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February 2024 by Emily Hughes
After not being able to get medication from the Pinehurst location after a week I tried this location. After 30 minutes on hold they told me they had my medication and I could come in 1 hour to get it. After waiting 20 minutes in line the pharmacy tech said they didn’t ever have the medication and it would be several days before they got it in. Why would you waste someone’s day if all you had to do was CHECK YOU HAD THE MEDICATION. Absolutely ridiculous
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February 2024 by Jeremy Barrett
Not what they use to be
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December 2023 by Casady F
Stopped by here after no luck getting a flu shot anywhere to be told you have to make an appointment. I waited in a line of about 6 people, looking for any signs saying no walkins or appt only but I did not see any. Felt like a waste of time.
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December 2023 by MayMay Thomas
Absolutely ridiculous! The amount you of time you have to wait in order to talk to a pharmacist over the phone.
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October 2023 by Christa Armstrong
Walgreen use to be a great pharmacy that's why I chose them had no problem get my medicine on time. Well as of lately I can't get my medicine on time and can't get the right amount I'm suppose to have. Calling them and trying to explain to them it's like talking to the a brick wall cause you going to be wrong and they right. When it plainly state on you label how much you should receive.
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October 2023 by Kanyana Wofford
Evenrytime call refill my medicine they said ready when you go it's not I tell them delivery to home they Said they will but it's not too, it's happened so many times, so surprised how they treat customer
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May 2023 by Sven O.
This pharmacy is an embarrassment and Walgreens should be ashamed of its staff in this place. They will openly hang up on you, lie to you and tell you "their insurance processing system is down" and numerous other excuses. We use the Walgreens in Southern Pines instead and it is 100x better. Save yourself the pain and go elsewhere.
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April 2023 by Brittany Morgan
Don’t use their rapid test for Covid. Got one done on a Monday, was supposed to have results by that Thursday. The lab on Thursday says they haven’t received the sample. Obviously Walgreens doesn’t know what they’re doing.
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December 2022 by felice Ryals
Have to wait for an extremely long time! Regardless of the time of day! Employee’s act like they are doing you a favor to wait on you! They seem very stressed!!!! Could care less about the well-being of the customers!
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November 2022 by David Mckee
I’ve never had such a hard time filling my prescriptions. My Dr called in a rx a day earlier and I had to call them to have them fill it, in spite of the fact they should’ve had it done already. Then the tech hung up on me. The rudest, slowest, disorganized pharmacy there is. I’m changing pharmacies after 32 years with them because of this one particular store. Never again and I’m telling everyone from my church as well.
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July 2022 by angelo mclean
Check your meds at Walgreens because they will give you the wrong meds and knowing it's they fault and know refund and to me that's just like stealing they expect you to take meds that's not for you they just stole 32.00 from me so please check your meds because you want get your money back
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May 2022 by Kathy Me
They have changed their system for (app) so it has been so hard to find out info unless you call. Every time I’ve had to call, I’m on hold forced to continually hear a message that “my call is important….”Waiting physically to pick up the prescription can (and most of the time is) a long wait. Drive through is ridiculous. Adding another lane does NOT help when you only have one person working the window and the counter.
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April 2022 by Cat Bird
Wait time for inside pick up is reasonable. Staff always courteous and helpful. Can get RX via phone including get new from your physician, they send fax and follow up.
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February 2022 by Christina C.
I've been using this pharmacy for years and they used to be good, but lately they have gone downhill. Absolute worst experience I've ever had trying to get prescriptions filled. I've been waiting nearly 2 weeks for some prescriptions. While some issues are on the insurance company or doctor's office end, some are because of the incompetence and inefficiency of the pharmacy staff. So completely unnecessary and they have been beyond rude. I will be taking our family's business elsewhere. However the store manager Tina was lovely and did her best to help a frustrating situation.
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February 2022 by Gordon Miller
I was on hold for over 1 hour and 15 minutes. I drove from Montgomery Community College in Montgomery County and was still on hold when I walked into the Pharmacy. While waiting, after all that time, Walgreens hung up the phone on me. This is not the first time this has happened. If you are not going to answer your phone; get rid of it and save your customers time and on y'alls monthly phone bill. No need to have something for your customers convenience if all you do is ignore them.