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May 2022 by Melissa C.
Dishonest and unhelpful. I had filed a comprehensive insurance claim two years ago, the company emailed me claim stating it was comprehensive and no fault. I contacted them this week, discovered the claim was put in as an at fault without me knowing. The company states I was notified and are ignoring my complaint stating I can pay back the full amount. I would not have filed a complaint if I had known it was going to be an at fault.
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January 2022 by Paul
Terriable customer service, the WORST insurance company I have ever dealt with.
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December 2021 by faron caines
cannot get anyone to answer calls have been paying for insurance on a truck that is parked the service is very poor
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May 2021 by Jeanette P.
I cannot find their phone number on my pink slip or on the computer. The only number they have is for claims, which I don't need. It is 15 minutes later and still cannot find a contact number for a quote or to talk about my insurance policies I have had for years.
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November 2020 by Keith S.
I agree they deserve zero stars. They just had me call them (didn't leave details on the VM I received), then told me they made a mistake and I needed to pay more money, right on the spot she wanted my credit card number.I asked for some paperwork to prove that this recent request was not a mistake and the lady scoffed at me, told me no one had ever asked for that. I will be switching asap. Terrible customer service.
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September 2020 by Chris Feener
Worst. Experience. Ever. Hardly ANY necessary information upon request; only short, one-line responses to questions requiring much, much more. A super vague rental agreement that was apparently cut after Enterprise had closed, leaving me no choice but pay. Sent me to retrieve the physical copy of my registration slip from my car from a tow company in a different community, only to realize it was never sent there. Sent to another company only to be rudely turned away - I was then blamed for not being able to retrieve it. The list goes on and on. This company is great at making terrible situations worse.
