-
March 2024 by Christy P.
I love this place. I have ordered from here at least a dozen times. Yes, sometimes things take longer than expected, but as a logical individual I know that there are many steps in the process and not all of them are a reflection of Alex and his company. The furniture is quality and the customer service is awesome, but I am also kind to others...I read some other posts...If you are unkind to others you should not expect others to sit and take your rudness even if they are working for a business...they are humans also, not personal punching bags. Your rudness will not help make the delivery company get your furniture to the warehouse quicker. Someone always gets back to me quickly when I have questions. They have sat with me and helped me find items when I was unsure of exactly what I wanted. They communicated with during off hours and when I have an issue they do their best to fix it. The prices are amazing! Keep up the great work guys...I will keep recommending you to everyone!
-
March 2024 by Ash T.
I had an exceptional experience with the customer service at the furniture store. The staff was extremely helpful, knowledgeable, and went above and beyond to assist me with my purchase. I found the prices to be very reasonable, and the quality of the furniture was excellent. What impressed me the most was the way the staff prioritized my needs and ensured that my furniture was delivered on time. They kept me informed throughout the process and made sure that everything was set up perfectly. Overall, I am extremely satisfied with my experience and would highly recommend this store to anyone looking for quality furniture and exceptional customer service.
-
February 2024 by Robert C.
My experience with All American Mattress and Furniture was horrible. I purchased furniture from this company on December 19, 2023 and they boasted as to the savings their company could provide. They boasted that they could deliver in 2 to 3 weeks if the furniture was not in their warehouse. In reality, it took them until mid-February 2024 to complete the delivery of all items purchased on December 19, 2023, i.e. ( 3 beds, 2 dressers, 2 mirrors, 2 nightstands, 3 mattresses, 1 sofa, 1 loveseat). It took at least 4 visits to the house to complete the final delivery. When calls were made to the company to inquire as the status of the delivery and why they have not complied with the initial promise of delivery within 2 to 3 weeks, they become extremely rude and unprofessional on the telephone and just extend the delivery time another 2 to 3 weeks. I personally exchanged a mattress at their warehouse since one of the "new" mattresses with warrantees on my order was too thick for my 87 year old mother. The mattress I picked out for replacement was a thinner in width Serta. The mattress they eventually delivered had a tag that said "AD IS" and "NO WARANTEE." The mattress I selected at warehouse did not reflect "AS IS" or "No Warrantee." I would never purchase an "AS IS" mattress or a mattress without a warrantee. Furthermore, the mattress delivered appeared to be used and they do not remove the old mattresses as a policy of which the customer is not previously informed . This company reminds me of a professional flehm Flam organization that specializes in saying anything in order to make the sale. Most of the furniture in their warehouse are dirty and worn. The furniture they find for you on their computers are lower in price, however I can guarantee you that you will not receive that furniture in 2 to 3 weeks as they claim. They actually have a pre-written, boiler plate text they send in reply to complaints apologizing for their untimely delivery dates followed by an extension of a new delivery date.
-
January 2024 by kelsy phillips
Very polite. Actually didn't have the couch I was originally coming to look at, but found me an even better one! Definitely recommend.
-
January 2024 by Kim T.
My experience with them has been okay. I have purchase several times from them and it was only horrible during Covid because everything was backed up. Besides that, I don't have no complaints. Good quality furniture at good prices.
-
December 2023 by Mary Miller
If you want great service, this is the place! Had a fun time buying and picking out furniture. We happen to have already looked at furniture at other stores and taken pictures of what we liked. They were able to get everything we wanted at substantially lower prices! Cash is king here for additional savings. It does make it easier if you have looked elsewhere and taken pictures.
-
December 2023 by Jennifer Moser
This company has gone above and beyond to assist me with furniture when I lost my house due to a fire. They stand behind their products and have always been great to work with. I got the same furniture I found in other furniture stores for almost half the price! I definitely recommend this company and their pleasant employees to anyone needing or just wanting new furniture!
-
December 2023 by Cali Girard
Extremely knowledgeable of various furniture makers and fabrics! Was able to verify my furniture was in stock and the colors i wanted without a pushy salesperson following me around!!!! Fast and affordable!!!! Customer service by the two ladies up front was amazing! Thank u!!!!
-
November 2023 by Sonya Adams
We have had 3 wonderful experiences with All American. Their customer service has always been A+. We needed a new power cord for our recliner after having it a few years. They ordered not one, but 2 replacements at no charge. Recently when my husband discovered a defect in the adjustable base frame of our new bed, Alex worked with us to get a new base. And not to mention the money we saved. We thank you All American staff for always working with us.
-
November 2023 by Andrea Owen
Great experience buying our bedroom furniture. Pricing could not be beat and service was top notch! Would highly recommend and of course we will be back for any other furniture needs.
-
October 2023 by Madison Forest
Nikki was awesome and super nice to work with! The guys in the back helped us load our couch and secure it down! Awesome peeps to do business with! And of course, we absolutely love our couch!!!
-
October 2023 by cierra alford
Take your business elsewhere! We purchased a couch in mid August with a 3-4 week delivery time and paid in full. We still do not have the pieces 9 weeks later. We have followed up numerous times regarding order status. Absolutely terrible customer service!
-
October 2023 by Chasatie Toomer
Alex and his team provided me with great customer service while purchasing furniture for my home. This was my second time buying from this location. The first time I allowed them to drop off my items. The second time I picked them up because I didn’t want to wait on delivery. Unfortunately, I forgot something to hold the items down while transporting the furniture. Alex, team secured the furniture for transport and I made it back home safe with my furniture. Overall, a great experience while making my purchase. Call now and ask about the 50/50 deal.
-
October 2023 by neil parrisher
We bought some furniture last weekend and had it delivered today, the whole process was amazing!!! The two guys that brought our furniture today and set it up were awesome dudes and had amazing customer service! I will definitely be a repeat customer!!!!!
-
October 2023 by Joni Nall
I enjoy this place! I have purchased so much furniture here and the quality is amazing..name brand but for so much less!!! Super friendly and knowledgeable staff. Browse their selections online!!!!
