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October 2023 by aashiq imran
Ice cream are completely frozen , I literally see ice in ice cream and Dunkin tastes like ?. They don't warm it properly.Do not ever buy from here.
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October 2023 by Aash
Ice cream are completely frozen , I literally see ice in ice cream and Dunkin tastes like ?. They don't warm it properly.Do not ever buy from here.
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September 2023 by Rach
horrible service, out of most things, the crew had like no idea what was going on or how to make the drinks lol
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July 2023 by Theodore Frye
Good ice cream
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June 2023 by Kathy Herr
I stopped in yesterday for an ice cream cone while on the road home. The ice cream freezers were cover in condensation, ice cream half melted. I asked the employee what was wrong and she shrugged her shoulders..I chose an ice cream that looked completely frozen. I found out when we hit the highway home that the waffle cone was stale and the ice cream was freezer burned. Ugh!!! Money wasted.
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May 2023 by Phil B.
Had to ask to be waited on. Stale ice cream cones. Old, frosted ice cream. Whoever is managing this place doesn’t care and it shows up in the workers not caring.Go somewhere, anywhere else.
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January 2023 by kumar g
I wish the Baskin-Robins employees has a better knowledge on their offerings. We wanted chocolate flavored ice cream cake but ended up getting something other. Really Disappointed with the service.
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October 2022 by Caitlin McKisson
Horrible service
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June 2022 by Sally M.
They don't have fun waffle cones ... nor do they have the stuff to make them. 0/5 stars
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June 2022 by Karl V.
We stopped at this BR today (the 12th of June). No customers were in the store but the drive through was busy. My son and I were seeking some ice cream, so we stood at the ice cream counter. There were two employees working the drive through and 8 employees standing in the back talking and laughing. I thought there was a team meeting going on but no, just standing and talking. After waiting about 5 minutes and being ignored I spoke up and asked if the inside store was closed. Several employees meandered over and looked confused. A woman spoke up and asked if we wanted ice cream and if so, go to the counter with the register. I mentioned that that was not the usual method at BR and complied. She was pretty rude about it. We placed our orders and then went back to the ice cream counter where we were then asked again what our orders were. After we gave them, the three employees went to the back of the store and left us standing there. A very young teenage girl stepped forward to handle our orders and did a good job of it. The rest of the employees were surly, and none of thoseactually gave any service. If it hadn't been for the young lady who stepped forward to assist, we'd probably still be standing there. I complemented her on her smile and willingness to help and told her she was the only one working of the group. I'm assuming the others of the group were trainees but there was no trainer in evidence, and no effort was expended to mention to us that they had no idea what was going on in the store. Not going back.
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May 2022 by Carlon
I'm giving a 1 star only because I can't give a -5. I didn't even receive service or any food or drinks but this review is still worth the rant. I walked in on Monday, May 16th around 10:30am. There were no cars in the drive through and no other customers inside. When I walked in no one greeted me, asked if they could help me, or even gave the curtesy of saying they'll be right with me. I proceeded to look over the ice cream to make my selection, still no one acknowledged me or asked me what I wanted. After 2-3 mins of waiting to be serviced, two white girls came into the store, walked around me to the cash register and were greeted and serviced right away. I believe the exact words were "Hey, getting your usual today?" signaling that they was clearly a regular customers. The young lady behind the counter (wish I had caught her name) proceeded to promptly service the two girls, still without acknowledging me in the slightest. After watching this blatant disrespect right in front of me I left the store immediately, grateful that I didn't spend a single cent of my hard-earned money at this racist establishment!
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May 2022 by Christopher Mercado
Not the most varied ice cream selection but staff is great and helpful. Decent ice cream as always
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March 2022 by Benjamin P.
Extremely disappointed! We ordered a single scoop sundae and there was barely a half scoop of ice cream in the bowl. Also ordered my son a strawberry shake and it was like drinking milk with a hint of strawberry. We will never go back!!
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March 2022 by It is what it is
As many posts from MONTHS ago, nothing has changed. They still don't have spoons, ice cream flavors as advertised, and the ice cream they do have is old out of date and nasty, trash overflowing outsideand employees (especially managers) are rude. This place needs to closed all together! Bad is an understatement.
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September 2021 by RAVEN ATON
Out of Waffle Cones & Spoons... did have the quart of peanut butter 'n chocolate ice cream at least. Spoons?? Really?
