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February 2024 by Lauren K.
I went in for an oil change and asked them to take a look at my brakes because they were ready to be replaced. I was told I needed all 4 calipers, routers and pads replaced as well as new brake lines. I quickly called the garage I usually go to and he kindly let me know I needed only one caliper, rotor and pads replaced on front brakes. Firestone asked me if I was interested in selling my 4 Runner as it is not worth investing the work. I will not be going here again.
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February 2024 by Sara Darwin
Firestone always treats me and my mom so well! They are professional but really care about their clients and build a rapport with you. They are courteous and get the job done at an affordable price each time! I trust them with my car and the cars of people I love!
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February 2024 by YAHWEH YAHWEH
Friendly and considerate customer service
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February 2024 by Sonya
The Apex, NC location has been my support team for over 5 years now. They've always been kind and supportive. A big shout-out to Mr. Mark who does his best to ensure that you're in the best hands! Thank you Firestone- Apex Crew!
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February 2024 by Charlene Gazaway
I have been using Firestone of Apex for a few years now and have always been pleased with their customer service. Including the service & work completed on my vehicles. A special shout-out to Mark Hamel, store manager, who always goes above and beyond. He and the staff, I feel, are people I can trust. Thank you!
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February 2024 by Douglas Horton
Great service!
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February 2024 by L Johnson
The alignment work was done quickly and correctly. Brianna and Mark were very courteous and helpful to explain and answer all my questions
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February 2024 by Catskyeyes
They were great! Trustworthy always looking out for my safety of my car!
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January 2024 by Wanda Ruggiero
I had an appointment today for an alignment and was greeted graciously by Phil. My vehicle was serviced promptly, and I was beyond satisfied with the needed recommendations by the Service Technician. Phil did not use any high pressure sale tactics that most auto places pull on customers. He was straight forward, totally honest, professional, and went above & beyond to answer all my questions. I will definitely be back for future services & will recommend this particular establisment to any friends that need mechanical work done on their vehicles. Thank you again for the positive experience!
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January 2024 by Laura M
Mark, Brianna & Phil are all amazing! I had an emergency this morning and they got me in quickly. The customer service was well above the normal. The team is beyond impressive!
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January 2024 by Prasad Kashyap
My service rep was knowledgeable, honest and trustworthy.
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January 2024 by Cui Jinku
Dear Firestone,I'm giving a score of 6 for your service. Two years ago, replacing four tires took about 2 hours at your store. Recently, replacing only two tires also took the same amount of time, which seems unnecessarily long. Additionally, I have concerns about your pricing. My car's battery needed replacement, and I was quoted $275 (parts $227.99 & labor) by Firestone for a new battery and installation. However, a Chevrolet dealership offered a similar battery for only $135 (parts only). Firestone's DieHard 47H5 battery (650 CCA, 810 CA, 100 minutes Reserve Capacity) is more expensive yet underperforms compared to Chevrolet's ACDelco 47G battery (650 CCA, 810 CA, 115 minutes Reserve Capacity). This price and performance discrepancy suggests that Firestone's pricing strategy needs reconsideration.Best regards,JC
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January 2024 by Stacy French
Mark and his team are awesome!! They have taken great care of my car for years. Highly recommend them.
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January 2024 by Lyn
Very helpful staff repair a tire (rogue nail) just before closing and within hours of our major road trip. So accommodating, thorough and reasonably priced. Thank you!
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January 2024 by jay umashankar
The customer service is rude and making commenrs sarcastic. First telling he can do and afterwards "no".
