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May 2023 by Anna H.
Went there looking for a can of paint to bring home for my dad working on a project, when they mixed it the lady said 5-10 minutes. 20 minutes goes by and nothing; apparently they have a new "platform" where paints go when they're ready but they don't bother to tell you. As someone who really has never been in the store, at least do customers the favor of telling them where their stuff is instead of watching them stand around like an idiot for half an hour.
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January 2023 by Suvid K.
UPDATEThis store has improved a lot since I started coming here. Friendly employees like Amber & Jim make Apex's store a pleasurable shopping experience.
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December 2022 by Katrina H.
Hello Lowe's, I hope you are doing great. I have a concern. I went to a store and the sign for the tables was $23 something. I was like this is amazing. I went back to the store because I needed them for a vendor event and was told they were $59.98. I was flabbergasted! I needed the tables for the event but I'm feeling like that was false advertising. How can we rectify this?Thank you,Katrina HayesThis was the email I sent to Lowe's on Facebook for them to completely dismiss the fact that they participated in false advertising. There were no other tables by the sign. An appropriate resolution is to only charge $23.98 for the tables.
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November 2022 by Kate W.
It's so hard to find someone to help you when you need assistance here. There always seems to be a plenty of staff milling around on the front end but when assistance is requested no one shows up. I asked an employee for help getting a heavy item and they informed me they couldn't assist but they would find someone who could and I watched them just walk away and continue stocking a shelf. No one came to help except another customer.
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July 2022 by R L.
Hey Lowe's, Your costumer service is Horrible! I bought a new grill and had it assembled and delivered. But it came with No manuals,Assembly guides or any other paper work. Which would have been fine if my grill was working correctly! The store wasnt helpful at all. I kept getting passed around and or kept on hold. Called the 800 number just to be on hold for over 45 mins. Before I opted for the call back service. Which the automated call service did call me back. Just too transfer me too be put on hold again.
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June 2022 by Terry W.
The customer service at this Lowes and the one in Pittsboro are totally different. I asked a attendant here , where would I find an item. They took me to the item and made sure I found it. At Pittsboro they point down that isle, it may be in isle 50. This Lowes is more organized and the bins are organized. The outdoor section is huge. When I was there the other day, they were busting at the seams with outdoor plants. Once again, the people that work there make the business. Employees are the most valuable asset a business has. The employees here are great and make this Lowes above and beyond the rest.
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July 2021 by Dale D.
I recently purchased a Napolean propane outdoor grill. Lowes assembled and delivered to my home. Lowes set up and tested the grill for proper performance and functionality lighting the grill and running a diagnostic safety check. The Lowe's team also gave an in service training on aspects of grill operation, proper cleaning, and proper maintenance according to the Napolean grill manual. Napolean has a 15 year full replacement manufacturer's warranty which is the most I have ever heard of for an outdoor grill. Lowe's team cleaned up all packaging material and made sure I was confident in the operation of the grill and was satisfied with their service before leaving. I highly recommend the Lowe's team for an excellent job.
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June 2021 by Andrew W.
Ka'jah at self-check out is a piece of work. "That one isn't working. The light is blinking for a reason." ...If I had seen the blinking red light, I'm sure I would have figured it out, smartass.
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April 2021 by Guy L.
I went to pick up mulch and pulled into the loading area, Pablo told me we need to purchase the mulch first, and could not park there. I pulled to the back and turned around and waited out of the way till another gentleman pulled up in a fork lift and said I could park there, so I pulled out of the loading area then pulled back in when my wife came out.At that point Pablo said, " this is one way", so I started to ask where it was marked and which way should I go, he would not answer that question, but just told me he was not getting technical about it. I tried to ask again so next time I would do the right thing and he just said, "I already told you"How is anyone supposed to know how to pick up mulch and help them out when they won't actually explain what they want. I ask at that point to talk to a manager, he said he was the manager. At that point I aske his name and he said "Pablo, like Pablo Escabar." In a threatening manor. I will be calling Lowe's and discuss what we are supposed to do, and let them know I will be buying Mulch elsewhere from now on.I understand it was busy, but if they expect people to follow rules that are not communicated and follow directions with no signage, it will just get more frustrating for everybody.