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January 2024 by Sigrid Moore
Great experience! Getting ready to drive long distance and needed to check out a rattle and clunking in the back of my car. It was a walk in where they had me taken care of within 30 minutes, with everyone being very accommodating and friendly. Not only are they fast but also very honest with their work since they could have charged me for a potentially new strut, instead of just replacing a missing bolt on my tire. Going forward this will be my new go to place for all my car needs.
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January 2024 by David Robinson
First time with Black's Tire & Auto Service. EXCELLENT! Consistent customer service. Spoke with Joe on a couple of issues and everything was met with accomplishments. Had an oil change with conditioner and Suburban runs perfect at 180k. I inquired about a diagnostic on transmission and again answered on point. Most Chevrolet Suburbans between 2014 and 2020 had bad transmissions. Replace at 150k and noticed a miss. Joe had service tech do a diagnostic and low and behold, answered all my doubts. Looks like Black's has a new client. Thank you Joe and staff. Looking forward to future service!
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January 2024 by Mark Ru
I’m truly disappointed with this Black’s Tire location. I recently took my vehicle in for a repair and entrusted them to complete all the repairs necessary. I never denied a service, ( if I did, it would’ve been documented any way) and my original concern was noted in the system but it turns out that the original concern was never addressed. Instead 4 new tires and general maintenance was performed. I spoke with the shop manager John and HE couldn’t even understand why a concern was noted but never addressed or fixed. He kept saying we didn’t charge you so you didn’t lose out on anything… it’s sad. Not everything is about money, in this case it’s the principle of the matter. What blows my mind is that everyone was so friendly and helpful that day that I just knew they would take care of what needed to be done! The only solution for this that was offered was bringing my undrivable vehicle back in to them for a discounted offer on the repair that was never completed. Which In fact, I do appreciate since really they didn’t have to offer anything , but who in their right mind would return to a shop that didn’t do it right the first time? I’m not writing this as a disgruntled client, because again they offered a solution, but I am sharing my experience so that others are aware of what could happen and what happened to me. - Luis O.
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January 2024 by Ryan Benton
Friend of mine was in a jam on some odd size tires on a Saturday recently. These guys, namely John on this date worked together with the Black’s Wholesale Center manager Brett in Durham to make it happen for us in a pinch! They were able to get my friend taken care of and save a good bit of money.
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January 2024 by Albert L'Homme
Have been using Blacks Tire for a few years now. They do very good work at a reasonable price. They always answer my questions. For my most recent visit, they did a large amount of work, and completed it all in one day. End result seems good. Also, because of the local Black’s Tire doing good work, I recommended a friend use the Jacksonville NC Black’s Tire for car repair.
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January 2024 by Tingting
We love working with them. The staff here really cares customers’ needs. The price is very reasonable compared to the big dealership, the quality of service is at top level, the customer experience is wonderful.
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January 2024 by Joyful Always
Excellent service. I needed to be safe on the road going to Maryland. I called in the morning of the trip knowing I needed extra care to my car. I took the car in the at 8AM and by 10:30AM the car was purring like a kitten. I had a new starter motor to a oil change...they made my car ready for the 5 hour trip. (The car got 42 miles to the gallon of gas.) WOW! I love this place. Best service in all of Cary, Apex area.
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November 2023 by Melissa Edmonston
John and his team of professionals are so conscientious and caring, I’m reluctant to go anywhere else! My first experience at Black’s Tire & Auto Service is certainly not my last. Thank you for fixing my serpentine belt and getting me back on the road to pick up my son, so quickly! I truly appreciate y’all!
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November 2023 by Michael Lutz
Amazing service! I needed a clutch replaced. Not only did they do an amazing job, but was done far sooner than I could have anticipated. I will happily be a returning customer.
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November 2023 by Katherine F Ellis
This was the first time I had my 2013 Chrysler 200 limited serviced at Blacks Tire and Auto Service. I had not scheduled an appointment for this Monday morning and was pleased when they could take me right away. The technician told me up front how much the oil change would cost! I appreciated that too. No surprises. The service was prompt and I was out the door and on my way in what I considered a reasonable timeframe. I lifted the hood and checked to make sure the oil had indeed been changed and it was good! This has not alway been the case. Very pleased! Will return! It’s ashamed to have been taught to be so in doubt and distrustful of such things as the completion of the servicing.of a vehicle. It’s not a lesson I wanted to be taught and unfortunately it will now be with me the rest of my life! Buyer beware!
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October 2023 by David Moody
I was greeted with Welcome to Black Tire. How can I help you? My experience was pleasant. Everyone was polite and professional. Brad worked on my van. He came in talked with me. Explained what he did. The charge for the work didn't cost and arm & leg. I would recommend Black Tire to my friends.
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October 2023 by Cameron Yates
I brought my vehicle here after using many other mechanics and as far as I can tell this is the best one around. They are honest, nice, fairly priced and do good work.If you need anything done on your vehicle from inspections, to oil changes, tires, alignments, brakes etc. this is definitory the place to go in this area.
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September 2023 by Bill Duchess
The guys at Blacks tire in Apex are second to none. John the lead mechanic is one of the most talented mechanics I’ve ever worked with. If you’re looking for trustworthy reliable service this is the place.
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September 2023 by Meg McCluskey
Five. Stars is not enough for the amazing service I have always received. This morning is a perfect example. A nail in my tire on the way to work. They got me in, fixed, and back on the road in no time. No hard sell, no outrageous pricing. They are honest, trustworthy and all around nice people. I recommend Blacks every chance I get to everyone I know!
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September 2023 by Jeffrey Swett
I have used Black's Tire before in another area of the state, so this was my first time using this facility. I must say I was treated extremely well. They are professional, timely, and genuinely seem to care about their customer and the customers car. My work with them was relatively simple, changing out two tires but they did a great job. I felt like I was royalty! Thank you Joe, for great service.
