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March 2024 by Mike Hopkins
I went into your Apex to purchase a battery charger. Not once did they come to help. To busy on phones. When I went to pay still on phones so I left the charger on the counter and went to Auto zone . Custermer service means everything and this store had none
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March 2024 by Darrell Trump
Excellent service, knowledgeable technicians, fully trained and professional. Great selection of parts
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December 2023 by lawrence broadwater
Had me go from one store to another for part got there and they did not have it after they said they did. The store I had to get the item from was not very friendly at all. And this was their mistake. No need for me returning.
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October 2023 by Relander Rodriguez
Thank you, Advance auto parts for being patient with me asking questions. My windshield wipers are perfect!
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September 2023 by Absolute Entertainment
Nice people, nice store, they were very helpful period they even came outside to look at my car. I would absolutely recommend the store. The people and the products. So nice to have a nice place to visit and trust with your car
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June 2023 by Taylor Van Heest
Great location with friendly and knowledgeable staff! Frank was especially helpful in resolving an issue with our minivan.
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June 2023 by Constance Smith
I went into Advance Auto Parts today very early the check engine light popped on overnight. I figured "Let me head over to Advance and have someone check it out. " I walked in and spoke, Mr. Doug greeted me, came out with the diagnostic machine, gave me some helpful suggestions as to what the issue may be for my 2013 Honda Pilot, gave me some price quotes on a few items, and even gave me a good deal on a pair of windshield wipers. I was well pleased with Mr. Doug's Customer Service and Professionalism.
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May 2023 by Tim Quinn
Very customer oriented. The gentleman (Doug) who assisted me was outstanding. He went out of his way to find the part I needed.
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February 2023 by Troy Maynard
Will never return here as many customers feel the same. Sales have deteriorated since the excellent manager is no longer there due to circumstances beyond his control.Beware of the wannabe boss Rob..Terrible employee
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January 2023 by 55 Auto Group of Apex
We are an auto dealer and purchase parts from store 1013 all the time. We sent our mechanic to get exchange a part for the correct one because he knew what he needed. They would not deal with him and said the dealer owner had to come. When we went there, the response as soon as we stepped foot in the door was "the system is down" and they went back to playing with their phones.
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December 2022 by Porter Bayne
Frank is the best. Great service and a few good stories to tell while installing a battery, which only took 20 minutes. Definitely coming back.
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October 2022 by T.
This location in Apex, NC is by far the BEST Advanced Auto Parts store I have ever been to. I am no spring chicken so that means something. The customer service is stellar. As soon as I walked in the door, CSR Luis greeted me, cheerfully. Another CSR, Austin, addressed me and smiled. It was mid afternoon. I explained that I had just come from a partially paid car inspection across the street, and that I needed to replace a front end headlight, and return to the inspection station to pass. My vehicle registration renewal was due the next day. I do not live in Apex. I thought, at best, I would have to drive 30 minutes home and return the following day. Within a minute of walking in, Luis had my part rang up, and said to me, "Ma'am, allow me to help you out. I will replace the headlamp for you since you have come so far, and the inspection center is just across the street". As he stepped away to get my headlight, Alston gave me my receipt...with a smile. When Luis quickly returned he happily said, "come with me to your car". To say the least, I was surprised and absolutely thrilled. I could not believe Luis' kindness and thoughtfulness. You do not see that much anymore in business, or in general out in society especially, with strangers. Luis seemed as happy to help me out as I was to receive his help. As he said "good-bye" and walked back into the store, Luis said smiling, "Have a nice day, Ma'am". I smiled at him, and said, " I just did"! This is definitely the store location to go to! Thank you, again, Luis! :)
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September 2022 by F. R. (Effective Problem Solving)
Some employees are amazing and some are horrible. Depending on who you get to help you.Some they do whatever it takes to help you with what you need. Few are a waste and they don’t want to deal with you.I have asked a employee to make sure my reward number is on the order, oh yeah it is there, and it wasn’t. Then I asked him to add it, oh sorry I can’t anymore.
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September 2022 by Kristine williams
I had the pleasure of working with Austin. Customer service was top notch!!!! I appreciate his honesty and service. Help installed my battery and made sure I was safe to drive again!!! Thank you Austin ❤
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August 2022 by Meredith Savill
Visited today to get a new battery. They were extremely kind and friendly. They helped me install my new battery and took care of the old one. I would rerun here in a heartbeat. I highly recommend this location and their team!
