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December 2023 by Gale Rice
A great banking experience with a warm, friendly staff. I love banking here and have been with them since they opened about 25 years ago.
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August 2023 by Shannon Robbins
Some of them are rude and give bad advice and embarrass you in front of other customers and tellers and treat you like a number. I am really considering closing my accounts Monday.
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August 2023 by Kimberly Allen
Great staff and bank!
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August 2023 by Jerry Cohen
Convenient location is all this bank has going for it.Funds hold on new account is extraordinarily lengthy - unheard of in these times.Hours are a bare minimum.Each interaction has required a wait, and then another person to complete.This is banking service from the 1960's
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June 2023 by Trent Howerton
The bank has really competitive rates, but this location's staff is GREAT! They make you feel like family, everyone is always in a good mood, and seems to genuinely love what they are doing. I really enjoy going to see the ladies at this location, and have never once not had a question answered or a need left unaddressed.If you are looking for a local bank to do business with, Bank OZK in Advance gets my highest recommendation!
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May 2023 by Britney Robertson
Horrible experience with this bank, unfortunately. I asked for records from a closed account for tax purposes. The branch manager and staff, collectively gave me the "run around" for at least 3 weeks. When they finally processed my request, they charged me $60 for 12 sheets of paper, stating that they charge $20 per hour to research and pull the statements. It was clear that pulling the records i requested took only minutes. I only asked for year 2022 bank statements. Instead of emailing the documents to me as they promised for weeks, they asked me to come get the documents. You'd think I was not an account holder, but this was my treatment as someone who had 2 open accounts with Bank ozk. I closed both of my additional accounts with this bank simply because of how I was treated for weeks by the staff at this location.
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September 2022 by Karim
This has been the best experience with a bank. The ladies here are great and treat you like family. If you’re looking for friendly staff that’ll know you by name come see the staff at OZK. You guys got a loyal customer here.
