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May 2024 by Joanne Bisson
Super nice place to shop. Extremely helpful staff, always pleasant. This store has a lot of extra items (saves me from driving 6 more miles to another store). From party supplies, to pet food, to cleaning products, etc.
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May 2024 by Ramakrishna Gurram
Worst store , never recommend. I had set it as my store doctor prescribed a medicine which was not there at the store and they suggested to go for a different store for pick up which is 45 minutes from This store and they promised to send the prescription to that store . I drove 45 minutes but they didn’t send the prescription, I was asked to wait more 30 minutes.. worst experience
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April 2024 by Art and Aimee Diem
Joel is so amazing! He is kind and patient and polite. I appreciate the friendly service and the feeling that someone cares.
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November 2023 by Elaine M Wood
Always appreciate the assistance of the CVS staff and product availability.
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November 2023 by Kristy B.
The staff are helpful but the owner does not hire enough staff. Every other cvs in area has more staff. I feel bad for the staff because customers get upset with them but the problem is the owner does not get enough help! Multiple times window is closed or you have to sit on hold like I did tonight for over 50 minutes! Shame on whoever owns this store. I see why there is so much turnover at this specific store.
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August 2023 by Christine Markham
Terrible experience. I Stood at the pharmacy counter 10 minutes and the 4 staff behind the counter did not look up or acknowledge my presence. I was the only person in line. I left and went to Holly Springs Pharmacy and was serviced immediately.
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June 2023 by Rob Hartz
Please don’t give me a day to pick up medicine then come that day you say “oh the pharmacist hasn’t called your dr. yet.”
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June 2023 by Todd DeSaix
Hard working team. Was very helpful with confusing insurance issue.
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June 2023 by Israel chacona
The worst
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June 2023 by Joseph
Not customer focused at all, will be switching to Harris Teeter.
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April 2023 by Catherine B.
This has happened before and again today. I walk in to get one item and then browsed. I was asked once by a male, I think, asst manager if I needed help. I answered no. I then walked to the self checkout. I was approached by the same male and asked twice if I needed help. I answered no again. I feel patronized because of my age (senior). I am perfectly capable of using a self checkout. This same male has attempted to school me on using my extra care card at checkout while I was in the process of using it. Please train this guy better.
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April 2023 by Ronda S.
Is it possible to give a zero star review? I guess we should have read the reviews before deciding to use this pharmacy when we moved to Holly Springs. Katelyn is the rudest tech I have ever encountered. First she's never seen insurance approve a 365 scrip. Tell us it's never done. Then looks in the system to see an approval. But, 1 for some reason is not coming up. When we tried to show her the Cigna letter with the approval information she said she doesn't care what it says it's not her problem. But, it is as it's her system that's wrong. We have updated our home address for 2 years but it never seems to be a permanent change...then when we tried to explain the approval stuff to the actual pharmacist, Katelyn is yelling in the background. The management needs to get control of this pharmacy and fire some rude and incompetent staff
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March 2023 by Jennifer X
Soo. I was calling to try to get a refill in my medication and out of nowhere the guy I was talking to had an attitude because I asked him a question. I asked for his name but he hung up on me. I've had pleasant customer services from the other pharm techs before, but this was the first bad experience I've had, with customer service (amongst other things) and it left a bad mark on the location. Will most likely relocate.I'm not sure what was going on, but it should be noted that how you treat your customers will have an impact.
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February 2023 by Christine D.
this pharmacy by far has the worst Rx services I've ever encountered. I went online, in person and called to get my Rx (forced to switch due to insurance) transferred. After a week still not transferred. rude to me on phone and gave me every excuse. At end of one call pharmacist had gall to ask why didn't i call earlier!!!!!! so I guess starting this a week ago wasn't early enough? Will definitely try another location AND send complaints up to my insurance carrier.
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November 2022 by dana mccray
I had an appointment to get vaccines at 6:00 p.m. I checked in online at 5:55 p.m. and checked to make sure at 6:20 p.m. that I was checked in and was (after 10 more people joined the small waiting area after 6:00 p.m.). The pharmacy tech asked them if they checked in and they said no, so I know they were behind me in the list. The pharmacist continued to take people back with 5-10 minutes in between, then I checked with the pharmacy tech and I was supposed to be next (6:40 p.m.). The pharmacist called the person that checked in 10 minutes after me. When I questioned it, he shook his phone at me, and said he was following his list. I did not wait after that, and called to make a formal complaint.
