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December 2023 by Matthew Joseph
The Pharmacist went above and beyond late on a Saturday night! They worked through some administrative issues on a toddlers prescription and worked with the doctor to get us taken care of.
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December 2023 by Darlene Bakery
Terrible service! Never seen a pharmacy ran like this circus! Run… do not walk! Not deserving of a single star!
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November 2023 by Dave B.
Do Not use this CVS Pharmacy. It is extremely disorganized, slow and inefficient . Not one to shun a place after one bad ordeal. This is ow the 3rd time dealing with the slowest. Plenty of other options, go somewhere else
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November 2023 by Paul C.
They managed to mess it up again and I am officially switching. Do not come here. Big waste of time and they will never pick up the phone.
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October 2023 by Donna Chavis
I put my refll request in online on October 4th. I checked the next day and it said it was processing so I waited another day , so I checked on the 6th and it still said processing. So on Monday the I went to CVS after work and now this is 5 days later on the 9th, and my refill hadn't even been started. They said give us 20 minutes, almost 40 minutes later I got it. If I didn't have to use them for insurance to cover my prescriptions I would definitely go back to Walmart pharmacy.
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October 2023 by Hannah S
Unless you need to use CVS due to insurance purposes, I highly recommend going someplace else. They never answer their phone, they're never on time, getting someone in there who knows what they're talking about is almost nonexistent aside from the pharmacist, who is always busy
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October 2023 by Pooneh L.
The only problem I can honestly say I have with this cvs is calling. They never answer their phone and your left on hold for 30-60 minutes. They also don't listen to their recordings left by doctor offices on a daily basis as well because on several occasions they took days to get my prescription that was left on their voicemail. The staff is nice and works hard to get your prescriptions ready but I can't drop everything and go their all the time. I need to be able to call and get a response and I just don't. It's been extremely frustrating!!!!
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September 2023 by Matt Grillo
Got a text saying my father’s prescription was filled at 6pm. I arrived at 7pm patiently waited in a somewhat long line. Get up to the front and they say it’s not ready until tomorrow. Mind you my father had doctors orders to start this medication that night. I tell the first pharmacist about the situation and she referred me to a pharmacist in the back who very rudely said they were 3 weeks backed up and that was a message from corporate and they don’t control those messages. Waist of my time I will never get back. This Pharmacy is an absolute $?!T Show.
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September 2023 by Candice Orellana
Sick of having to wait a week for a prescription to be filled. Didn't use my insurance for 2 years even though I repeatedly asked why I was paying so much out of pocket when I should have been paying $5
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July 2023 by Chris D.
This is the best CVS in the history of CVSs! Ok, maybe that's a bit of an overstatement. The employees are pretty normal, pharmacy is busier than a one legged man in a butt kicking contest. I noticed recently during a, 1hr I believe, pharmacy shutdown for lunch, that no one was chatting on their phones or actually disappearing for lunch. It looked like they were catching up on filling orders. That takes some commitment. Lastly, if a vehicle were unavailable a person could possibly call a friend or, god forbid a taxi/ride share service. I realize that takes some planning and Uber/Lyft aren't very reliable here yet, but there are definitely options. Maybe Walmart or Walgreens would be more willing to send medication without it being paid for at time of releasing it...
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July 2023 by Robin Sayyeau
CVS in Lillington is the worst place. Slow, never ready when promised and it's obvious they don't want to be there
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July 2023 by Stephanie I.
Sad some people have a bad experience with the pharmacy. I am here to say I've a good experience in the last few days. First off I do not live here I am visiting my mom and step dad who is currently sick and needing medications. I went on a Saturday and the man who helped me was very sweet and informational. I also dropped off a prescription which I didn't need that day and at the drop off window I did not wait long and the person helping me was very friendly. I had a good encounter. I came back Tuesday for 2 new prescriptions for my step dad. There was one person at the counter and one in line ahead of me. The gentleman at the counter must have had a issue because he was taking a while so someone stepped up to the other register to help us 2 in line. This pharmacy person was also very nice and pleasant to talk to. He seemed genuinely to be a friendly person. Thank you for being friendly pharmacy team- it's been very emotional for me to be getting these meds for my step dad so I'm glad everything went smoothly.
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July 2023 by Linda A N.
Called yesterday about having my prescriptions that were filled,shipped to my home.Woman said she would.Called just now to be sure that was in process,as scripts only have 2 more days to be picked up,and I have no vehicle.The woman,and her college as she called him,(I heard in background);were very annoyed sounding to me.She sent a text according to her that was to ask for my credit card info; n case of charges.When I got the text it said donot send any card info by text.When I told her,she and the man; in the background talking were saying " I dont know then." Told me to come in and add card at store Very rude.Not the first time I have encountered less than professional behaviour when calling on the phone .As soon as I can find a place to deliver,with people who act like decent humans,my prescriptions will be transfered .
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March 2023 by Meredithe Viscuso
worst pharmacy ever!
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January 2023 by Lance B.
Worst service ever. Over worked inefficient staff who cares very little for their customer. Medications are the life blood of a pharmacy; however, this location is running it like a clown college. Long waits, condescending cashiers and disregard for their customers culminates into a business that needs to be shut down. I am surprised customers haven't died while waiting for ANYONE to recognize them at the register. This is a repeated problem. I am moving my business to a location where they take pride in their business. I suggest everyone else does the same. It won't be long before the lady yelling out "We're Extra" from behind the counter screws up an order and someone pays the ultimate price.