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July 2024 by Lisa Mickalowski
It’s a shame when you call the pharmacy that you get everything automated and then you cannot actually speak with a person. I have called this pharmacy four times trying to speak with a representative and it doesn’t give you the option. The only option it gives is for you to leave a voicemail and they call you back when they get a chance. This is ridiculousand it’s terrible customer service
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July 2024 by Some Body
No longer allows phone calls to pharmacy. Call store and ask for pharmacy to get around this.
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July 2024 by Carmella Fennell
I’ve been using this CVS location for 20+ years and as time passes the pharmacy customer service has deteriorated to such an extremely frustrating level that is completely unacceptable! There’s one pharmacist, Seth, who is anything but helpful! They also seem to have a problem retaining knowledgeable technicians! Were it not for my insurance mandate to use them I’d switch in a NY minute! As of this post, even though it’s a major hassle and will require added distance for me I will be switching to the Clemmons location who as always been far superior in the pharmacy and store selection of non-pharmacy products.
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July 2024 by Doug Weaver
Sat in drive thru for 22 min at this location. I have been using this location since they opened. Several times i have been asked to come back in 15 20 or 30 minutes as my prescription was still being filled. Why do they not ask the customer that was sitting in drive thru yesterday to do the same. As to not delay the 5 other customers in line at the drive thru. To top it off once i did arrive to the window only to be told they did not have my prescription. I showed them on my app on my phone the confirmation. Only to be told the app was wrong. You have lost a long time customer due to poor customer service. It has been going down hill for awhile. Customer service is easy if you put some effort into it. Good Luck CVS Advance. Walmart neighborhood Pharmacy just got all my business.
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May 2024 by Jasmine Hoeffner
Went into this CVS location just to grab some gifts for my partner's birthday. I don't want to name drop as that may cause trouble for the employee. But the cashier today was very callous for no apparent reason and unpleasant.
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April 2024 by Kathy Berry
I have to say a big Thank You to the pharmacist Andrew at the Advance location. I called many pharmacies, including other CVS pharmacies for a prescription that was evidently on back order for awhile and he cared enough to search for it and even helped me find the best price. He was so kind and helpful I am willing to change my prescriptions to his store location. Thank You Andrew
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February 2024 by Fran Travison
The young man at the checkout showed me how to recognize the OTC labels in front of items that I could use my Aetna insurance to save me money . He was very patient and kind and was nice about exchanging products I changed. Thank you ?fran
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February 2024 by Jennifer Winders
The pharmacist was very helpful. I went in late one evening, 10 til close and they stayed late and tried to get my insurance to cover my medication. The insurance had my date of birth wrong but we did not know that was the issue at the time so they tried a discount card which unfortunately took nothing off. The next day the pharmacist called me and told me to come back by and they would refund the $110.92 and that they had gotten everything straight with insurance and my new cost was $29.62. They really went above and beyond, while very short staffed and I really appreciate that level of customer service!
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January 2024 by Laura Castro
Pharmacy has terrible customer service. Two younger girls with an attitude.
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October 2023 by Wendy Wishon
This is a class A CVS pharmacy that has customers at top tier!
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February 2023 by Velvet Decker
The pharmacy on hwy 801 in NC is the most non helpful people I have ever met . I have been in customer service all my life for 40 years. I have the flu tried to go through window to ask for niquil and flu meds over the counter . Yes I know they are busy but the policy is they have over the counter med if you need it they will get it for you .no the same lady would not help. trying to keep from people getting sick I didn't want to go in but they said I had to,so I go in get to the counter put meds up and then he wants my id for niquil and all I brought in was my deb card seriously. So I just left I call the cvs complaint line and she said that was not there policy to ask for id . She was very nice hopefully they can get straight.
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February 2023 by Susan Gladd
It was a good day shopping at CVS in Advance NC because Jennifer came to work to help me.
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November 2022 by Sheila Gehrke
I would not give the pharmacy 1 star. The human beings are not trained and actually blame the computers for every issue. I've received 3 calls telling me to pick up my medication. Waiting on the last 4 medications to be filled I called and ask them to hold it for me. No problem I was told. Well, today they don't have it claimed they never did claimed they didn't give it away and the best part is the tech doesn't even know the regional managers name. They have bins to open so the meds are there. But the 2 employees are too busy to open and find the medication I need. Very sad the employees don't understand the importance of people getting the proper medication. I'm being forced by our insurance company to use CVS. What a shame. First come first serve is the CVS pharmacy motto.WOW!!I love Walgreens the pharmacy works hard to take care of there patientsawfrom this pharmacy unless you want to spend your time telling them how to proceed. The intelligence factor isn't there at all. It's a pity the employees don't understand the need to be of service
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November 2022 by Bob K
This is a great CVS. The pharmacy staff is excellent and help you out. Clean store too.
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October 2022 by Charles Lashley
Been waiting since Thursday for a prescription to be filled keep getting it is not ready messages.. need to find a new drug store that can refill orders on Time
