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April 2024 by Bradley Bennett
I bought a pair of soccer cleats last Friday at the Durham, NC, location, and they did not fit at all. I couldn't tell when I tried them on in the store. They killed my heels within 30 minutes so I decided to return and buy another pair with store credit. I went to the Apex store for the return because I saw they had the cleats I wanted to exchange them for (the Durham location did not have them in stock). The female employee told me I couldn't return them because they were "too worn" despite only being used once for 30 minutes. I won't pretend they were exactly as I bought them, but they were a wet wipe away from looking brand new.
This was after a male employee at the front of the store said there was no problem. I immediately drove back to the Durham store, and they completed the return with no problem. I ended up having to drive to a different town and spend $65 more on different cleats (because, as I said, they didn't have the ones I needed in stock. So I had to buy the fancier version), and I don't know why. I was quickly dismissed at the Apex store and received totally different service at Durham.
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April 2024 by chowdhry saravanaperumal
I bought three pairs of shoes from here yesterday. Friendly staff. We tried many shoes and they brought them out whatever we asked. Good collection.
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January 2024 by Taylor Quintal
Employees were phenomenal
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January 2024 by Di Dye
Rudest employees I’ve ever encountered. They all appear to be standing around holding up the walls, but never helping customers. I was looking at the shoes today while a group of employees were clumped up together chatting. One walks over — a young woman with long black hair in a high pony tail. She gave me the nastiest look, a once over from head to toe, said nothing and walked back to her very important conversation. Is this the kind of customer experience you want to give people? Pathetic.
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December 2023 by Tymon Mierzejewski
Really good sport assortment shop?
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September 2023 by Jay O.
Lots of cloths. Not great prices(same as Amazon). Very few mirrors only in dressing rooms. Very limited selection and brands of rain coats.
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September 2023 by Christopher T.
I was in the market for some new mountain bikes. Went to the somewhat local DSG store in my area of Eastern Washington. Purchased two bikes totaling $1k. However, that particular store didn't have the size of bike that I needed. Rather they had two available at another location in town. So I drove out there. After asking an employee for the particular bike that I was wanting to purchase. He located it as it was not on the floor. He returned and said it was in a box and that it would be 2hrs or so to assembly it. I told him that I was very mechanically inclined and that I would buy it in the box. He the proceeds to tell me that it was store policy that they had to assembly it and I couldn't purchase it in the box. I laughed and told him that I didn't care. If they wanted my money then they will sell it to me as is. He went to talk to his manager and came back again. Told me that his manager said it was store policy and that they wouldnt sell it to me in the box. Mind you, not once did that store manager come out to talk to me in person. I then asked the employee if I purchased it online and had it shipped to my home, would it come in that very same box disassemble? He replied "yes it would". So I laughed again and said what is the difference then? He just continued to state that it was their policy. So I walked out and spent my $1400 at a local privately owned bike shop. I will never shop at DSG again. absolutely ridiculous. I'm still in awe that they would so willing give up a sale like that. Corporate needs to figure things out. Anyways, that's my Karen moment. I hope you don't have the same experience that I did.
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August 2023 by Blake G
Went in today to find out the return policy on some shoes. The young kids at the front were really nice as I didn’t expect anything. The manager came over puffing his chest. You would have thought he owned the store. Calm down buddy it’s not that big of a deal. I don’t know if he was having a bad day or the steroids, but the way he snapped at me when I was simple trying to find out information on their return policy was unacceptable. I’ll be ordering my shoes online for now on.
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August 2023 by logan lemond
Went in to buy a treadmill and the person working the equipment section named James was the best and helped out so much! Really appreciate his help with loading my purchase into vehicle and throughout whole transaction!
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August 2023 by Liz Geller
I went in today to buy back to school shoes for both my kids. Patrick was the most stellar employee I’ve ever met. He was very knowledgeable about all the shoes and which sizes were available. He helped us find what we needed and then ordered them online as well as easily helped us use our scorecard money and a gift card. It was the best experience ever.
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August 2023 by Becky Rohn
Had a problem with an on line purchase, and they were so helpful. Thank you!
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July 2023 by Holly Ritter
John May AND his team went above and beyond for me today. Their customer service etiquette is exquisite. I’m so impressed with their integrity, ownership, and diligence when helping me with my purchase… I would happily come back to this location solely because of THEM. Thank you so much.
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June 2023 by Esteban
The two items I picked up where not marked the same same in the system. If I wasn't watching carefully I could of been out a lot of money. A little trickery going on here.
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May 2023 by Tom Franks
Taylor at checkout was both professional and exhibited a great personality at the Apex store in Beaver Commons!?
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April 2023 by Nitin Kadam
Got some HOKA shoes online as they were not having in store. The new pair of shoes I received were full of pet hairs and hence I returned it. I told the reason for returning, hoping they would atleast clean them before restocking it. I went to the shoe section to look for some other shoes and when I asked an associate there if they have HOKA, he said yes and brought the same box which I had returned still with pet hair. I really hoped they had checked before when I purchased online and definitely should not restocked after I told them the reason to return.
