleague but still failed to find it. Then the colleague offered to take over. I assumed this person was a senior member of the team as I noticed other reps went to her with a variety of questions while I was waiting. Camilla came through like a CHAMP. She was able to resolve my issue where others failed. Give this lady a raise or promotion or something. It's clear her peers look to her as a resource and she readily offers support from customers and colleagues alike. 5/5.
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September 2023 by Richard Grablin
Big box hardware store, service folks are helpful, usually has the items I need and prices can be decent if you can catch a sale. Parking lot is usually very busy and crowded in normal operating hours, be prepared to park a ways out and it can be hairy safely navigating around because people can be dumb drivers...sometimes me too if I'm honest.Edit: Prices going up on items lately, disappointed about that...home "improveminflation" I guess...
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September 2023 by raushanah charles
I typically enjoy Lowe's, and the employees are almost always helpful. The manager for the garden center has been extremely helpful as well as an employee 'Coach'. He and I have had multiple conversations and he's always willing to help. Over the past few weeks, I needed multiple bags of rocks and would purchase 5-10 bags at a time. The employees would always offer to load the bags in my cart or car if they were available-I never had to ask. This visit was much different. I was loading the bags in my cart. Each of them weighing around 30lbs. A tall young employee (who I hadn't seen during my visits) walked by several times, looked at me and kept walking.
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July 2023 by Joseph Horr
Staff is helpful when you approach them. Don’t expect to be asked if you need help, though.Rarely is a manned register open here. Lowes is following parent company Walmart’s plan of turning all customers into checkout clerks by forcing you to check yourself out.The inventory on the app versus what I find on the shelves is often wrong. I usually find what I need at a different Lowe’s in the area if this one is out of stock. Just wish the app properly reflected the store’s inventory.I have never had a problem here with ordering something for pickup through the app. Maybe I’ll start doing this for anything I need so I can avoid the disappointment of my item being out when I shop in-person.
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July 2023 by anandh manoharan
Apex Lowe’s has terrible customer service.Went in 4:30 pm and asked the staffs that I need help on outdoor furniture section. The front desk people called over the microphone. Waited for 30 minutes , none show up. Again asked the front desk to call someone to help and yes they called but no one showed up for another 30 minutes. After an hour I lost my patience and asked them what’s going. They rudely replied the staff went to lunch break at 5:30 pm . Seriously! There is only one person in this whole shop can attend outdoor furniture section and he is on lunch break at 5:30 pm .As a courtesy since I waited for an hour they should have at least checked before or at least apology for the delay.This branch is running under a terrible management.