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July 2024 by Robyn Dadig
I always get discounted prices on OTC meds and excellent customer service on EVERY VISIT to CVS. My investment of $5.00 each month for my CarePass has paid for itself many times over. On my visit this week, I spent $24.93 and saved $54.90. Part of the savings was with a Buy One,Get One Free promo on an expensive OTC med. Every CVS employee I have encountered goes above and beyond in kind, friendly professional service. I look forward to shopping at CVS.
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July 2024 by Lorie G
Store was very clean and organized. Staff was extremely friendly and helpful.
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July 2024 by Cat Bird
Can't get on phone, long wait frequently at store, and their website doesn't work correctly
Tried numerous times to put in birth date, didn't work
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June 2024 by D B
This is directed to the pharmacy. Phone calls not answered, unfriendly greeting.
Vaccine medications canceled at last minute. Needs refresher course in customer service. If I could have given less than one, I would have!
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April 2024 by Laurie Lanford
very nice customer service folks, helpful, and seemed to enjoy helping me
Thanks!
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February 2024 by Jax Black
received a text stating Rx was delayed due to insurance...went to the store was told didn't have anything on file for me. had the doctor send over another Rx waited 2 days to be told they didn't have it on file again. Then someone else found both Rx's but said needed prior auth, My providers office told me they received the P.A. and pharmacy states they still can't fill it even if I pay for the Rx out of pocket.
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December 2023 by Casady F
Came to get a flu shot & was told the only pharmacist was pumping & then it would be too close to lunch for them to do anything. Very frustrating. I understand needing to pump, but being so close to lunch, it felt like a very inopportune time. Plus, if anyone had pharmacist questions or a controlled medication needed to be filled, would that individual just have to come back after lunch too? Working in a retail setting myself, it would’ve been nice to have been told I can make an appointment online instead of just assuming I could make it back after lunch and to be brushed off.
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December 2023 by Steve Potts
Stopped to get prescription filled, was the only person in line and was told 2.5 hours. Decided to come back the next morning and it was still not ready. I understand that it can be difficult but this is crazy. The pharmacist was rude and obviously just not good. We will not be back.
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November 2023 by Morgaine Johnson
Customer service is god awful. Sat in the drive through tonight for 12 minutes to pick up a prescription- couldn’t go in with a sleeping kiddo and dog in the car. Made it to the window at 759 where the girl had the window half closed, smiled/ laughed “we’re closed” even though I had been there and they saw me waiting. They’re always slow to fill meds, if they even have them in stock. Let’s not even talk about how they genuinely refuse to answer the phone. Employees here are a JOKE.
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November 2023 by Sarah Monzillo
Takes days for a refill. After going in person I was told next day. 2 days later I show up and it still wasn't ready! Also, no one answers the phone. App to manage prescriptions only can do so much, then says contact the pharmacy. . . . But when they don't answer it's no help!UPDATE. I Called corporate, they helped me get through. I was told its a 10day lead time for refills. The tech was extremely rude. And then the customer service rep backed her up, saying if they're behind thats it. I said she was rude. She said, nope sounded ok to me.Oh well, on to another pharmacy. But if CVS can't work with the amount of traffic in this town, close your doors. Time for you to go!
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November 2023 by Google User
Vaccine appointment customers have to wait around for 20+ minutes. Also, they take over 24 hours to fill a prescription.
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October 2023 by Vin Cent
Vaccine appointment customers have to wait around for 20+ minutes. Also, they take over 24 hours to fill a prescription.
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October 2023 by s h
The staff is always helpful and courteous. Visited again this week and pleased to say it was an exceptional visit. Customer service was superb. I was stuck at the self check out using an OTC card with a balance due. The woman that came over finished the transaction at a register. Explained what was happening along the way, so i wasn't just "waiting around". She even kindly helped me sign up for the CVS carepass. ☆☆☆☆☆
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October 2023 by David Thornberg
This is the absolute worst place to have a prescription filled. Multiple times I have put in an order on the app, and after days of it not being worked on, I have to call to have someone actually start to work on it. Tonight my wife, who waited all day to get a script filled, was told that it would be ready by 6:45. We show up at 7:45 and was told they were too busy to fill it and we would have to come back tomorrow. Mind you there was no one waiting in line at the pharmacy or in the drive thru. She asked if they could please spend the last 15 minutes of their shift to fill it because she has been in pain all day, and she was told no. We are done.
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October 2023 by Kat K
Front of store staff nice and always helpful with pick up ordersPharmacy dept a struggle here- Twice they couldn’t find a refill of mine over the phone until I drove in with previous prescription bottle- couldn’t find prescription last time even though they notified me it was ready- for this store you have to have an appt for a flu shot after 10am. I’ve been going to cvs for the last 8 years to get mine and no other store required it. It doesn’t say it anywhere on their website or in the email encouraging ppl to get the flu shot so wasted the drive there
